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SOCAP International + Avcomm Solutions = Passion for Customer Care

10/9/2019 - 0 Comments
 
Our passion for customer care is evident at Avcomm Solutions. As longtime members of the premier organization for customer care, SOCAP International, we've rubbed shoulders with some of the top names in customer care, and have learned from the collective wisdom of the group. Building upon this, our philosophy of relationship building is evident in all of our interactions, and a desire to serve is our #1 goal.

We understand the importance of getting the right device into our customers' hands from the start. We know that time is money; we ship all in-stock orders received before 3 p.m. CT out the very same day, and we offer a 30-day money back policy for complete satisfaction.

Of course, it makes a difference that we offer only high quality products, which makes us confident in their performance in the "real world." This pays off in the long run: less down-time for agents who rely on their headset to work; less money spent overall on headsets; less time spent fixing or troubleshooting headset problems.

Before purchase, our team provides plenty of pre-sale support, which includes a needs assessment, product recommendations, connection to manufacturer promotions, samples if warranted; post-sale support includes product set-up, tech support, and warranty assistance. We maintain close partnerships with our brands, so that are able to offer volume purchase discounts and specialized promotions.

SOCAP International is an organization unlike any other in the world of customer care. Two national events each year provide guidance, numerous opportunities to network and collaborate, outstanding and relevant content, and an overall experience to the world of customer care that is truly unique. Local SOCAP chapters host meetings and networking opportunities throughout the year for continued connection and learning. SOCAP's core values of Caring, Community, Innovation, Leadership and Professional Development drive all of the SOCAP initiatives.

We are sponsors and exhibitors at the upcoming SOCAP Annual Conference: Reimagine Customer Care in Tucson, Arizona. If you stop by our booth in The Exchange between 1-2 pm on Monday, Oct. 21, we are sponsoring a Relaxation Break, along with our friends from Stafford Communications. We will also have our products on hand and ready to test!

If you'd like to learn more about Avcomm's customer care philosophy, membership in SOCAP International, or the Reimagine Customer Care conference, please reach out to us at 1-866-998-9991, or send us an email. We encourage businesses of any size, and in any industry, to take a closer look at SOCAP and what it can do for your customer care team.

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Jabra Evolve 65t: Wireless Ear Buds for Business Professionals

9/6/2019 - 0 Comments
 


We've seen EarPods, AirPods and wireless ear buds for fitness and everyday use ... but did you know that Jabra has engineered wireless ear buds for professionals working inside or outside the workplace? The Jabra Evolve 65t ear buds are equipped with microphones for superior conversation, and the included carrying case charges the ear buds on-the-go, while storing the USB dongle.

Features:

UC version
Microsoft-certified version
• Passive Noise Canceling — find your perfect fit with the three included sizes of ear tips (Small, Medium, Large)
• HearThrough — Double press the multi-function button to hear the outside world without taking off the earbud
• 4 microphone array
• Up to 15 hours battery; 5 hours talk time
• Connects to PCs and mobile phones, simultaneously
• High quality
• One-touch access to digital assistants and voice commands
• Superior musical experience with Jabra Sound+ app integration
• MSRP: $329.00


Jabra Evolve 65t was named to Fox News' 10 Top Gadgets of 2018. This listing of top gadgets in each category, including phones, TVs, tablets and laptops, John Brandon of Fox News proclaimed the Evolve 65t sound as good - if not better - than wired earbuds and have the benefit of one-touch access to a voice assistant.

We realize that while this wearing style isn't for everyone, it will be great for those who are accustomed to ear buds and like the comfort and subtlety (there isn't an obvious "headset") that ear buds offer.

Call our Headset Experts today: 1-866-998-9991 to learn more about the Jabra Evolve 65t.

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Immediate Firmware Updates to Plantronics Savi 8200 Headsets by Poly

9/3/2019 - 0 Comments
 

The latest update to the firmware for the Plantronics Savi 8200 wireless DECT headsets adds a new feature, and fixes various issues that customers have reported. Poly suggests that this firmware update should be run immediately.

A new feature:
•Mute On/Off alert tones can now be enabled/disabled via Plantronics Hub

Resolved Issues:
•Intermittent dropped calls when using mobile via Bluetooth

•Multi call handling across different interfaces fails when Plantronics Hub is running

•When conferencing an additional headset to the base the headset volume control button may not work

•Intermittent audio loss during a Cisco WebEx call

•Mute On reminder alert now matches setting applied in Plantronics Hub

•Various Bug fixes

Download the free Plantronics Hub software and update your Savi 8210 or Savi 8220 headset today!

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Why Invest in a UC-Certified Device?

8/29/2019 - 0 Comments
 
The difference between a UC-certified device and one that's not certified for business use?

Sound. (And listening time. And call quality. And technology.)
Here are a few BIG differences:

UC certified devices have:
Microphones tuned for voice
while consumer, store-bought devices only offer single-directional microphones.

UC certified devices have:
Headset Call Controls
while consumer, store-bought devices do not offer headset controls, and are missing necessary buttons.

UC certified devices have:
Multi-device connectivity to connect the same headset to both a PC and a mobile phone or tablet,
while consumer, store-bought devices are optimized for a single connection (such as, mobile phone only).
If you like the sound of:

• increased operational costs
• decreased adoption of the UC platforms your business has implemented (including Teams, Jabber, etc.) and
• decreased collaboration

then continuing to allow employees to bring in whatever headsets/ear buds/headphones they have at home is probably the best plan for your company.




However, if you're ready for UC-certified professional headsets and speakerphones to support your staff, and leverage your business systems, then contact our team on Chat, or call us at 1-866-998-9991 today!

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Jabra PanaCast: Video Stitching Technology for Immersive Experience

8/21/2019 - 0 Comments
 

Bring huddle rooms to life with best-in-class audio, and now video, from Jabra. The new PanaCast videocamera is the world's first intelligent, 180-degree panoramic 4K plug and play solution. It is compatible with all leading videoconferencing platforms on the market, and is certified for use with Microsoft Teams.

Similar to the tailor who brings together various pieces of fabric to create a cohesive whole, the nine processors (and patented technology) located inside the PanaCast body stitch images together from three separate camera lenses (13 megapixels each) to create a single image spanning 180 degrees.

This 180-degree technology means there are no invisible areas — even in the smallest huddle rooms! No blind spots, no one's cut out of the picture, and there's no wasted space. When there are only one or two people in the room, the PanaCast uses Intelligent Zoom to focus on participants when the full field of view is not needed.


Jabra PanaCast offers 4K images, to display an image of at least 8 million active pixels. It's much sharper and results in higher clarity: 4K is four times that of the old HD standard. The size of the camera is remarkable, considering the technology packed into it: at just 6.1" x 3.5" x 1.8" the PanaCast fits in the palm of your hand.

PanaCast offers Intelligent Vision, a technology that works the way our eyes do, so that it adjusts automatically to changes in light. A dull or dimly-lit room is transformed. If your huddle room has natural light, PanaCast technology automatically adjusts the changing lighting.

PanaCast has a standard 1/4″-20 thread and can be used with the PanaCast wall mount and table stand (available as additional purchases) or even any tripod with that screw size.

PanaCast has an integrated mount, for further flexible placement on a TV screen or laptop, for example.















For a complete room solution, we recommend the Jabra Speak 710 as the complementary audio device. It, too, is a plug-and-play accessory. The Speak 710 is plenty loud, and the 360-degree omnidirectional microphone picks up sound from all corners of a room. Connect with the integrated USB cord, or via Bluetooth.

The Speak 710 can be linked to an additional Speak 710, for double the room coverage! The two Speak units are connected wirelessly, with the press of the Link button on the Speak 710!

Jabra Direct should be downloaded to the PC that is running both the PanaCast and the Speak 710. You will be able to change settings in Jabra Direct, as well as update all firmware.

Jabra is known for its high quality, easy-to-use products, featuring advanced technology. As a Jabra Premier Partner, we're thrilled to offer them to our customers. Chat with us now to learn more!


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