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"Hello BlueParrott"

2/1/2019 - 0 Comments
 
The words "Hello BlueParrott" are the beginning of a beautiful friendship ... with a new Bluetooth headset from BlueParrott.

This 5th generation BlueParrott headset, the new BlueParrott B550-XT, is the world's first truly hands-free headset. Use your voice to activate the headset and control calls, use GPS, music, voice assistants and more. This much anticipated headset will be valuable to people who drive for a living - and need to maintain contact with people at home, the office, and use navigation tools to arrive to the right place. Voice Controls such as "Am I connected?" "Redial" "Check battery" "Pair mode" "Call back" and others provide that hands-free convenience with commonly-used functions most Bluetooth headset users need. And, the battery life in this headset is phenomenal: up to 24 hours of talk time!

We like the noise-canceling microphones in BlueParrott headsets; BlueParrott reports that the mics have "96% noise canceling" and what we know for sure is that our customers like the clarity their conversations have. A flexible mic boom allows for precise mic positioning near the mouth. These headsets are found in every major truck stop in the United States, and more often than not, when we see truck drivers, they are wearing BlueParrott headsets. With some of the noisiest office environments in the world (tractor-trailers), this is the seal of approval and assurance that BlueParrott is a top quality brand with loyal customers.


The BlueParrott button on the ear speaker is customizable with the BlueParrott app; there are also volume up and down buttons and in between those buttons, there is a Power and Answer/End button. The app is available as a free download in the Apple App Store and on Google play.

The headset is packaged with a USB charging cable, foam ear cushion, microphone windscreen and a Quick Start Guide.

Call us at 1-866-998-9991 to speak with one of our headset experts today and purchase your B550-XT!

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Yamaha Product Finder a Helpful Tool for Conferencing Products

1/24/2019 - 0 Comments
 
Are you trying to solve an echo problem? Trying to maximize security in your conferencing? To answer customers' needs, Yamaha designed a new tool, the Conference Product Finder, to identify the right Yamaha Unified Communications product with ease. Answer a few questions, and immediately your recommendations pop up.

Yamaha recognizes that conferencing needs are unique; even within one organization, there may be different connection types and room arrangements. A huddle room does not require the same type of coverage that a large board room would, for example.

The first series of questions asks what you're trying to do: Enhance sound quality? Record voices? and other options. The next screen is about Compatibility: Bluetooth, VoIP, USB and Microsoft Skype for Business, or other UC platform? Next up, how many people does this system need to cover? It could be for as few as one person, and as many as 20+ people.

Depending upon your answers, the product(s) that best match your requirements, will populate. The Product Finder will ensure the best fit for device and environment, connection type, and more; we will work with customers further on pricing, availability, and delivery status.

Or, if you prefer to speak with someone directly, our staff will be happy to discuss the various conference products offered by Avcomm Solutions, and help you determine the best fit. Call us at 1-866-998-9991, or send an email.

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Our New Year's Resolutions for 2019

1/3/2019 - 0 Comments
 
With 2019 now firmly established, we took this opportunity to look with fresh eyes at our business, our customers, and our thoughts about what we resolve to do in this new year.

Let's dive in:

1. We resolve to continue to provide stellar customer service.
Our Customer Care team is committed to our customers. We anticipate customers' needs and have product on hand and ready to ship. Sample units are sent when customers are unsure of what they need; and our 30-day money-back guarantee makes sure our customers are happy with the products that they purchased.

2. We resolve to give our customers more than they ask for.
We know which promotions give customers the best deals, making those budgets stretch farther. In working closely with our brands, our headset experts are aware of new product releases and features that help customers work smarter. We provide information via our blog and YouTube channel that adds value to our product offerings.

3. We resolve to answer all questions quickly and completely.
Whether you connect with us through the Internet, by phone, in person, or through email, our goal has always been to help customers through each purchase, tech support question, or warranty issue. Pre-sales support is mission critical, and customers receive what they need so they are able to open the box and use products immediately. What's a quick disconnect cord? Which headset works best with my phone? Why is my wireless headset making a beeping noise? Can I use a headset with my hearing aid? These questions are common, and our goal is to provide useful, comprehensive answers.

4. We resolve to tell our customers what they need to hear, and not just what they want to hear.
If we don't have the product on hand, we will let you know that delivery will be delayed. If we don't know the answer, we will tell you. (And then, we will research until we find the answer.) If we made a mistake, we will admit it. Our guiding principle at Avcomm Solutions is integrity.

5. We resolve to provide information that is essential to business productivity.
We share what we know. While some experts say "Leave it to us" we say "Let us share our knowledge with you." The Avcomm Solutions blog, YouTube channel, and social media sites Twitter, Facebook, and LinkedIn, are updated continuously with valuable information that benefits our customers. Information such as, how to change a battery in a wireless headset to which Active Noise Canceling headsets are available for office environments, headsets are our focus and specialty, and we love to talk about them!

Do you make resolutions each year? Are they personal or professional (or both)? Share your resolutions on the Comments tab, above.

We are grateful for your business, and your trust in us! Here's to another successful year!

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Stay Connected in High Noise Environments with BlueParrott Headsets

12/11/2018 - 0 Comments
 

Tough work environments require tough headsets


High-noise work environments can be intense. Whether it’s driving down the road in an 18-wheeler or working in a noisy warehouse – and other similarly loud environments – error-free communication and collaboration is challenging. Most of us are faced with colleague interruptions that impact productivity, but workers in high-noise environments are also faced with interruptions from equipment, or unconventional surroundings. Safety regulations in the workplace are progressively more restrictive and workers in high-noise environments have indicated that easy, hands-free group communication is of the utmost importance.

BlueParrott mobility-focused headsets are solving these challenges for people in a variety of industries: professional drivers, utility technicians, retail floor help, hotel housekeepers and concierge staff, and warehouse order pickers. BlueParrott, a leader in intelligent and rugged headsets, offers microphones with unrivaled noise-cancelling technology and deliver superior call quality in high-noise environments. These headsets connect to rugged smartphones, tablets and mobile computers, land mobile radios, handheld scanners, and other mobile devices.

Professional Truck Drivers

Professional truck drivers have preferred BlueParrott headsets for years. Strong and stable enough for life on the road, the wireless Bluetooth headsets feature long battery life and up to 24 hours of talk time (depending upon the headset). With hands-free call and text bans in effect around the U.S., drivers of all kinds – from local delivery drivers to Over-the-Road truckers – must use headsets for communicating.

Some of the top choices for drivers are B450-XT, B350-XT and the B250-XTS.

Another recommended headset is new to the market: the B550-XT, the world’s first 100% hands-free headset. Simply by saying “Hello BlueParrott,” tell your headset to “Call” contacts within your phone’s Address Book. In addition, the C400-XT is a great choice for people who prefer a choice in wearing style: the C400-XT can be worn behind the neck (over the left or right ears), and over-the-head.


Field Service Workers

Construction workers, foremen, linemen, and others who work on job sites would all benefit from the use of these same headsets.

Retail and Hospitality Staff

The C400-XT is the perfect hands-free, Bluetooth-enabled headset for those who clean hotel rooms, concierge staff, and retail sales floor workers. Its discreet profile, and trio of wearing style options, offer some flexibility and customization.


Warehouse Operators and Order Pickers

The headset needed for these workers depends upon the picking device that’s being used, and so there are 2 categories for the warehouse worker: Corded or Bluetooth Wireless.

Corded headsets include the VR11, VR12, and VR12F, a freezer-rated headset for environments down to -22 degrees. These headsets have been “drop and tumble tested,” having been dropped 8.2 feet onto concrete across the operating temperature range, and tossed 500 times across approximately 3 feet for 1,000 hits.

If the connection type needed is Bluetooth, then these wireless headsets are recommended: B550-XT, B450-XT and C400-XT.

Supported by the latest in headset technology

Keep BlueParrott headsets updated (via USB) with the free software program, BlueParrott Updater. Install the BlueParrott Updater on your computer (either PC or Mac), and ensure your BlueParrott headset always has the latest features and functions. The BlueParrott Updater download is available free, here: BlueParrott Updater.

The BlueParrott App is available in Apple and Android versions, at no cost. If your headset has a Parrott Button, customize the operation of the Button within the app. The headset is configured out-of-the-box with the Parrott Button configured to mute, and will mute the microphone while both off or on a call.

There is a walkie-talkie feature as well. For all Parrott Button questions, refer to the Help page: Parrott Button How-To

Each headset is protected with a one-year warranty for peace of mind.

Contact our headset experts about BlueParrott headsets, today: 1-866-998-9991.

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Plantronics SupraPlus Headsets Discontinued

11/15/2018 - 0 Comments
 
In its continual effort to advance technologically progressive headsets, Plantronics has announced that the SupraPlus series will be phased out in 2019. SupraPlus headsets will be for sale as long as stock is available.

Recommended Replacement: EncorePro 500 Series

Plantronics suggests the EncorePro 500 series as the direct replacement.

The EncorePro series has continued in popularity, with Quick Disconnect, Digital and USB variants that meet the requirements of contact centers and offices around the world.

The EncorePro headband has 6 degrees of adjustment and a super soft foam ear cushion that covers the ear. Premium leatherette ear cushions are available as an optional accessory.

The EncorePro is the benchmark in headset design, winning an iF Design Award in 2015. The single piece, unibody style microphone boom with tactile and visual positioning is virtually break-free. The aircraft grade structural aluminum joints provide another point of strength.

Discontinued Replacement
HW251N EncorePro 510
HW251 EncorePro 510V
HW261N EncorePro 520
HW261 EncorePro 520V


The Plantronics EncorePro 510 is the next generation of our most popular over-the-head monaural headset. Completely re-imagined for the demands of the modern customer service center and office, the HW510 has soft ear cushions for all-day wearing comfort, metal joints that deliver durability and reliability and a flexible mic with visual and tactile positioning guides for precise positioning and clearer conversations.

The Plantronics EncorePro 520 is the binaural version of the all-new 510 design, covering both ears to provide greater focus and concentration by blocking background noise. The 520 also has soft ear cushions for all-day wearing comfort, metal joints that deliver durability and reliability, and a flexible mic with visual and tactile positioning guides for precise positioning and clearer conversations.

Ready to upgrade? Contact our Customer Care Team today: 1-866-998-9991

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