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Showing posts tagged: DECT

Jabra Pro 9400 Series Headsets Have Been Discontinued

11/7/2018 - 0 Comments
Jabra has announced that all variants in the Jabra Pro 9400 series of DECT wireless headsets are at their end of life date, and are no longer being manufactured as of October 2018. The Pro 9400 headsets will be sold for as long as stock is available.

Recommended Replacement: Jabra Engage Series

In its place, Jabra is recommending the Engage DECT wireless headsets. The Jabra Engage 65 and 75 Series includes a range of Stereo, Mono and Convertible models to enable an easy migration from the Pro 9400. The Jabra Engage Series is engineered to be the world’s most powerful professional range of wireless headsets. Utilizing new, exclusive technology that gives 3x better wireless density – while still maintaining excellent connection quality – Engage helps deliver better conversations to boost customer satisfaction.

The Engage series boasts better sounding calls, more talk time (up to 13 hours!), and better productivity because of the built-in busylights on each headset. Security features going beyond DECT security Step C providing enhanced protection against eavesdropping. A micro-USB charger in the base makes it easier to dock the headset correctly in one simple action and ensure it is charging. With the fast charge feature, you can power the headset to 40% in just 30 minutes. If the battery gets critically low during a call, Jabra Engage can also be charged using a standard wall charger while you are still on the call.

What is the difference between Engage 65 and Engage 75? Engage 65 connects to desk phones and PCs, and buttons on the base unit are intuitive and easy to use. Engage 75 headsets can connect to five devices simultaneously: 2 USB devices (softphone and/or desk phone), 2 Bluetooth devices and 1 analog desk phone. The base unit is touchscreen.

Pro 9400 ModelEngage Model
Pro 9470 — No longer in stock!Engage 75 Mono
Pro 9465 DuoEngage 75 Stereo
Pro 9460 DuoEngage 75 Stereo
Pro 9460 Mono — No longer in stock!Engage 75 Mono
Pro 9450 DuoEngage 65 Stereo
Pro 9450 Midi Boom MonoEngage 65 Mono
Pro 9450 Flex Boom MonoEngage 65 Mono


New to the Engage series are the Convertible models with a smaller ear speaker and 3 included wearing styles: ear hook, neckband and headband. The Convertible model is available in both Engage 65 and Engage 75 variants.

We will continue to sell accessories for the Pro 9400 series, especially the popular replacement battery kit.

Call our headset experts today for assistance in choosing the best Jabra wireless headset for you: 1-866-998-9991.

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ANC (Active Noise Cancelling) – The New Trend in Office Headsets

10/30/2018 - 0 Comments
Within the past year, we have noticed the increased frequency of questions about headsets with active noise cancelling. Many customers are familiar with the consumer brands out there that offer Active Noise Cancelling in headphones used for music and other media and are now asking us, “But what about for office headsets?” The pervasive noisy open office environment, as well as the continuing needs of mobile workers handling important calls on the go, provokes the question. Active noise cancelling technology (ANC) will reduce unwanted noise and eliminate distractions.

From the headset brands that we carry, there are several choices that, depending upon the connection type, may provide the ANC you need.

Bluetooth Connection

The Jabra Evolve 75 UC is our top pick for a wireless Bluetooth ANC headset. The large leatherette ear cushions are comfortable and perfect for all-day wear. The speakers rotate to lay flat in the hard-sided case (click here to see the case) that the headset comes in. The noise-cancelling microphone boom arm can be clipped to the headband when you’re not on calls – a magnet secures the boom arm until you’re ready to use it again. Integrated Busylights in the ear cups alert co-workers to your availability – at a glance. ANC is easy to turn on and off with the touch of a button on the left ear cup. The Listen-In feature allows you to keep ANC turned on – yet tuning into the conversation surrounding you – with a simple tap on the left ear cup. There are two certified versions of the Evolve 75: UC and Certified for Skype for Business. The included Link 370 dongle allows you to walk up to 100 feet away from the PC it’s connected to. Talk time is approximately 15 hours. There is an Evolve 75 UC version with the charging stand, which we recommend for those who primarily work at a desk. The stand is a great place to store and charge the headset when not in use. MSRP is $279.00 ($329.00 for the headset and stand).

The Plantronics Voyager 8200 UC is the newest ANC wireless headset, and has a contemporary boomless mic design: dual-paired omnidirectional mics with enhanced Digital Signal Processing. These technologies ensure your voice is picked up and background noise is not the focus of the conversation. Dual mode ANC lets you choose preferred noise-reduction level. Smart sensors allow you to answer calls by simply putting on the headset and automatically mute your calls or pause music by taking the headset off. It offers an almost-unbelievable 20 hours of talk time. A carrying pouch is included. The Voyager 8200 UC is available in two colors: Black and White and MSRP is $379.95.

Plantronics Voyager Focus UC is the first wireless headset offering ANC. The Focus UC is compatible with smartphones, tablets, smart watches, and PCs via Bluetooth. It offers up to 12 hours of talk time (10 with ANC on). This is another intelligent headset: Smart sensors answer calls by simply putting on the headset, mute by taking the headset off and pause/resume music. First-to-market Dynamic Mute Alert feature senses and alerts users when they are trying to talk when muted. The sleek noise-cancelling mic can be worn on either side of the head by rotating the boom arm. A carrying pouch is also included with this headset; MSRP is $279.95 or 299.95 for the version with the charging stand.


Sennheiser’s MB 660 UC has innovative NoiseGard hybrid adaptive ANC that constantly monitors your background environment for noise, thus adjusting the level of noise reduction in the headset seamlessly. Advanced own-voice detector provides optimal speech intelligibility while reducing background noise. SpeakFocus technology, along with the 3 digital microphones, enhances voice clarity in all sound environments. The listening experience can be personalized with the various sound effect modes: Club, Movie, Speech, or Director. The MB 660 UC comes in a hard-sided case for travel convenience. A certified Microsoft Skype for Business version is also available: MB 660 MS. MSRP is $449.95.

Wireless around-the-neck earbud wearing styles are the newest addition to the professional office headset market. The Jabra Evolve 75e has an integrated Busylight and magnetic earbuds that connect to pause your music, or end your call. The neckband is silicon rubber and is sweat and water resistant, however, make no mistake: this business headset is made for work. The three-microphone technology provides crystal-clear calls and creates a unique "talk-zone," making sure you’re heard, while nearby voices are filtered out. ANC is activated by pressing a button on the neckband; to "listen in" to your environment, simply press and hold the same button. The headset comes with a USB dongle, zippered hard-sided travel case, three eartip and three pairs of both EarGels and EarWings, and includes a desktop charging stand. MSRP is $259.00.

The Plantronics Voyager 6200 UC headset features Plantronics clear talk technology, four omnidirectional mics and enhanced noise cancelling, optimizing your voice and minimizing background noise. ANC can be turned on and off with the flip of a switch. Connect to PC with the included BT600 dongle. Also included: a hard-sided, zippered travel case, desktop charging stand, and 3 sizes of eartips for maximum comfort and customization. The Voyager 6200 UC is offered in two colors: Black and Sand. MSRP is $299.95.

For both of these neckband earbud headsets, the neckband will vibrate when there is an incoming call, so you won't need to keep the earbuds in your ears at all times.

USB Connection

Plantronics Blackwire 725 All-day users of PC softphones will like this headset. This is a corded, all-in-one USB headset with large leatherette ear cushions that rest on the ear. It also features a leatherette padded headband for added comfort. The microphone is noise-cancelling and has a flexible boom arm that can be bent to personalize the fit. The in-line call controller has a built-in clothing clip, soft touch answer/end and mute buttons, a rocker-style button for volume, and on the side of the controller, the ANC on/off switch. Slide the switch toward ANC to activate. Smart sensor technology allows you to answer a call by putting the headset on your head. A zippered neoprene travel pouch protects the headset from damage – either while traveling, or even in the office environment.

Download Plantronics Hub software to gain call control across multiple softphones. A headset control panel allows for customizing settings, including call notification. MSRP for the Blackwire 725 is $179.99.

USB and 3.5mm Connection

Jabra Evolve 80 This corded headset is compatible with devices that have a 3.5mm port and PCs via USB. Oversized ear cup style cushions completely surround the ear and hug the user’s head. It is the heaviest of the 3 choices, weighing in at 11.43 ounces – almost ¾ of a pound. The bulkiness of the headset could prove to be a deal breaker for some users; however, customers who own this headset don’t mind the heft and comment on its incredible ability to block ambient noise. There is a comfort feature to the headset: the headband has a soft rubber cushion that allows it to lightly rest on the head.

Activate ANC at the bottom of the right ear cup. A nice feature of the Evolve 80 is the “Listen In” button: when you have ANC activated, but need to “listen in” to your environment, press the button in the middle of the right ear speaker, to temporarily disable the ANC. Press the button again to resume ANC. The rechargeable battery is charged when the Evolve 80 is connected via USB port.

Other features: a neoprene zippered pouch for travel (the ear cushions rotate to lay flat) and a noise-cancelling microphone that mutes automatically when the mic boom is docked in the headband. MSRP: $329.00.

Hi-fi stereo sound and wideband audio for listening to music and multimedia applications contribute to the luxury feel of all of these headsets.

ANC Headsets for Desk Phones

The very first (and so far, only) DECT wireless headset with Active Noise Canceling is the Plantronics Savi 8220. This headset connects to desk phones, PCs and mobile phones. Conference two of your three devices to collaborate with colleagues or connect up to four Savi 8200 Series headsets for training or call resolution. There are 2 versions available: Microsoft Skype for Business certified, and UC. MSRP is $459.95.

At this time, ANC technology is not available in QD (quick disconnect) headset versions. We have tested a solution here at Avcomm that has proven to be successful for our customers, and lets you use an ANC headset (Bluetooth or USB) with a desk phone!

We recommend the Plantronics MDA220 USB, an audio switcher for PCs and desk phones, along with a USB headset of your choice, to connect your ANC headset to a desk phone. Yes, that’s right: an ANC headset CAN be used with your desk phone! And it's important to note that any brand of headset can be used with the MDA220 USB.

To learn how the MDA220 USB works alongside a desk phone and PC, along with an ANC headset, read our blog post, here: ANC Headset Compatibility with Desk Phones.

Avcomm’s 30-day money back return policy assures that you can try an ANC headset and see if it’s right for you! Call us at 1-866-998-9991 or email us to learn more about ANC headsets.

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Plantronics Savi 8220 is 1st Wireless ANC Designed for Desk Phones

10/16/2018 - 0 Comments
Noisy open offices can lead to unproductive and stressed-out employees ... and, unfortunately, this work environment is prevalent. Organizations should look to headsets as tools to bridge the gap and increase productivity in the workplace. Headsets must meet the needs of employees (who need headsets that are comfortable, convenient, and cancel background noise) and their customers (who need clear conversations, every time they call) to achieve organizational goals.

Plantronics' newest DECT wireless headset series, the Savi 8200, has been built for the human experience. The Savi 8220 features active noise canceling (ANC) that blocks out background noise so you can always stay focused on what’s important. This is the first headset on the market that's designed with ANC for desk phones! And, to further enhance collaboration and communication, these headsets also connect to PCs and mobile phones/tablets. Count on Plantronics technology for rich, people-first collaboration experiences so good that ideas can be shared and heard—wherever, whenever and however they happen.

With the noise-canceling mic, you’ll sound your best even in noisy environments. For the most sensitive environments, you can turn up noise canceling with the close conversation limiting feature (configurable in Plantronics Hub, free download here) for additional privacy. The mic boom is flexible, allowing for optimal placement: two finger widths away from the corner of the user's mouth.



Top Features of the Savi 8220:

*Active Noise Canceling
*UC and Microsoft certified versions
*Conference up to 4 headsets to 1 base unit - great for training in contact centers and also conference calls
*Connect 2 devices together, for conferencing between PC to desk phone; or mobile phone to PC
*13 hours of talk time!
*Ringer on the base (can be disabled, if needed)
*Large leatherette ear cushions and padded leatherette headband
*Roam up to 590 feet away from the base (this depends upon physical environment)
*DECT Security certified: uses the latest standards in DECT wireless security





The Savi 8200 also comes in a single-ear variant, which does not have ANC. And, just like the Savi 8220 headsets, the Savi 8210 comes in UC and Microsoft versions for every user environment.

Is it time to reassess headsets at your organization? Are you looking for high quality professional headsets with superior sound?

Take a look at the Plantronics Savi 8200 headsets, and call one of our headset experts today: 1-866-998-9991.

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Sennheiser SDW 5016, 5015 are Wireless Headsets for the Modern Office

9/18/2018 - 0 Comments
Sennheiser office and contact center headsets are high quality products with premium sound, and the new SDW 5000 DECT wireless series is no exception. Sennheiser positions the SDW series as future-proof devices with flexibility for modern office professionals in modern work environments.

Density and advanced security are the hallmarks of the series; a high density wide band mode assures excellent sound is possible in high density environments and the protected pairing, 128-bit authentication and DECT security certification keep conversations confidential.

Choose between the SDW 5015 for desk phone and computer or the SDW 5016 for desk phone, computer, and smartphone/tablet.

Product highlights:

Remarkable noise-canceling mic: In our testing of the SDW 5016 (MSRP: $409.00), we were amazed at the exceptional noise canceling in the microphone. We walked through our noisy warehouse with the normal background sounds of people speaking and a cart being pushed and loaded with products among the shelves, and the noise was not transmitted to the person on the other end of the call. This is because of the headset's two-mic design and cutting edge voice-detection technology. If you work in a noisy office, this is the perfect headset.

Warranty: Sennheiser wireless headsets are covered by a 2-year warranty, double the industry standard.

Videos: Sennheiser has produced a series of short YouTube videos that cover everything from how to assemble and wear the 3 included wearing styles* (headband, neck band, and ear hook), to how to handle, conference, and transfer calls. Another video highlights the different devices (USB and Bluetooth headsets and speakerphones) that can be connected to the SDW 5000 base. These videos are invaluable resources for SDW 5000 series headset wearers, who should bookmark the page for easy access: SDW 5000 Series Playlist.

Free software for headset updates: HeadSetup Pro is the must-have companion software for all of your Sennheiser devices. The FREE software download is compatible with Windows operating systems. Download the software now: HeadSetup Pro.

Sennheiser included a built-in triangular busy light on the mic boom that turns Red when busy; Purple when streaming music; and Blue when the headset is docked on the base. New to the Sennheiser product line is a Busylight designed for the SDW series. Connect it to the Busylight port (marked in blue) at the back of any of the SDW base units, and your presence is immediately indentified as Red (Busy), Green (Available), or Yellow (Away). It can be attached to a computer monitor, or placed on a desk. It is UC and Skype for Business certified.

To sweeten the upgrade to SDW 5000 headsets, Sennheiser is offering a Trade-In/Trade-Up promotion through the end of 2018, offering FREE SDW headsets with qualifying purchases: all of the details can be found on our Promotions blog post, here. Take advantage of the savings and upgrade to new wireless DECT headsets today!

Ready to learn more about Sennheiser SDW 5000 headsets? Give us a call at 1-866-998-9991 and talk to one of our headset experts today!


*SDW 5015 comes with the ear hook and headband only; the neck band is an optional, additional purchase.

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To Serve and Protect: Top-Level DECT Security Found in Jabra Engage Headsets

7/18/2018 - 0 Comments
Cybercrime and the theft of personal data is on the rise, and Jabra has risen to the challenge and built its newest DECT wireless headsets, the Engage series, with the wireless connection secured using 256-bit AES encryption, giving a line of defense that goes beyond that of DECT Security Level C.
Now you may be saying: "WAIT! WHOA! HOLD UP! Wireless headsets can cause a potential security breach?" The average person would not be able to "hack" into any wireless calls without having a pretty specific skill set; however, identity theft is a real concern for businesses handling personal data and sensitive conversations. Customers put their trust in the companies they choose to do business with, and the company must protect its customers with a proactive security culture.

The Jabra Engage has increased security of the wireless connection between the wireless headset and its base unit, and the rock-solid security is provided in 3 steps, which improve the protection of calls to a category-leading level.

Step 1: Pairing. This first step is a physical bonding of the base unit and headset. Jabra has patented "physical assisted pairing" to increase security. The Jabra assisted pairing method occurs only when the headset is docked in the base unit, and a secret link-key is then formed when the two pair. Wireless connection is secured with patented pairing; authentication between headset and base is established with 128-bit level technology compared to the category-standard 64-bit.

Step 2: Authentication. At the start of a call, encryption is used to set up secure authentication between the Engage headset and its base. A link is established using a secret key-link formed in the pairing (without this, the headset and base unit will not work together). This means that a "non-paired" headset cannot be used with the base unit. The authentication link is also protected by encryption. The better the encryption level, the more secure the established link.

Step 3: Encryption. During calls, the audio signal between base unit and headset transports data, which is secured via encryption. The higher encryption level, the better the protection of data. With Jabra Engage, the encryption link is renewed every minute to make decryption more difficult.

Security algorithms are listed in FIPS 140-2 standards required by the U.S. military and government, and recommended by the National Institute of Standards and Technology for financial institutions who demand the highest degree of security.

In addition, the Engage series enables 3 times as many people to work wirelessly in the same space, which is why Jabra says it was engineered as the world's most powerful professional wireless headset.

To learn more about the Jabra Engage series, contact our team of headset experts today: 1-866-998-9991.

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