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Lights, Camera, Action! Avcomm Solutions Now Has a YouTube Channel

8/29/2017 - 0 Comments
 

We are excited to announce that we have our very own channel on YouTube: Avcomm Solutions YouTube Channel. We look forward to sharing our message with you on this platform, and will continue to keep our Avcomm Solutions blog updated, too.

The blog is a great way to share information about us, our products, and other notable topics of interest to business professionals. In that same vein, the YouTube channel is simply another avenue to share our content. Wouldn't you rather watch a video about a product, than read about it? In fact, research supports that four times as many customers prefer to watch a video! (Animoto, 2015) And, since YouTube has more than 1 billion users worldwide, the time seemed right for us to jump in.

So, what can you expect to see on our channel? First of all, you're going to get product reviews. Honest reviews of products and how they work is one of the main types of videos you'll find on the Avcomm Solutions Channel. We are fortunate to offer high quality headsets, speakerphones, USB videocameras and Busylights. We work directly with our manufacturers to bring in product samples that let us test out products in an office environment - much like yours.

Next, you'll see demos. According to research, 4 out of 5 consumers believe that demo videos are helpful. The support questions that we typically assist with involve the initial set-up of headsets, what cord is needed to connect a headset to a phone, and which headset is right for a work environment/connection type/wearing preference.

Everyone loves a good unboxing video, and you'll see some of those here too. We get our hands on the latest products, and it's always fun to be the first to open the box - almost like it's Christmas! We will share this excitement with you!

The ever popular How-To format will be featured as well. Here are some of our plans: how to change batteries in wireless headsets; how to connect a new headset to your phone; how to pair a Bluetooth headset to a smartphone or tablet; how to adjust the volume on a wireless headset; and much more.

Product comparisons give our viewers the tools they need to help choose the best products. When faced with two similar headsets, which features make the most sense for you and your work environment? What differentiates the products?

Q & A's will enable us to answer some of the most-asked questions that we receive. Many of our questions are repeated by a variety of customers ... leading us to believe this will be a great format for YouTube videos.

What would you like to see on our new YouTube channel? Please leave a Comment by clicking on the "Comments" tab, above. Head over to our YouTube channel before you leave, and be sure to "Subscribe" to the channel by clicking on the red Subscribe button. Thank you!



(Source: HubSpot Marketing Statistics)

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Total Solar Eclipse is Monday, Aug. 21

8/15/2017 - 0 Comments
 
We are fortunate to be in the direct path of the Total Solar Eclipse next Monday, and our solar viewing safety glasses are ready! For approximately 2 minutes and 32 seconds here in Aurora, NE, the sun will be completely blocked by the moon. The last time a total solar eclipse happened was in 1979! In order to celebrate and view the event, we are closing the office from 12:30 pm-1:30 pm Central Time on the 21st.

Millions of people are expected to travel to the path of totality; however, if you are not fortunate enough to be in the path of this Total Solar Eclipse or cannot travel, don’t despair. NASA will be livestreaming the event on their web site, here: Nasa Live Stream Solar Eclipse. Another site to view the eclipse is the Exploratorium at Pier 15 website: Solar Eclipse 2017. And, a variety of Solar Eclipse apps are available in both the App Store (Apple) and Google Play (Android).

Follow along on Twitter with the hashtag #Eclipse2017

During the Great American Eclipse (so named because it can only be seen in the United States), those not on the path of Total Eclipse will experience a Partial Eclipse.

We apologize for any delay you may experience should you try to reach us during the hour we are closed, and appreciate your understanding as we experience a once-in-a-lifetime opportunity! Please leave us a message and we will get back to you as quickly as possible.


















Solar Glass Image Source: Amazon ISO and CE Certified Lunt Solar Eclipse Glasses

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How to Change the Battery in Your Plantronics CS540 Wireless Headset

7/12/2017 - 0 Comments
 
The Plantronics CS540 is a convertible wireless headset that offers 3 different, comfortable wearing styles. Wireless headsets are a convenient way to handle phone calls either at your desk or away from it. Typically, with every day use, wireless headsets can be used for 2-3 years with no problems; however, after that time, you may experience difficulties on your calls due to a degraded battery. Warning signs that your battery is low: If you are on a call and the headset battery is critically low, you will hear a repeated single low tone every 15 seconds indicating that the battery is low. You should recharge the headset immediately. If you are not on a call and press the call control button, you will hear three low tones if the battery is critically low. You should recharge the headset immediately.

If after long use you notice that a fully charged battery is no longer lasting long enough, you can replace the battery, with no tools required! Simply purchase the spare battery for the CS540 headset here CS540 Replacement Battery and then follow these quick steps:

Step 1:

Slide the battery cover off and remove it from the headset.

Step 2:

Pull the battery out of the attachment clips. There is one on each side of the battery, which holds ("clips") the battery securely into place.

Step 3:

Grasp the battery connector (the tiny white square piece) and disconnect from the headset.

Step 4:

Plug the new battery connector into the battery port of the headset.

Step 5:

Once connected, slide the battery into place.

Step 6:

Slide the cover back on and push it into place.

Coincidentally, we noticed that the earpiece pivots on the CS540 for a customized fit. When you hold the base of the headset, push it in and back toward your ear to allow the pivoting earpiece to bring the microphone close to your mouth. As the base of the headset moves backwards, you will feel soft clicks until the microphone rests close to your cheek.

Are you experiencing a loss of talk time, a degradation of call quality, or other issue with your wireless headset? You may just need a new battery! For a complete list of the wireless headsets we carry, and the corresponding replacement batteries, read our blog post here: Which Wireless Headsets Have Field-Replaceable Batteries?

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Announcing a New Way to Reach Us: Live Chat

6/16/2017 - 0 Comments
 
Visitors to the Avcomm Solutions web site may have noticed a new bright orange bubble in the lower right hand corner of their screens, announcing our “Live Chat!” When you see that pronouncement, we are online and happy to help! We are thrilled to be able to connect with our customers in a new way, in real time, to answer their questions immediately.

Adding Live Chat was a natural progression in our customer care, and we are part of a larger trend. In an informal survey of a variety of ecommerce web sites, the option to chat live is prevalent. Statistics show that consumers across the Internet find chat a valuable resource when they are making on-line buying decisions.

According to this infographic by Tagove, research by Forrester shows that 44% of online consumers say that having questions answered by a live agent while in the middle of an online purchase is one of the most important features a website can offer. In the same infographic, citing an ATG Global Consumer study, 90% of customers consider live chat helpful! That’s a pretty powerful statistic, and one that Avcomm wants to capitalize upon.

Companies say that live chat increases employee efficiency if they are empowered to handle multiple conversations at the same time. According to this TNW post, some live agents can handle up to 6 conversations at a time (depending upon complexity of the issues, of course). And, research has shown that live chat can improve conversion rates, meaning more sales. Additionally, during chats, agents are able to chat with each other, and can gain support and advice from colleagues during particularly difficult customer conversations.

“I believe that businesses need to be aware of the ways their customers prefer to engage and then be willing to offer those various avenues of communication. For us, we started to noticed an increase of phone calls from website visitors who had simple questions or inquiries. As I put myself in those customers’ shoes, I knew my preference would be to click to chat for a quick answer, if that option was available to me, versus having to call in," says Sara Diaz, Director of Sales and Customer Support at Avcomm Solutions. "I am very excited that Avcomm now offers Chat as another means for my team to support our customers.”

After careful perusal of many of the chat options on the market, choosing LiveAgent as our Chat platform was a no-brainer. LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2017. As a self-certified woman owned small business, we value both the features and the reasonable cost per month. The phenomenal customer service and support that we have received from LiveAgent was also a deciding factor.

We are extremely pleased to be able to chat with our customers in real time to provide them the best possible support and so far, in the short couple of months that we've been live, we've found our customers utilizing chat for needed product recommendations, product verification, order tracking and more!

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VXi V175 Wireless Headset a Great Low Cost Option for Desk Phones

6/14/2017 - 0 Comments
 
We have been testing VXi’s products ever since we signed up to be an authorized reseller and universally our staff has been impressed with the V175, VXi’s wireless headset that connects to desk phones, mainly because of the quality and range offered for such a low price (under $120!!!). A field-replaceable battery is another reason we recommend this headset to our customers who are looking for an entry level wireless option.

Set-up of the V175 is a breeze, using the included user manual found in the box with the headset. To test its range, we walked outside of our metal building – and it gave us a little more than 300 feet of wireless range! Warning beeps sound in your ear as you approach the maximum range away from the headset base.

The noise-cancelling microphone was phenomenal: while outside, a semi truck drove past and the person on the other end of the call could not hear it! Wind noise, too, was very minimal. We think the V175 can handle the background noises in your office effortlessly.

A single charge lets you talk all day and then some: up to 10 hours. You can answer and end calls, adjust the volume, and mute the call from the headset itself. Volume and mute are also available on the headset base.

The three wearing styles offer comfort plus. Staff members who wear eye glasses did not find the earhook option to be as comfortable as the headband style. Also available is the neckband, a flexible and lightweight band. It’s a lightweight, yet sturdy, headset piece.

To answer and end calls remotely, the purchase of an EHS cable or remote handset lifter is required. We love the design of the EHS cable as it fits underneath the base, so there are no messy cables snaking across your desk, getting tangled up with papers and your phone cords.

Did we mention the low price?!! Of course we did, and we’ll say it again!!! This wireless headset has an MSRP at just $129.99 making your price under $120!!! This is the lowest-priced wireless headset that we offer, and with all of the features, it seems as though this should cost more (however, we’re glad it doesn’t!)

An industry-standard 1-year warranty gives you peace of mind – and with Avcomm’s 30-day money-back trial, there’s no risk in trying this phenomenal V175 wireless headset! Ready to get started with wireless? Give us a call: 1-866-998-9991!

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