Jabra has added the Evolve 75 headset to its Evolve series, and it was worth waiting for! Incorporating Active Noise Cancelling in the ear cups (like the Evolve 80), with a lighter weight fit and feel (similar to the Evolve 65), we believe that this headset will be a valuable asset to many — in the office and on the go.
First, take a look at the premium hard-sided case that the Evolve 75 comes in. Imagine you're on a plane, and you've just touched down, so it's time to put your headset, phone, and book away. This case with molded inserts makes it easy to store the headset, and is protected by the hard outer shell. The easy-to-zip zipper is smooth to operate, and individual storage areas for the charging cord, and dongle, keep the case organized.
Next, the Active Noise-Cancelling is the real deal. In our testing, we could not hear ourselves talk when we were wearing the headset and the ANC was on. To quickly listen to the surrounding environment, simply press the Listen In button on the ear cup.
Choose the version with the charging stand, or the version without the charging stand. We think you will like the charging stand version for your desk, as it’s a handy place to not only charge the headset, but also to store it when you’re not wearing the Evolve 75. (On a side note, Jabra recently came out with charging stands for the Evolve 65 headsets.)
Jabra continues to build upon the success of the Speak family with its newest offering, the Speak 710. The Speak 710 takes wireless collaboration to the next level with its Link feature, which doubles the coverage, without cords! Simply press this Link button on the primary unit and follow the quick, simple voice commands to pair two units together. Jabra states that a single unit is designed to support up to 6 people, and double that when linking two units together. In the testing we’ve done both in house and in demonstrations, we have found that the mic pick up and the speaker volume far exceeded the recommended guidelines by Jabra
The portable unit is perfect for offices and conference rooms.
The high quality, powerful sound makes the Speak 710 a true speaker for music. In fact, it has up to double the sound of the Jabra Speak 510, Jabra's market-leading speakerphone. Play music from the music library on your smartphone or tablet, or stream music from an on-line site.
“People are increasingly choosing light-weight and compact products that provide portability and ease of use. Research has shown that the majority of conference phones are actually used for personal use. The Jabra Speak 710 offers extended mobility and combines it with an immersive audio and true music experience. This makes the device the perfect partner and music companion for business leaders and C-level executives,” states Holger Reisinger, VP for Business Solutions at Jabra.
As with the other Speak products, the USB cord is attached to the speakerphone and wraps around the bottom of the device for clean, easy storage.
The integrated folding stand is easy to open. Touch the top of the foldable stand - just once - and it will pop out of the back. We tried to dig the bottom of the stand out of the back with limited success, so when we were told about this remarkable design feature, we were amazed!
A Link 370 dongle is included with the Speak 710, and is housed in the back of the speakerphone.
You can personalize your Speak 710 with MS Cortana, Siri or Google Now as well! With the one touch Smart Button, interacting with your digital assistant is a breeze. Add more smart functionalities through SDK for 3rd party integration.
For example, push the smart button to dim conference room lights.
The call controls are embedded in the face of the unit. You can personalize your Jabra Speak 710 using the Jabra Direct software, which is a free download at jabra.com/direct
The Jabra Speak 710 lasts for up to 15 hours of talk time. It takes approximately 4 hours to charge using the USB cable. A nice feature: the USB cord carries the audio path while recharging the 710 at the same time.
A neoprene travel pouch is included, for maximum portability and protection of the device. The Speak 710 is available in both UC and Microsoft Skype for Business variants.
Contact us today if you'd like to learn more about the Speak 710, or other Speak family devices.
Wireless headsets are one of the most important tools on your desk at work. The ability to multitask is a requirement today, as phone calls and simultaneous computer data entry are a must for most jobs. When you consider the need for quick team collaboration or consultation, access to the local printer, or the capability to simply get up and stretch, everyone should have a wireless headset.
Wireless headsets connect to desk phones, PCs and smart phones/tablets. Many even offer numerous connection points, eliminating the need for multiple headsets. They come with a variety of wearing styles, and of course, a variety of price ranges. The most economic headset may not be the right headset for your needs, so it's important to think through the use of the headset, the environment where it will be used, and more.
One of the best features of a wireless headset we believe is the convenience of changing the battery. When we refer to a “field replaceable battery” we mean one that you, as the user, can change out yourself. It does not require the entire headset piece to be sent into the manufacturer for replacement. Why is this important? After about 2 years, the battery will degrade and you may notice a decrease in its talk time. You may also experience staticky calls, a microphone that won't "talk" anymore, or calls that drop for no reason. These are just some of the scenarios that could be battery-related, and are definitely worth checking into.
The cost of a replacement battery runs anywhere from $15-$35, depending upon the brand and model of your headset.
Here’s a quick reference to help guide you to the correct replacement battery for your wireless headset.
If you are using a headset that has been discontinued, we have not included them on this list. Please contact us if you have an older model headset, and we can determine if a battery is available. Call us at 1-866-998-9991.
Contact center staff members are at the front lines of engagement with your customers. Their success translates into happy customers, which is is why it's imperative to provide valuable, hands-on training from the start. If the new staff members will work on the phone, side by side training is especially a must; however, how the training is delivered depends upon several factors. Here's what you need before your new staff members arrive!
Training new staff, ongoing staff training, and supervisor drop-ins are all situations that are common in contact centers.
Training cables (also known as supervisory cords, Y cords, or splitters) connect to Quick Disconnect (QD) headsets only. So if you are planning to roll out USB all-in-one headsets for your environment, make sure to order separate QD training set-ups. Currently, there is no side by side training set-up for all-in-one USB headsets.
Desk Phone Training
To begin, here's a traditional training set-up: a desk phone, 2 QD headsets connected to one direct connect lower cable by way of a Y cord. The Y cord shown has an inline mute switch, so that the second person can be either muted for listening to the conversation, or live, depending upon the situation. Depending upon the brand, Y cords can also have one side that's always muted.
Training setups for the computer can be done a couple of ways. One is similar to the above mentioned desk phone setup. For example, in this image, there are two quick disconnect headsets, one Y-cord, and one QD to USB connection cable to the laptop (in this case, a Link 260). Another option is the Jabra Link 265.
This Y-cord is the only one of its kind. The Link 265 from Jabra is a Y-cord that ends in USB. Connect two QD headsets to the Link 265 and connect via USB. It's that simple ... and cuts out one cord from the set-up above.
The Jabra Link 860 amplifier has a guest port for supervisors to connect into. Using the Link 850/860 QD Supervisory Cord with in-line mute, supervisors can immediately drop into a call and have the same functions as the primary headset.
The conferencing feature of wireless headsets allows connection of up to 4 (the primary headset + 3 additional) wireless headsets to a single base.
With the primary headset in use, simply drop the second headset into the base. Once the secondary headset has been paired to the base, a tone will sound in the primary headset, and that headset must hit "Answer" to accept the secondary headset. To unpair, or disconnect the secondary headsets, simply dock them back into their own bases.
If you have ever been a sales agent in a seat making or taking calls for a telemarketing services company or an outsourced telemarketing company, you have a good idea of what the primary Do’s and Don’ts for Quality Monitoring are. Sales agents know first hand what helps or possibly hinders their improvement. A good frontline telemarketing sales agent wants nothing more than to succeed, so they thrive on that feedback to get better. Here is a list of Do’s and Don’ts for quality monitoring as compiled by the telemarketing sales agents themselves.
• Provide positive feedback. Find something great about their call whenever possible.
• Carve out time to listen to their call and other calls that display the technique you want them to improve on.
• Keep it simple. Find one or two things for them to focus on for improvement. Once the improvements are mastered, then go on to additional areas for improvement.
• Plan on role playing with them. This “Do” is essential in not only making sure they know what you want, but can actually display it on future calls. Ensure that they can “walk the talk."
• Follow up. Ensure the agent is implementing the new feedback and if not, have steps in place to redirect. When they are improving, provide Kudo’s! Find them doing the newly mastered technique or attempting and working through it.
• Remind them about why it’s vital to implement. For example, “It is a client expectation and it will help them build their sales revenue and commission.”
• Only send written feedback. Your frontline telemarketing sales agents need to be able to understand what you want from them and ask questions and listen to the call(s).
• Offer so many little things that need improved upon. Give them a couple of areas to work on and let them overcome those before adding more.
• Be negative. No one responds well to negativity. Keep it positive and upbeat! Try the sandwich technique, starting with a positive, something to work on, then a positive to wrap up the feedback!
• Rush. They know your time is valuable and what better way to show them they are a valuable member of the team then to spend some of your day “Getting on the same page?”
Telemarketing Services team members need to know that we are there to assist them and help them improve. We are all a team on the same page with the same goals.
Whether you are a Telemarketing Service provider or work with an Outsourced Telemarketing company, make sure your team members in the call monitoring role know these Do’s and Don’ts. You’ll find that both morale and productivity will be improved.
Marcia Jenkins is the Senior Operations Manager for Quality Contact Solutions. Prior to joining Quality Contact Solutions, Marcia was a sought-after 10-year call center veteran with the ability to manage and sell. Marcia is responsible for the day to day operations for the At Home Division. QCS At Home is a work-from-home telemarketing and call center solution focused on business to business outbound telemarketing, test-bed projects and special programs which are typically not well-suited for the traditional brick and mortar call center operation. Marcia can be reached at Marcia.firstname.lastname@example.org.