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Sennheiser Premium Wireless Headsets: An Overview

8/30/2017 - 0 Comments
 
Wireless headsets by Sennheiser offer iconic design, all-day comfort and legendary Sennheiser sound. They allow you to move around freely and stay connected so that you can keep working - wherever you are. And you can count on clear sound even in the busiest work environment, both in and out of the office. The 2-year warranty from Sennheiser is twice as long as competitor warranties on wireless headsets, giving you peace of mind.

You have options with Sennheiser wireless headsets. A few of the choices: mono or duo ear; noise-cancelling or ultra noise-cancelling microphones; a variety of wearing styles (over the head, behind the neck and over the ear); and various connection methods. If you're not sure exactly what you need, we're here to help! A few simple questions will narrow the choices and you will be using your wireless headset in no time flat!

Connect to: Desk Phone and USB

There are three great choices in this business office category: SD Pro 1, SD Pro 2, and SD Office.

SD Pro 1 headsets are single-ear. Both UC and Microsoft versions are available. Switch between desk phone and PC with a simple touch on the base station. The extended wireless range allows for conversation in a radius up to 180 feet, and within line of sight, up to 590 feet away from the base.

SD Pro 2 UC and ML headsets are duo ears. The supple leatherette ear cushions and adjustable headband give this headset a premium fit and feel, and the flexible mic boom with ultra noise-cancelling can be adjusted for best proximity to the mouth for excellent sound quality.

SD Office has a FlexFit wearing style system with 3 wearing choices: headband, and earhook; a neckband is available for additional purchase. The fixed mic boom is noise-cancelling and filters out background noise. Both UC and Microsoft versions are available.

All of the SD models let you answer and end calls, mute, and adjust the volume directly on these headsets. The headsets offer up to 8 hours talk time in wideband sound mode and 12 hours in narrowband mode. Proprietary technology includes HD Voice Clarity for natural wideband sound, and ActiveGard, hearing protection against acoustic shock. The headsets are interchangeable on the same base, to conference up to 4 headsets to the same base station! The video below provides a quick overview to the SD series.



Connect to: Smartphone and Tablet

The Presence Business is a traditional Bluetooth headset, with incredible noise-cancelling. Callers won't know you're in the middle of a busy conference hall. We tested the excellent noise-cancelling of the Presence in a busy conference expo hall!

MB Pro 1 and MB Pro 2 offer the stability of a headband, and a single Bluetooth connection to smartphones and tablets. A comfortable headband and soft leatherette ear cushions have a professional polish, and accomplish all the same tasks as the Presence - just with a different look. The office worker who makes most of their calls on their smartphones may appreciate the MB Pro 1 and MB Pro 2.

The MB (Mobile Business) Pro series is the first to offer Room Experience technology, which reduces listener fatigue by giving all-day headset users the impression they are having a conversation with a person in the same room. This realistic sound provides a more natural and comfortable listening experience with less stress in noisy environments.

Connect to: Smartphone, Tablet and PC

For those who need the Bluetooth connection and a USB connection to PC, there are plenty of choices in this category. The MB Pro 1 UC and MB Pro 2 UC versions are a traditional headband style (also available for Microsoft: MB Pro 1 UC ML and MB Pro 2 UC ML); if you prefer the smaller profile of the Presence, there are 2 options: the UC and ML (certified for Microsoft Skype for Business).

To focus on work, and not on distracting background noises, the MB 660 UC and MB 660 MS have large ear cups with Active Noise Cancelling. While there is no microphone boom, the MB 660s offer triple digital mics with Advanced Own Voice Detecting, WindSafe and Speak Focus technology for clear conversation.

Connect to: PC

Out of the box, the D 10 headsets come with over-the-head and ear hook wearing styles; a behind-the-neck band is available as an additional purchase. These headsets feature a built-in ringer with a choice of three ringtones and adjustable ring volume. Noise-cancelling microphones and fast recharging: up to 50% of the battery in 20 minutes, also make these headsets a good choice for a single connection headset. Options are D 10 USB and D 10 USB ML, which is certified for Microsoft Skype for Business.

Connect to: Desk Phone

The D 10 Phone headset offers the same features as its USB variants, listed above, and connects to desk phones only.

While this may seem overwhelming, with a few basic questions, we are able to narrow down the best Sennheiser wireless headset for the environment and user profile. Give us a call and we can assist you in your decision-making!

Check out this snapshot overview of Sennheiser wireless products, below:

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Lights, Camera, Action! Avcomm Solutions Now Has a YouTube Channel

8/29/2017 - 0 Comments
 

We are excited to announce that we have our very own channel on YouTube: Avcomm Solutions YouTube Channel. We look forward to sharing our message with you on this platform, and will continue to keep our Avcomm Solutions blog updated, too.

The blog is a great way to share information about us, our products, and other notable topics of interest to business professionals. In that same vein, the YouTube channel is simply another avenue to share our content. Wouldn't you rather watch a video about a product, than read about it? In fact, research supports that four times as many customers prefer to watch a video! (Animoto, 2015) And, since YouTube has more than 1 billion users worldwide, the time seemed right for us to jump in.

So, what can you expect to see on our channel? First of all, you're going to get product reviews. Honest reviews of products and how they work is one of the main types of videos you'll find on the Avcomm Solutions Channel. We are fortunate to offer high quality headsets, speakerphones, USB videocameras and Busylights. We work directly with our manufacturers to bring in product samples that let us test out products in an office environment - much like yours.

Next, you'll see demos. According to research, 4 out of 5 consumers believe that demo videos are helpful. The support questions that we typically assist with involve the initial set-up of headsets, what cord is needed to connect a headset to a phone, and which headset is right for a work environment/connection type/wearing preference.

Everyone loves a good unboxing video, and you'll see some of those here too. We get our hands on the latest products, and it's always fun to be the first to open the box - almost like it's Christmas! We will share this excitement with you!

The ever popular How-To format will be featured as well. Here are some of our plans: how to change batteries in wireless headsets; how to connect a new headset to your phone; how to pair a Bluetooth headset to a smartphone or tablet; how to adjust the volume on a wireless headset; and much more.

Product comparisons give our viewers the tools they need to help choose the best products. When faced with two similar headsets, which features make the most sense for you and your work environment? What differentiates the products?

Q & A's will enable us to answer some of the most-asked questions that we receive. Many of our questions are repeated by a variety of customers ... leading us to believe this will be a great format for YouTube videos.

What would you like to see on our new YouTube channel? Please leave a Comment by clicking on the "Comments" tab, above. Head over to our YouTube channel before you leave, and be sure to "Subscribe" to the channel by clicking on the red Subscribe button. Thank you!



(Source: HubSpot Marketing Statistics)

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Total Solar Eclipse is Monday, Aug. 21

8/15/2017 - 0 Comments
 
We are fortunate to be in the direct path of the Total Solar Eclipse next Monday, and our solar viewing safety glasses are ready! For approximately 2 minutes and 32 seconds here in Aurora, NE, the sun will be completely blocked by the moon. The last time a total solar eclipse happened was in 1979! In order to celebrate and view the event, we are closing the office from 12:30 pm-1:30 pm Central Time on the 21st.

Millions of people are expected to travel to the path of totality; however, if you are not fortunate enough to be in the path of this Total Solar Eclipse or cannot travel, don’t despair. NASA will be livestreaming the event on their web site, here: Nasa Live Stream Solar Eclipse. Another site to view the eclipse is the Exploratorium at Pier 15 website: Solar Eclipse 2017. And, a variety of Solar Eclipse apps are available in both the App Store (Apple) and Google Play (Android).

Follow along on Twitter with the hashtag #Eclipse2017

During the Great American Eclipse (so named because it can only be seen in the United States), those not on the path of Total Eclipse will experience a Partial Eclipse.

We apologize for any delay you may experience should you try to reach us during the hour we are closed, and appreciate your understanding as we experience a once-in-a-lifetime opportunity! Please leave us a message and we will get back to you as quickly as possible.


















Solar Glass Image Source: Amazon ISO and CE Certified Lunt Solar Eclipse Glasses

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How to Change the Battery in Your Plantronics CS540 Wireless Headset

7/12/2017 - 0 Comments
 
The Plantronics CS540 is a convertible wireless headset that offers 3 different, comfortable wearing styles. Wireless headsets are a convenient way to handle phone calls either at your desk or away from it. Typically, with every day use, wireless headsets can be used for 2-3 years with no problems; however, after that time, you may experience difficulties on your calls due to a degraded battery. Warning signs that your battery is low: If you are on a call and the headset battery is critically low, you will hear a repeated single low tone every 15 seconds indicating that the battery is low. You should recharge the headset immediately. If you are not on a call and press the call control button, you will hear three low tones if the battery is critically low. You should recharge the headset immediately.

If after long use you notice that a fully charged battery is no longer lasting long enough, you can replace the battery, with no tools required! Simply purchase the spare battery for the CS540 headset here CS540 Replacement Battery and then follow these quick steps:

Step 1:

Slide the battery cover off and remove it from the headset.

Step 2:

Pull the battery out of the attachment clips. There is one on each side of the battery, which holds ("clips") the battery securely into place.

Step 3:

Grasp the battery connector (the tiny white square piece) and disconnect from the headset.

Step 4:

Plug the new battery connector into the battery port of the headset.

Step 5:

Once connected, slide the battery into place.

Step 6:

Slide the cover back on and push it into place.

Coincidentally, we noticed that the earpiece pivots on the CS540 for a customized fit. When you hold the base of the headset, push it in and back toward your ear to allow the pivoting earpiece to bring the microphone close to your mouth. As the base of the headset moves backwards, you will feel soft clicks until the microphone rests close to your cheek.

Are you experiencing a loss of talk time, a degradation of call quality, or other issue with your wireless headset? You may just need a new battery! For a complete list of the wireless headsets we carry, and the corresponding replacement batteries, read our blog post here: Which Wireless Headsets Have Field-Replaceable Batteries?

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Announcing a New Way to Reach Us: Live Chat

6/16/2017 - 0 Comments
 
Visitors to the Avcomm Solutions web site may have noticed a new bright orange bubble in the lower right hand corner of their screens, announcing our “Live Chat!” When you see that pronouncement, we are online and happy to help! We are thrilled to be able to connect with our customers in a new way, in real time, to answer their questions immediately.

Adding Live Chat was a natural progression in our customer care, and we are part of a larger trend. In an informal survey of a variety of ecommerce web sites, the option to chat live is prevalent. Statistics show that consumers across the Internet find chat a valuable resource when they are making on-line buying decisions.

According to this infographic by Tagove, research by Forrester shows that 44% of online consumers say that having questions answered by a live agent while in the middle of an online purchase is one of the most important features a website can offer. In the same infographic, citing an ATG Global Consumer study, 90% of customers consider live chat helpful! That’s a pretty powerful statistic, and one that Avcomm wants to capitalize upon.

Companies say that live chat increases employee efficiency if they are empowered to handle multiple conversations at the same time. According to this TNW post, some live agents can handle up to 6 conversations at a time (depending upon complexity of the issues, of course). And, research has shown that live chat can improve conversion rates, meaning more sales. Additionally, during chats, agents are able to chat with each other, and can gain support and advice from colleagues during particularly difficult customer conversations.

“I believe that businesses need to be aware of the ways their customers prefer to engage and then be willing to offer those various avenues of communication. For us, we started to noticed an increase of phone calls from website visitors who had simple questions or inquiries. As I put myself in those customers’ shoes, I knew my preference would be to click to chat for a quick answer, if that option was available to me, versus having to call in," says Sara Diaz, Director of Sales and Customer Support at Avcomm Solutions. "I am very excited that Avcomm now offers Chat as another means for my team to support our customers.”

After careful perusal of many of the chat options on the market, choosing LiveAgent as our Chat platform was a no-brainer. LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2017. As a self-certified woman owned small business, we value both the features and the reasonable cost per month. The phenomenal customer service and support that we have received from LiveAgent was also a deciding factor.

We are extremely pleased to be able to chat with our customers in real time to provide them the best possible support and so far, in the short couple of months that we've been live, we've found our customers utilizing chat for needed product recommendations, product verification, order tracking and more!

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