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Next Generation Headsets from Plantronics Collect Intelligence for Big Data Analysis

8/5/2016 - 0 Comments
 
The popular EncorePro 500 and 700 series headsets have evolved into Digital and USB versions, for intelligent Unified Communications in the contact center and enterprise work spaces.

The digital version has a 6-pin quick disconnect for use with the DA90 USB audio processor. The current EncorePro headsets (non-digital) have the standard 4-pin QD. The digital headset and a DA90, when combined with Plantronics Manager Pro (an additional software service), offer a fully integrated audio and asset management solution. The headset's memory chip provides data to the DA90.

The digital headsets provide information that assist with corporate processes such as inventory management support, mass firmware updates, and agent statistics (average call time, average on-hold time, and more). CSR’s benefit from the advanced headsets, too, with sound protection, call control features, and more. Full stereo support provides a rich audio experience for users.

These products are available now. You can view the entire series of EncorePro digital headsets, and the DA90, here.

USB versions coming soon

The EncorePro USB series is an all-in-one solution for organizations with softphones. Call volume, mute, and answer/end are handled from the in-line call controller. Utilizing Plantronics Manger pro, IT can remotely track and manage every headset company-wide; updating the headsets with new software is also easily achieved. EncorePro USB headsets will be shipping at the end of this month. You can see all of the EncorePro USB headsets here.

Plantronics Manager Pro Software Service

Plantronics Manager Pro is web-based and offered for an annual subscription fee, depending upon number of users. IT managers can now monitor, manage and maintain every Plantronics headset across the enterprise quickly and easily. Compliance with industry regulations governing communication devices is also easily achieved. Use this in conjunction with the free Plantronics Hub software.






This Plantronics Manager Pro video provides an easy-to-follow overview of the software service:


EncorePro Series – Superior Quality and Performance

The EncorePro series has SoundGuard technology to protect users from harmful sound spikes and other loud noises. Users will find a comfortable listening and wearing experience, preventing fatigue after all-day wear. Laser welded construction and metal joints ensure a high quality headset, too.

Not sure which EncorePro headset you need? Give us a call and our headset experts can determine the best solution for your organization! 1-866-998-9991

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Jabra Secure Headset Mounts

7/19/2016 - 0 Comments
 
Jabra’s latest products offer security for your corded headset investment. These three options will reduce employee downtime, and theft of headsets and connection cables.

The Headset Lock secures the QD bottom cord to the headset and ensures they are always connected. MSRP is $80.00 for a package of 10.



The Cord Lock securely connects the QD bottom cord to the desk phone or amplifier. MSRP is $15.00 for 10.



To add an additional security level, the Cord Mount ties the QD bottom cord to the desk or table. This mount also keeps cords tidy on a desktop. MSRP is $50.00 for 10.

These products are compatible with all Jabra corded headsets and are easy to add to existing headset set-ups. This should increase productivity, as well as lower theft or misplacement of headsets and cords.

To order, give us a call at 1-866-998-9991.

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Leave It to the Headset Experts

7/14/2016 - 0 Comments
 
Research supports the finding that today’s consumers conduct their own research before making a purchase. A survey found that 60% of a buyer’s journey has been completed before they reach out to a company sales rep. With the Internet open 24/7 as the encyclopedia of everything, information is accessible to all – at all times. Resources such as customer reviews, blogs, and web sites can provide a wonderful look into the pros and cons of any product or service.

But, when we talk about headsets for business communications, many times the more you try to research on your own the more cumbersome and confusing it becomes. That’s why we say “Leave it to the Experts,” the Headset Experts here at Avcomm Solutions! Headsets are our specialty and with our high level of product knowledge and support, you are sure to receive what you need, when you need it.

At Avcomm Solutions, our staff availability can be considered as one of the best characteristics of our small, woman owned business. When you call, we answer. The time savings that a call can provide may actually surprise you! If our staff doesn’t know the answer immediately, we will find out – and get you the answer as quickly as possible. You can count on us to do what we say we’re going to do! Our staff and business has direct connections to our manufacturers. We are certified by our manufacturers in their respective training programs, and know the right people to call for answers. We stay up-to-date on all new issues, promotions, discounts, products, and more – anything that affects our customers, and potential customers. In short, we prefer to be our customers’ main point of contact, to simplify the headset process for them.

With our office and warehouse located in the middle of the United States, shipping to locations on either coast is typically 3 days. We offer many ways to place an order, including on our web site, via email, phone call, and in person. The relationships we have with our customers helps keep the order process simple, yet accurate.

Talking through a product question, or environment need, is typically best accomplished with a phone call – and we’re here to help. Any question – large or small – has value and we’re here to help! Contact us today: 1-866-998-9991. If you’d prefer email, reach us here: Avcomm Solutions.

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Out of the Office, Not Out of Reach: NEW Plantronics Voyager 5200 UC

6/28/2016 - 0 Comments
 
Plantronics continues to innovate Bluetooth headsets with its newest offering, the Voyager 5200 UC. Building on the success and functionality of the Voyager Legend headsets, the Voyager 5200 UC has six layers of WindSmart technology (double that of the Legend) and four adaptive microphones (one more than the Legend’s three). Plantronics is not only focusing on mobile workers, but everyone who is on the go and faced with unpredictable background noise will find value in the Voyager 5200 UC. Clear conversations – despite background noise of the car, streets, or home and work environments – can be achieved with the right technology and device.

Ergonomic Comfort for all day wear

A nice design feature is the curved boom arm. The mic boom arm and earpiece can be rotated for either right or left wear. The advanced Digital Signal Processing (DSP) technology reads each environment, and microphone, to isolate the wearer’s voice. WindSmart technology reduces disruptive background noise, enabling seamless transitions between places.

Due to customer feedback, Plantronics has separated the placement of the Power button and Volume buttons: the volume buttons are now at the top of the headset. This prevents an accidental finger slip and a premature end to a call.

Download free Plantronics Hub software for Android or iOS to gain the full benefits of the 5200 UC. Intuitive voice commands, smart sensors that automatically route and answer calls, and hands-free functionality are what Plantronics is known for with its premium Bluetooth headsets.

The Voyager 5200 UC offers a standard 7 hours of talk time: an entire day’s worth of conversation.

This UC version includes a portable charging case with integrated docking stand and the BT600 dongle to connect the headset to a PC. A micro USB cable and eartips (Small, Medium and Large) are also included in the box. MSRP is $219.95.

The Voyager 5200 UC is now available! Contact us for more information, and to place your order.

One of our customers mentioned this video as the determining factor in his purchase of the Voyager 5200 UC. On a call with him, he wore the headset while at work on a construction site. He stood 25 feet away from an excavator demolishing a house and we could not hear the construction noise; his voice was as clear as if he was sitting inside a quiet office. The Voyager 5200 UC delivers!

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Yealink IP Phones: Easy Collaboration

6/10/2016 - 0 Comments
 
Avcomm Solutions has recently added Yealink to its product lineup as another way to better serve our customers. Yealink is a leading provider of VoIP phones and IP communications solutions. Founded in 2001, customers from 140 countries rely on Yealink phones–IP video phones, IP phones and USB phones—to work within existing telecommunications networks.

Why Yealink?

Ease of use, competitive pricing, quality and functionality are priorities of the Yealink brand. To date, Yealink has passed more than 80 interoperability tests to meet certification requirements set by leading VoIP systems and platforms. With extensive compatibility and flexible interoperability, the products integrate seamlessly with leading server and UC platforms in various market segments worldwide, including 3CX, Asterisk, BroadSoft, Elastix, GENBAND, Genesys, Metaswitch, Microsoft and more.

Another reason why we chose Yealink is because the company has established a first-class service network. As a forward-thinking company, it provides new solutions for the future in this fast-evolving sector and works in close partnership with T-Mobile, Telefonica, Portugal Telecom and other leading telecommunication service providers.

Following is a brief overview of just some of the Yealink products that we offer. You can find the entire Yealink product line here: Yealink at Avcomm Solutions. These phones feature Power over Ethernet (PoE) (Class 1); however, optional AC power supply cables can be purchased.

The Yealink IP Phone T2 series represents the next generation of VoIP phones specifically designed for business users who need rich telephony features, a friendly user-interface and superb voice quality. T2 series offers high-definition voice quality through HD handset, HD speaker and HD codec (G.722). The large, high-resolution display, combined with up to 48 keys, guarantees an excellent user experience in terms of configuration options, making calls and access to the express XML browser. In addition, to ensure that your audio data remains confidential, it also supports security standards TLS, SRTP, HTTPS, 802.1X, Open VPN and AES encryption. These protect against electronic eavesdropping and data theft.

Expansion modules for receptionists, and others who need access to multiple line calling, are available.

The Yealink T4 series is intended for discerning users with high expectations of IP phones. Revolutionary in appearance and advanced technical design, the T4 series is not only easy to use, it also offers extra-large display screens. In fact, the T4 series represents the cutting-edge of contemporary VoIP technology in action. Advanced features include support for gigabit networks (GigE), plus USB Bluetooth support for easy Bluetooth headset use (an optional dongle is available for purchase here). Enhanced sound quality is delivered by the Optima HD Voice system which meets TIA 920 certification standards.

Expansion modules are also available for the T4 series.

Wireless IP DECT Phones

The Yealink W52P is a SIP Cordless Phone System designed for small businesses looking for immediate cost savings; yet it’s a scalable SIP-based mobile communications system. Combining the benefits of wireless communication with rich business features of Voice over IP telephony, users can benefit from freedom of movement, lifelike voice communications, multi-tasking convenience, and professional features like intercom, transfer, call forward, 3-way conferencing, PoE and more. This system supports quick and easy configuration.

Features include: exceptional HD sound with wideband technology; Up to 4 simultaneous external calls; Up to 5 DECT cordless handsets; Up to 5 VoIP accounts; 1.8" color display with intuitive user interface; 10 hours talk time, 100 hours standby time; Integrated PoE (Class 1). This is desktop or wall mountable. A DECT repeater is available for the W52P, to extend the wireless range of the handset.

For those who would like to use wireless headsets with their Yealink phones, a Yealink headset adapter, the EHS 36, is available for purchase. This headset adapter works with major manufacturers’ wireless headsets, including Jabra, Plantronics, and Sennheiser: Yealink IP Phone Headset Adapter

For more information about Yealink, give us a call at 1-866-998-9991 and our staff will work with you to determine the best Yealink for your VoIP needs.

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