The blog is a great way to share information about us, our products, and other notable topics of interest to business professionals. In that same vein,
the YouTube channel is simply another avenue to share our content. Wouldn't you rather watch a video about a product, than read about it? In fact, research supports that four times as many customers prefer to watch a video! (Animoto, 2015) And, since YouTube has more than 1 billion users worldwide, the time seemed right for us to jump in.
So, what can you expect to see on our channel? First of all, you're going to get product reviews. Honest reviews of products and how they work is one of the main types of videos you'll find on the Avcomm Solutions Channel. We are fortunate to offer high quality headsets, speakerphones, USB videocameras and Busylights. We work directly with our manufacturers to bring in product samples that let us test out products in an office environment - much like yours.
Next, you'll see demos. According to research, 4 out of 5 consumers believe that demo videos are helpful. The support questions that we typically assist with involve the initial set-up of headsets, what cord is needed to connect a headset to a phone, and which headset is right for a work environment/connection type/wearing preference.
Everyone loves a good unboxing video, and you'll see some of those here too. We get our hands on the latest products, and it's always fun to be the first to open the box - almost like it's Christmas! We will share this excitement with you!
The ever popular How-To format will be featured as well. Here are some of our plans: how to change batteries in wireless headsets; how to connect a new headset to your phone; how to pair a Bluetooth headset to a smartphone or tablet; how to adjust the volume on a wireless headset; and much more.
Product comparisons give our viewers the tools they need to help choose the best products. When faced with two similar headsets, which features make the most sense for you and your work environment? What differentiates the products?
Q & A's will enable us to answer some of the most-asked questions that we receive. Many of our questions are repeated by a variety of customers ... leading us to believe this will be a great format for YouTube videos.
What would you like to see on our new YouTube channel? Please leave a Comment by clicking on the "Comments" tab, above. Head over to our YouTube channel before you leave, and be sure to "Subscribe" to the channel by clicking on the red Subscribe button. Thank you!
We are fortunate to be in the direct path of the Total Solar Eclipse next Monday, and our solar viewing safety glasses are ready! For approximately 2 minutes and 32 seconds here in Aurora, NE, the sun will be completely blocked by the moon. The last time a total solar eclipse happened was in 1979! In order to celebrate and view the event, we are closing the office from 12:30 pm-1:30 pm Central Time on the 21st.
Millions of people are expected to travel to the path of totality; however, if you are not fortunate enough to be in the path of this Total Solar Eclipse or cannot travel, don’t despair. NASA will be livestreaming the event on their web site, here: Nasa Live Stream Solar Eclipse. Another site to view the eclipse is the Exploratorium at Pier 15 website: Solar Eclipse 2017. And, a variety of Solar Eclipse apps are available in both the App Store (Apple) and Google Play (Android).
Follow along on Twitter with the hashtag #Eclipse2017
During the Great American Eclipse (so named because it can only be seen in the United States), those not on the path of Total Eclipse will experience a Partial Eclipse.
We apologize for any delay you may experience should you try to reach us during the hour we are closed, and appreciate your understanding as we experience a once-in-a-lifetime opportunity! Please leave us a message and we will get back to you as quickly as possible.
The Plantronics CS540 is a convertible wireless headset that offers 3 different, comfortable wearing styles. Wireless headsets are a convenient way to handle phone calls either at your desk or away from it. Typically, with every day use, wireless headsets can be used for 2-3 years with no problems; however, after that time, you may experience difficulties on your calls due to a degraded battery. Warning signs that your battery is low: If you are on a call and the headset battery is critically low, you will hear a repeated single low tone every 15 seconds indicating that the battery is low. You should recharge the headset immediately. If you are not on a call and press the call control button, you will hear three low tones if the
battery is critically low. You should recharge the headset immediately.
If after long use you notice that a fully charged battery is no longer lasting long enough, you
can replace the battery, with no tools required! Simply purchase the spare battery for the CS540 headset here CS540 Replacement Battery and then follow these quick steps:
Slide the battery cover off and remove it from the headset.
Pull the battery out of the attachment clips. There is one on each side of the battery, which holds ("clips") the battery securely into place.
Grasp the battery connector (the tiny white square piece) and disconnect from the headset.
Plug the new battery connector into the battery port of the headset.
Once connected, slide the battery into place.
Slide the cover back on and push it into place.
Coincidentally, we noticed that the earpiece pivots on the CS540 for a customized fit. When you hold the base of the headset, push it in and back toward your ear to allow the pivoting earpiece to bring the microphone close to your mouth. As the base of the headset moves
backwards, you will feel soft clicks until the microphone rests close to your cheek.
Are you experiencing a loss of talk time, a degradation of call quality, or other issue with your wireless headset? You may just need a new battery! For a complete list of the wireless headsets we carry, and the corresponding replacement batteries, read our blog post here:Which Wireless Headsets Have Field-Replaceable Batteries?
Visitors to the Avcomm Solutions web site may have noticed a new bright orange bubble in the lower right hand corner of their screens, announcing our “Live Chat!” When you see that pronouncement, we are online and happy to help! We are thrilled to be able to connect with our customers in a new way, in real time, to answer their questions immediately.
Adding Live Chat was a natural progression in our customer care, and we are part of a larger trend. In an informal survey of a variety of ecommerce web sites, the option to chat live is prevalent. Statistics show that consumers across the Internet find chat a valuable resource when they are making on-line buying decisions.
According to this infographic by Tagove, research by Forrester shows that 44% of online consumers say that having questions answered by a live agent while in the middle of an online purchase is one of the most important features a website can offer. In the same infographic, citing an ATG Global Consumer study, 90% of customers consider live chat helpful! That’s a pretty powerful statistic, and one that Avcomm wants to capitalize upon.
Companies say that live chat increases employee efficiency if they are empowered to handle multiple conversations at the same time. According to this TNW post, some live agents can handle up to 6 conversations at a time (depending upon complexity of the issues, of course). And, research has shown that live chat can improve conversion rates, meaning more sales. Additionally, during chats, agents are able to chat with each other, and can gain support and advice from colleagues during particularly difficult customer conversations.
“I believe that businesses need to be aware of the ways their customers prefer to engage and then be willing to offer those various avenues of communication. For us, we started to noticed an increase of phone calls from website visitors who had simple questions or inquiries. As I put myself in those customers’ shoes, I knew my preference would be to click to chat for a quick answer, if that option was available to me, versus having to call in," says Sara Diaz, Director of Sales and Customer Support at Avcomm Solutions. "I am very excited that Avcomm now offers Chat as another means for my team to support our customers.”
After careful perusal of many of the chat options on the market, choosing LiveAgent as our Chat platform was a no-brainer. LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2017. As a self-certified woman owned small business, we value both the features and the reasonable cost per month. The phenomenal customer service and support that we have received from LiveAgent was also a deciding factor.
We are extremely pleased to be able to chat with our customers in real time to provide them the best possible support and so far, in the short couple of months that we've been live, we've found our customers utilizing chat for needed product recommendations, product verification, order tracking and more!
As we have navigated and observed the world of customer service recently (through various personal issues such as broken washing machines, trying to cancel auto ship orders, and tuning into news and social media reports), we are once again struck by the differences between us versus them: here at Avcomm, we care. And sadly, we are finding more often than not, that other companies just don’t.
What does the customer experience look like when a company truly cares?
Inquiries are answered timely and the customer isn’t expected to wait on hold.
When you call Avcomm, you will not be left hanging on hold for over an hour (yes, this happened to us recently!). Typically, your call is answered within the first several rings; if not, leave us a voice mail, and we will call you back right away! We promise.
When you use our “Chat” feature, rest assured you will be answered immediately. It’s disappointing and frustrating to have to wait … and wait … and wait … Can you imagine being expected to wait in a chat for 25 minutes or longer? Well, it happened this week to one of our team members. True story!
It is clearly evident that the employee knows their stuff.
Avcomm fully trains our staff to know the products and business processes inside and out. Not only do we know enough to provide the best product recommendations, but we also offer full tech support! We know our products, we know our customers, and what we don’t know, we find out (see #4).
The company doesn’t try to sell you something that you don’t need.
Avcomm doesn’t offer incentives or commission to our employees for their sales. This might surprise you, but it’s true! Knowing we’ve helped our customer make the right purchase and that their work life will be better because of it, is what’s most important to us. And, if we recommend an additional item with your purchase, it’s because we truly think you would benefit from it and should take it into consideration.
Concerns are addressed immediately and a resolution is made.
It’s important to Avcomm Solutions that our customers have the product they need and are extremely satisfied. We are on the case until the case is closed – think of us as the Nancy Drews of the headset world. Just like Nancy solves the case (for example, “The Bungalow Mystery,” where Nancy digs up the truth in a bungalow cellar) – we find what you need: whether it’s answers, product, tech help, and more.
The customer feels appreciated and happy.
We are committed to building positive relationships with our customers. Relationships that last a lifetime. We do not base our success upon the amount of the sale, but upon the fact that we have loyal customers who buy from us, year after year after year.
While we’ve seen some rough times in the world of customer service lately, we would never want your experience with us to be negative.
Doesn’t it feel good to know that someone still cares?