Jeff Toister, a thought leader in customer service, has shared an idea on his blog, in this post: Anchor your attitude, that may help after dealing with unhappy, difficult customers (or colleagues).
Find an "Attitude Anchor." Toister says they can help to neutralize negative feelings. By focusing on something positive, the "anchor" will help you to recover a positive attitude after difficult interactions.
You are then ready to deliver outstanding service to the next customer.
Toister suggests these as "Attitude Anchors:"
Pictures of family or friends
Inspirational (or funny) quotes
Conversation with family or friends
Humor, including jokes and cartoons
Going for a walk
These are great suggestions! What do you recommend for an Attitude Anchor? Share your thoughts by clicking on the Comments tab, above.
When we're in the office, most of us take calls on our desk phones, mobile phones, and various PC/Mac soft phones. We need our headset to easily support all of those connections. Plantronics, now Poly has answered this need with the new Voyager Office series.
“Open office floor plans require a certain amount of flexibility and mobility of employees,” said Tamara Lane, director of product marketing, at Poly. “To escape noise and distraction, you might duck into a huddle room for a call, take your next meeting in the lobby or join a meeting from someone else’s office which means you not only use a desk phone but a PC or Mac and your smartphone for collaboration. The Voyager Office Series delivers high-quality audio in a comfortable headset that performs in all of those scenarios.”
The Voyager 4200 Office Series offers an over-the-ear, hi-fi stereo and mono headband wearing style. The Voyager 5200 Office Series offers a sleek and discreet over the ear wearing style for those working on the go in and out of the office. Both the Voyager 4200 and Voyager 5200 Office Series come with the option of a one-way desk phone only or two-way desk phone and PC/Mac office base, in addition to a mobile phone. The headset connects directly to mobile phone via Bluetooth, so this is an office wireless headset you can use without the base, ANYWHERE! And, thanks to Bluetooth 5.0 with BLE, roaming range for these headsets is up to 300 feet (dependent upon environment), and talk time is up to 12 hours!
The Voyager 4200 and Voyager 5200 Office Series have a version available with a dedicated Microsoft Teams button, both on the base and the headset, to instantly invoke the Teams app. This instant access to the Teams app makes scheduling a meeting, starting a call, or checking the calendar easy. The Teams versions also provide audio and visual alerts when a Teams notification occurs. The Voyager Office Series headsets are also supported by Zoom and other UC platforms.
Amazon Alexa and Tile Built-In Support
The Voyager 4200 and 5200 Series headsets also feature Amazon Alexa Built-In and Tile integrations. Just tap-and-ask, and Alexa will respond so you can focus on your tasks at hand. Tile is integrated right into the headset which makes finding your Voyager headset easy – you can literally “ring” it.
Control Calls and Media from the Headset
It's easy to manage calls and media directly on these headsets. Features include: Call answer/ignore/end, redial, mute, volume + /-. Media controls are track forward/track back/pause/play.
Voyager Office headsets are available in both USB-A and USB-C variants. Here's the complete product listing.
Don't throw out your broken old headsets ... instead, turn your trash into cash and take advantage of the generous Trade-In Program from Jabra and VXi.
Here's how it works:
For each corded headset traded in, receive $10 on the purchase of a new Jabra corded headset. This is good for all purchases of corded Jabra headsets, excluding purchases of the UC Voice series, Biz 1500 series, or Evolve 20/30 headsets. Receive a $5 rebate toward purchase of VXi corded headsets.
For each wireless headset, get $20 toward the purchase of a new Jabra wireless headset. Purchase any wireless headset from the Pro 900 series, Motion Office, Evolve or Engage series. Receive a $10 rebate toward purchase of VXi Reveal Pro Office or V200 wireless headsets.
Once you purchase your new headsets, fill out the Claim Form and then send the number of headsets specified on the form to GN Netcom, the parent company of Jabra and VXi. This address is for all claims submitted in the United States:
GN Audio Service Center c/o Flex
6380 East Holmes Road
Memphis, TN 38141
Jabra will email you a copy of your completed Claim Form which must be included in the box with your trade-ins, as well as proof of purchase (invoice) for the new Jabra headsets. Jabra estimates that rebate checks are sent within 4-6 weeks upon receipt of all of the items above.
You might as well garner treasure from your trash in the form of rebates with Jabra and VXi's Trade-In Program. Are you ready to learn more about this fantastic offer? Contact our headset specialists at 1-866-998-9991. Don't wait! This offer ends December 31, 2020, and all claims must be submitted by January 15, 2021.
These promotions are offered by several of our manufacturers, and include trade-in offers, cash back, and free product. Details and deadlines for each promotion vary, so scroll through this post for all of the current promotions, or go directly to the brand: BlueParrott, Jabra, Konftel, Plantronics, now Poly and Sennheiser.
When you purchase 10 BlueParrott eligible products on the same invoice, receive either a FREE BlueParrott headset or Jabra Speak 710 with this BlueParrott Promo. Eligible headsets include the B550-XT, B450-XT, C400-XT, C300-XT, B350-XT, B250-XTS and B250-XT.
These are the same headsets that can be requested for the free product; or, choose a Jabra Speak 710 UC or Speak 710 MS speakerphone as the free product. Offer is valid until June 30, 2020; submit invoice here before July 31, 2020, to receive a free headset or speakerphone.
The generous Technology Refresh is back in 2020! Is it time to update your hardware? This year, the Jabra PanaCast is included in the program, and the cash back amounts are incredible! Get $150/unit for each non-Jabra huddle room camera you trade in; and $75/unit for existing PanaCast 2 or 3 cameras. For each Jabra or non-Jabra headset or speaker phone traded in, earn from $20-$40 per unit. Purchase Jabra Evolve or Engage wireless headsets, and get $20/unit for existing Jabra Pro 900/9400 or Motion Office headsets or $40/unit for any non-Jabra wireless headset.
When you purchase Jabra Engage 50, Biz 2300 or 2400 II, get $10/unit for your existing Jabra corded headsets; or $20/unit for any non-Jabra corded headset. With the purchase of Jabra Speak 710s, get $20/unit for existing Jabra Speak 410 or 510s, or get $40/unit for any non-Jabra personal or huddle room speakerphones. To learn more about the Technology Refresh/Trade-In program and how to save, visit the Jabra Technology Refresh Program site. Deadline for purchases is June 30, 2020; submit invoices by July 31, 2020.
Earn a FREE Jabra Evolve 65t or Evolve 65e! The newest offering from Jabra, the Evolve 65t are true wireless ear buds for professionals who work both inside and outside of the office. The Jabra Evolve 65e are ear buds on a lightweight, sweat-proof neckband. Customers who qualify as Small and Medium Businesses must purchase eight Jabra Evolve 65 or Evolve 75 headsets; for Enterprise organizations, purchases of 25 and more meet the requirements for the free Evolve 65t or Evolve 65e ear buds. This offer ends June 30, 2020.
If you have old conference and speakerphones, now is the time to buy new and take advantage of Konftel's Trade In Program. Get up to $130 off per unit, with the purchase of a new Konftel 800, Konftel 300Wx IP, Konftel 300Wx Analog, or Konftel 300Wx. This offer is good through April 30, 2020. Simply fill out this form at time of purchase, and we will take care of the rest (including taking the discounted amount off the purchase price).
A Public Sector Discount from Konftel stretches your dollars a bit farther, if you are a federal, state or local government entity, an educational organization, a health care provider, or any non-profit agency. Contact us for further details on discounted pricing. Special pricing ends December 31, 2020.
Plantronics, now Poly, is continuing its Public Sector discount for organizations in the government, education and health care fields. If you qualify, we will adjust your pricing to reflect this incredible discount on most Plantronics products.
These big discounts are for Education (K-12 and Higher Education); State, City, County and Local Governments; Prime Contractors for Government; Not-for-Profits; and Healthcare Caregivers. This promotion ends September 30, 2020.
The Free Trial Program sends out enterprise-quality headsets and speakerphones for your team — at no cost! Eligible products are the Savi 8210 and 8220 DECT wireless headsets; the Voyager 4200 UC series of Bluetooth headsets; and EncorePro 500 Digital corded headsets. Along with a DA90 USB audio processor and Plantronics Manager Pro, EncorePro 500 Digital is the first of its kind: a fully integrated audio and asset management solution. Calisto 3200, Calisto 5200 and Calisto 7200 are the three speakerphones available to test in this Free Trial Program. Read about this fantastic offer, here: Plantronics Free Trial Program. Up to three devices per organization may be available. Contact us to learn more!
The GovEd Discount from Sennheiser lets you save big! Federal Government agencies, Educational organizations, Energy producers, Healthcare providers, State & Local Government agencies, and Not-for-Profit agencies including credit unions that are 501(c), are all eligible for this discount. All Sennheiser products qualify for this discount! The GovEd Discount ends Dec. 31, 2020.
The Sennheiser D 10 wireless headsets now have special pricing until March 31, 2020. Each D 10 headset comes with 2 wearing styles: headband and ear hook, with the option to purchase an additional neckband, if desired. The D 10 Phone model connects to desk phones; the D 10 USB ML connects to PCs and is Skype for Business certified. Sennheiser offers 2 year warranties for wireless headsets, double the industry standard. The D 10 is a single connection headset for simple set-up and use.
Are you ready to talk about new headsets? Give us a call at 1-866-998-9991 or send us an email!
Wireless headsets by Sennheiser offer iconic design, all-day comfort and legendary Sennheiser sound. They allow you to move around freely and stay connected so that you can keep working — wherever you are. And you can count on clear sound even in the busiest work environment, both in and out of the office. The 2-year warranty from Sennheiser is twice as long as competitor warranties on wireless headsets, giving you peace of mind.
You have options with Sennheiser wireless headsets. A few of the choices: mono or duo ear; noise-cancelling or ultra noise-cancelling microphones; a variety of wearing styles (over the head, behind the neck and over the ear); and various connection methods. If you're not sure exactly what you need, we're here to help! A few simple questions will narrow the choices and you will be using your wireless headset in no time flat!
Connect to: Desk Phone, PC, Mobile Phone and Tablet
SDW 5016, SDW 5036 and SDW 5066 offer the convenience of triple connectivity. This is a new capability from Sennheiser, which is now offered thanks to the SDW 5000 series, a truly future-proof, flexible, and collaborative experience. High density wideband mode ensures high quality sound that accomodates high density work environments. Busylights on the headsets, fast charging (50% battery in 30 minutes), and up to 590 feet range (dependent upon environment) are just some of the reasons to take a look at the SDW 5000 series. They are certified for Microsoft, and optimized for major UC platforms. Pioneering voice detection technology and the two-microphone system give exceptional sound and voice clarity. Manage calls from the base station or the headset. Enhanced security features keep conversations confidential: 128 bit encryption and Sennheiser Protected Pairing ensures that sensitive data stays secure. The entire SDW 5000 series is DECT-security certified.
SDW 5016 is the convertible model. In busy office environments, where you may be wearing your headset all day long, the flexibility of changing wearing style can enhance long-term comfort. The FlexFit wearing style system offers the choice between a headband, ear hook or neckband solution for the perfect customized fit. All three wearing styles are included in the box.
SDW 5036 and SDW 5066 are the mono and duo versions. The leatherette ear cushions adjust to the wearer; both side to side and up and down. The headband has a comfortable rubber piece at the top. Note: the SDW base station works with all SDW 5000 headsets.
To learn more about the SDW 5000 series, Sennheiser has provided additional resources on YouTube, with this SDW 5000 Series Playlist. These helpful videos include how to assemble and wear the various wearing styles; how to make and transfer calls, and and how to connect difference devices. Watch this video for a helpful overview of the SDW 5000 series:
Connect to: Desk Phone and PC
There are several great choices in this business office category: SD Pro 1 ML, SD Pro 2 ML, SD Office ML, SDW 5015, SDW 5035, and SDW 5065.
The SDW 5015 (convertible), SDW 5035 (mono) and SDW 5065 (duo) from the new SDW 5000 series connect to both desk phones and PCs. If, after having one of these headsets for a while, you decide that you want enhanced connectivity to mobile, a Sennheiser USB dongle can be purchased.
SD Pro 1 ML is a single-ear headset. Switch between desk phone and PC with a simple touch on the base station. The extended wireless range allows for conversation in a radius up to 180 feet, and within line of sight, up to 590 feet away from the base.
SD Pro 2 ML headset is the duo ear model. The supple leatherette ear cushions and adjustable headband give this headset a premium fit and feel, and the flexible mic boom with ultra noise-cancelling can be adjusted for best proximity to the mouth for excellent sound quality.
SD Office ML has a FlexFit wearing style system with 3 wearing choices: headband, and earhook; a neckband is available for additional purchase. The fixed mic boom is noise-cancelling and filters out background noise.
The SD models let you answer and end calls, mute, and adjust the volume directly on these headsets. The headsets offer up to 8 hours talk time in wideband sound mode and 12 hours in narrowband mode. Proprietary technology includes HD Voice Clarity for natural wideband sound, and ActiveGard, hearing protection against acoustic shock. The headsets are interchangeable on the same base, to conference up to 4 headsets to the same base station!
MB Pro 1 and MB Pro 2 offer the stability of a headband, and a single Bluetooth connection to smartphones and tablets. A comfortable headband and soft leatherette ear cushions have a professional polish, and accomplish all the same tasks as the Presence - just with a different look. The office worker who makes most of their calls on their smartphones may appreciate the MB Pro 1 and MB Pro 2.
The MB (Mobile Business) Pro series is the first to offer Room Experience technology, which reduces listener fatigue by giving all-day headset users the impression they are having a conversation with a person in the same room. This realistic sound provides a more natural and comfortable listening experience with less stress in noisy environments.
Connect to: Smartphone, Tablet and PC
For those who need the Bluetooth connection and a USB connection to PC, there are plenty of choices in this category. The MB Pro 1 UC ML and MB Pro 2 UC ML versions are a traditional headband style. If you prefer the smaller profile of the Presence, the Presence Grey UC is what you need.
To focus on work, and not on distracting background noises, the MB 660 MS has large ear cups with Active Noise Cancelling. By constantly monitoring the background environment for noise, Sennheiser’s NoiseGard hybrid adaptive ANC technology seamlessly adjusts the level of noise reduction in your headset. This unique technology enables you to take control of your sound environment, so you can have a productive, disruption-free workspace. While there is no microphone boom, the MB 660s offer triple digital mics with Advanced Own Voice Detecting, WindSafe and Speak Focus technology for clear conversation. A hard-sided carry case is included for easy travel. MB 360 UC also has a boomless mic design, with two digital noise-canceling microphones. ANC reduces background noise to increase focus on your work. The MB 360 UC has a unique robust, foldable headband design and soft-sided pouch for storage and travel.
Connect to: PC
Out of the box, the D 10 headsets come with over-the-head and ear hook wearing styles; a behind-the-neck band is available as an additional purchase. These headsets feature a built-in ringer with a choice of three ringtones and adjustable ring volume. Noise-canceling microphones and fast recharging: up to 50% of the battery in 20 minutes, also make these headsets a good choice for a single connection headset. Connect to PC-only with the D 10 USB ML.
Connect to: Desk Phone
The D 10 Phone headset offers the same features as its USB variant, listed above, and connects to desk phones only.
While this may seem overwhelming, with a few basic questions, we are able to narrow down the best Sennheiser wireless headset for the environment and user profile. Give us a call and we can assist you in your decision-making at 1-866-998-9991!
Check out this snapshot overview of Sennheiser wireless products, below: