While you may be familiar with high-quality devices from Jabra, such as Evolve headsets and Speak speakerphones, you may not know that Jabra also provides innovative, AI-enhanced software that supports its USB (and Bluetooth with Link 360/370 adapter) products. Jabra Direct 2.0 is available now — and, it's free.
Core functions of Jabra Direct:
•Automatically get firmware updates so that your headset is always updated and secure.
•Personalize your headset settings according to personal preferences, or company requirements. Functions such as ringtone, sound optimization for music, audio protection level, sidetone level, and many more areas can be controlled.
•Remote call control (answer/end/call, mute, redial, etc.) for UC platforms.
Jabra Direct has an intuitive, user-friendly interface that provides overall status of each connected device, and notifications of updates. To receive firmware update notifications, go to Settings and switch Update Notifications to "On." This alerts you to open Jabra Direct, and run updates as they are available.
Key updates in Direct 2.0: Enterprises that use a proxy server, and those who prefer on-premise deployments, are now supported. Jabra Direct 2.0 will be able to connect to the Internet and receive settings and firmware in proxy-based environments. For enterprises that prefer not to be connected to the Internet, change settings or firmware updates on Jabra devices can be managed and controlled by the enterprise, within their firewall. Another update: Direct 2.0 provides data about end-user name and PC/Mac name, which is also then added as a service in Xpress 2.0. Additionally, Jabra announced that it has certified the handling of customer data in the Jabra Cloud with the SOC 2 declaration. Jabra is committed to protecting customer data against unwanted usage by a third party.
Download Jabra Direct 2.0 for Windows or Mac, from the Jabra Direct page.
Jabra Engage 50
Jabra Engage 50 is a new generation of digital headsets that provide additional call analytic metrics. The Engage 50 is the first Jabra corded headset to have the chip in the headset itself, making it a true digital headset. The Engage 50 uses the very latest chipset, and this, along with the positioning of the chip, delivers enhanced functionality and user experience.
No longer are headsets an accessory to a phone system, simply transmitting human audio; they are now a "business critical element of the whole infrastructure," according to Jabra SVP Holger Reisinger. These digital devices provide call analytics that in some cases can listen to how people say things, extracting human sentiment from the human voice. Reisinger says that Jabra is providing proof of concept with new KPIs for the contact center, such as measuring agent friendliness against customer anger, in real time. Rather than recording calls and doing transcription analytics, this information is measured in real time and shown as a graph, in front of the agent who is on the call, so that the agent can adjust tactics, mid-call.
Jabra Xpress 2.0 Now Available
For organization-wide updates and inventory management, we recommend Jabra Xpress, a free online tool. Read all about Jabra Xpress on our blog, here: Jabra Xpress: Mass Headset Deployment Made Easy. This program allows IT staff to create software packages for remote updates, configurations and asset management of Jabra USB devices. Jabra Xpress has also been updated to a 2.0 version. To create an account to begin using Jabra Xpress, or update existing Jabra Xpress to the 2.0 version, go to the Xpress microsite: Jabra Xpress 2.0.
Jabra Direct 1.0 and Jabra Xpress 1.0 will be discontinued June 30, 2019. We recommend updating to the new 2.0 versions today. Please reach out to us with any questions you have about these updates, and let us know if you need any assistance: 1-866-998-9991.
Within the past year, we have noticed the increased frequency of questions about headsets with active noise cancelling. Many customers are familiar with the consumer brands out there that offer Active Noise Cancelling in headphones used for music and other media and are now asking us, “But what about for office headsets?” The pervasive noisy open office environment, as well as the continuing needs of mobile workers handling important calls on the go, provokes the question. Active noise cancelling technology (ANC) will reduce unwanted noise and eliminate distractions.
From the headset brands that we carry, there are several choices that, depending upon the connection type, may provide the ANC you need.
The Jabra Evolve 75 UC is our top pick for a wireless Bluetooth ANC headset. The large leatherette ear cushions are comfortable and perfect for all-day wear. The speakers rotate to lay flat in the hard-sided case (click here to see the case) that the headset comes in. The noise-cancelling microphone boom arm can be clipped to the headband when you’re not on calls – a magnet secures the boom arm until you’re ready to use it again. Integrated Busylights in the ear cups alert co-workers to your availability – at a glance. ANC is easy to turn on and off with the touch of a button on the left ear cup. The Listen-In feature allows you to keep ANC turned on – yet tuning into the conversation surrounding you – with a simple tap on the left ear cup. There are two certified versions of the Evolve 75: UC and Certified for Skype for Business. The included Link 370 dongle allows you to walk up to 100 feet away from the PC it’s connected to. Talk time is approximately 15 hours. There is an Evolve 75 UC version with the charging stand, which we recommend for those who primarily work at a desk. The stand is a great place to store and charge the headset when not in use. MSRP is $279.00 ($329.00 for the headset and stand).
The Plantronics Voyager 8200 UC is the newest ANC wireless headset, and has a contemporary boomless mic design: dual-paired omnidirectional mics with enhanced Digital Signal Processing. These technologies ensure your voice is picked up and background noise is not the focus of the conversation. Dual mode ANC lets you choose preferred noise-reduction level. Smart sensors allow you to answer calls by simply putting on the headset and automatically mute your calls or pause music by taking the headset off. It offers an almost-unbelievable 20 hours of talk time. A carrying pouch is included. The Voyager 8200 UC is available in two colors: Black and White and MSRP is $379.95.
Plantronics Voyager Focus UC is the first wireless headset offering ANC. The Focus UC is compatible with smartphones, tablets, smart watches, and PCs via Bluetooth. It offers up to 12 hours of talk time (10 with ANC on). This is another intelligent headset: Smart sensors answer calls by simply putting on the headset, mute by taking the headset off and pause/resume music. First-to-market Dynamic Mute Alert feature senses and alerts users when they are trying to talk when muted. The sleek noise-cancelling mic can be worn on either side of the head by rotating the boom arm. A carrying pouch is also included with this headset; MSRP is $279.95 or 299.95 for the version with the charging stand.
Sennheiser’s MB 660 UC has innovative NoiseGard hybrid adaptive ANC that constantly monitors your background environment for noise, thus adjusting the level of noise reduction in the headset seamlessly. Advanced own-voice detector provides optimal speech intelligibility while reducing background noise. SpeakFocus technology, along with the 3 digital microphones, enhances voice clarity in all sound environments. The listening experience can be personalized with the various sound effect modes: Club, Movie, Speech, or Director. The MB 660 UC comes in a hard-sided case for travel convenience. A certified Microsoft Skype for Business version is also available: MB 660 MS. MSRP is $449.95.
Wireless around-the-neck earbud wearing styles are the newest addition to the professional office headset market. The Jabra Evolve 75e has an integrated Busylight and magnetic earbuds that connect to pause your music, or end your call. The neckband is silicon rubber and is sweat and water resistant, however, make no mistake: this business headset is made for work. The three-microphone technology provides crystal-clear calls and creates a unique "talk-zone," making sure you’re heard, while nearby voices are filtered out. ANC is activated by pressing a button on the neckband; to "listen in" to your environment, simply press and hold the same button. The headset comes with a USB dongle, zippered hard-sided travel case, three eartip and three pairs of both EarGels and EarWings, and includes a desktop charging stand. MSRP is $259.00.
The Plantronics Voyager 6200 UC headset features Plantronics clear talk technology, four omnidirectional mics and enhanced
noise cancelling, optimizing your voice and minimizing background noise. ANC can be turned on and off with the flip of a switch. Connect to PC with the included BT600 dongle. Also included: a hard-sided, zippered travel case, desktop charging stand, and 3 sizes of eartips for maximum comfort and customization. The Voyager 6200 UC is offered in two colors: Black and Sand. MSRP is $299.95.
For both of these neckband earbud headsets, the neckband will vibrate when there is an incoming call, so you won't need to keep the earbuds in your ears at all times.
Plantronics Blackwire 725 All-day users of PC softphones will like this headset. This is a corded, all-in-one USB headset with large leatherette ear cushions that rest on the ear. It also features a leatherette padded headband for added comfort. The microphone is noise-cancelling and has a flexible boom arm that can be bent to personalize the fit. The in-line call controller has a built-in clothing clip, soft touch answer/end and mute buttons, a rocker-style button for volume, and on the side of the controller, the ANC on/off switch. Slide the switch toward ANC to activate. Smart sensor technology allows you to answer a call by putting the headset on your head. A zippered neoprene travel pouch protects the headset from damage – either while traveling, or even in the office environment.
Download Plantronics Hub software to gain call control across multiple softphones. A headset control panel allows for customizing settings, including call notification. MSRP for the Blackwire 725 is $179.99.
USB and 3.5mm Connection
Jabra Evolve 80 This corded headset is compatible with devices that have a 3.5mm port and PCs via USB. Oversized ear cup style cushions completely surround the ear and hug the user’s head. It is the heaviest of the 3 choices, weighing in at 11.43 ounces – almost ¾ of a pound. The bulkiness of the headset could prove to be a deal breaker for some users; however, customers who own this headset don’t mind the heft and comment on its incredible ability to block ambient noise. There is a comfort feature to the headset: the headband has a soft rubber cushion that allows it to lightly rest on the head.
Activate ANC at the bottom of the right ear cup. A nice feature of the Evolve 80 is the “Listen In” button: when you have ANC activated, but need to “listen in” to your environment, press the button in the middle of the right ear speaker, to temporarily disable the ANC. Press the button again to resume ANC. The rechargeable battery is charged when the Evolve 80 is connected via USB port.
Other features: a neoprene zippered pouch for travel (the ear cushions rotate to lay flat) and a noise-cancelling microphone that mutes automatically when the mic boom is docked in the headband. MSRP: $329.00.
Hi-fi stereo sound and wideband audio for listening to music and multimedia applications contribute to the luxury feel of all of these headsets.
ANC Headsets for Desk Phones
The very first (and so far, only) DECT wireless headset with Active Noise Canceling is the Plantronics Savi 8220. This headset connects to desk phones, PCs and mobile phones. Conference two of your three devices to collaborate with colleagues or connect up to four Savi 8200 Series headsets for training or call resolution. There are 2 versions available: Microsoft Skype for Business certified, and UC. MSRP is $459.95.
At this time, ANC technology is not available in QD (quick disconnect) headset versions. We have tested a solution here at Avcomm that has proven to be successful for our customers, and lets you use an ANC headset (Bluetooth or USB) with a desk phone!
We recommend the Plantronics MDA220 USB, an audio switcher for PCs and desk phones, along with a USB headset of your choice, to connect your ANC headset to a desk phone. Yes, that’s right: an ANC headset CAN be used with your desk phone! And it's important to note that any brand of headset can be used with the MDA220 USB.
Tune out of a distracting environment, and tune into your work, with these headsets from Plantronics. Active Noise Canceling technology has crossed over to the business professional world, due to demand from professionals who require a space to concentrate, as well as headsets with noise-canceling microphones for premium call quality. The Active Noise Canceling (ANC) helps block out distracting sounds, creating a “quiet zone” to enhance productivity, no matter the environment.
According to Plantronics, a study out of the University of California shows that it takes an employee 23 minutes to recover from a distraction and get back to the task at hand, and that a majority of employees get distracted at least once a day. With these real-world statistics in mind, Plantronics created a calculator that helps you get an idea of how much noise is affecting your company’s profitability. Check it out: ROI Calculator
Overview of Plantronics headsets with ANC:
• The newest addition
• Use with Desk Phones, PCs, and smartphones/tablets
• Noise-canceling mic with close conversation limiting • Up to 13 hours talk time
• Conference in 3 additional Savi headsets
• UC and Microsoft-certified versions
• MSRP: $459.95
• Foldable ear cushions for travel
• In-line Call Controls
• Smart Sensor Technology lets you answer the call by placing the headset on your head
• UC and Microsoft-certified versions
• MSRP: $179.99
Voyager Focus UC
• Bluetooth and USB (with included dongle)
• Comfort headband • UC and Microsoft-certified versions
• Smart mic boom: wear boom on either side and maintain right/left stereo performance and locations of volume/track buttons
• Oversized soft leatherette ear cushions
• Headset and Charging Stand available: UC or Microsoft
• MSRP: $299.95
Voyager 6200 UC
• Bluetooth and USB (with included dongle)
• Neckband vibrates to signal an incoming call.
• Ear buds
• Intuitive controls
• Choice of color: Black or Sand
• MSRP: $299.95
Voyager 8200 UC
• Bluetooth and USB (with included dongle)
• No microphone design features a 4-mic array for voice pick-up
• Large ear cushions completely surround the ear
• Choice of color: Black or White
• MSRP: $299.95
All of these headsets, with the exception of the Savi 8220, come with carrying cases to protect the headsets in and out of the office.
If you’re not sure which Plantronics ANC headset is right for you, give us a call at 1-866-998-9991, and our headset experts can help!
When today's workplace can be noisy and filled with distractions, device connectivity should be straightforward.
That's why the Blackwire 5200 series allows management of PC calls using USB or USB-C, or plug the 3.5 mm (this is found in the in-line call controller) into a smartphone or tablet. And the headsets are so comfortable, they can be worn all day. Similar to the USB port, the USB-C represents a new standard in the world of device compatibility and is becoming more prevalent in the latest PCs, smartphones and tablets.
In our testing of the Blackwire 5220 Duo, the feature that is immediately obvious and appreciated is the cushioned metal "sling" headband and large ear cushions comprised of ultra soft leatherette wrapped around memory foam. Yes, the very same memory foam found in mattresses, shoes, and pillows, is the secret ingredient of these ear cushions. Even those of us who wear glasses don't feel as though our ears are being "squeezed" into the side of our head. The headset is surprisingly lightweight, and comfortable enough to wear all day.
Most importantly, the headset has excellent sound - both inbound and outbound - with a flexible mic boom featuring noise-cancelling, so background noises aren't transmitted to your callers. Listening to music is an enjoyable experience with this headset, too.
Some Product Highlights:
•Ideal for all-day use, long conference calls and listening to multimedia
•Noise-cancelling microphone masks nearby talkers for maximum call privacy
•Variants include universal USB or USB-C
•Connectivity to smartphone and tablet via 3.5 mm
•In-line call controller with answer/end, volume up/down and mute
•Available in mono (Blackwire 5210) or hi-fi stereo with passive noise reduction (Blackwire 5220)
Sennheiser has lowered pricing on their single-connection wireless headsets, and it's time to take a closer look at this series.
The streamlined design of the Sennheiser D 10 wireless DECT headsets makes no compromises when it comes to exceptional sound. Its single connectivity to either a desk phone or softphone/PC makes it easy to "plug and play" ... simply roll out and manage — the perfect headset solution for all sizes of companies. D 10 puts the freedom of a wireless solution within reach of even more everyday users.
We recommend wireless headsets for businesses and contact centers alike, for several reasons.
The freedom that a wireless headset allows — such as leaving your desk to grab a file, consult a colleague, or pick up a product from a product table to provide customer support — can all be accomplished while helping customers during the phone call. Placing someone on hold for extended periods of time is no longer necessary!
Another benefit of using wireless headsets is the conferencing feature. Did you know that you can conference up to three additional wireless headsets to the same base unit, for a total of four users on the same call? Wow! No cords are necessary; the process is a simple docking on the main base unit during an active call, accept the additional headset(s) and boom! You're on the call. To end the conferencing feature, simply end the call and turn off all of the headsets.
The headset comes with two wearing styles: ear hook and over-the-head band. A neckband is also available, as an additional purchase. Please note, the click-on adapter from the HSA 20 accessory kit is needed for mounting the headset to the neckband.
D 10 comes in 3 variants:
D 10 PHONE connects to desk phones. An EHS cable or handset lifter can be added to the order, so that you can answer and end calls away from your desk. Which one you need depends upon your desk phone; contact us and we can help determine what you need for remote answer capabilities.
D 10 USB connects to a PC or laptop. Sennheiser software can be used to upgrade the headset firmware, which is available at no charge. The Software Updater can be found on Sennheiser web site; scroll to the Download End User version.
D 10 USB ML connects to a PC or laptop and is the Microsoft-certified headset for Skype for Business/Lync. It is fully compatible with the Microsoft platforms.
With this new lower pricing, wireless headsets are a cost-effective option! The D 10 series from Sennheiser has a lot to offer — at a great price. Contact us today!