While some professions require ongoing training for recertification and licensing, such as pharmacy technicians, medical professionals, and accountants, it is truly beneficial for all industries to consider staff training and development as part of their mission. Why? The benefits seem to outweigh the drawbacks, and lead to positive outcomes for both employer and employees.
Here are just a few of the benefits to providing ongoing training and development:
•Staff Retention. Employees see the investment that their organization makes when they provide training opportunities. The employees feel that they can contribute to the organization by attending the training and learning about the ideas presented to them. Hiring new staff, and training them, is a much bigger investment to an organization, compared with a day (or even a week) of sending current employees to a training opportunity.
•Increase skills and productivity. When employees know more, they do more. And, they do it better. For example, providing excellent customer care can get a boost from learning new ways to handle customers and situations. Computer and technical skills can be polished and enhanced with training in the newest technologies and processes available.
•Less supervision. Employees who are confident in their job duties can be trusted to handle those responsibilities independently. This frees supervisors to focus on other areas.
•Increase morale and motivation. Happy employees are successful employees. In a study by the University of Warwick in the United Kingdom, researchers found that happy employees are 12% more productive than those who are not. When employees see the investment a company makes in the employee's career, this makes them feel valued and appreciated.
•Break from day-to-day duties. Taking time away from the daily grind also gives employees the chance to look at situations at work with fresh eyes. Sometimes when sitting in the same spot day after day, year after year, it can be difficult to step back and see the big picture. A day or two away from the workplace can make a huge difference.
Staff development and training could include:
Attending training as an individual, or with a team
Training at the workplace for a few hours, or an entire day
One staff member trains another
An online course
These are just a few of the many training possibilities available. Is staff training and development a priority for your organization? Let us know on the Comments tab, above.
The ability to communicate well is an important life skill. Dictionary.com defines communication this way: to give or interchange thoughts, feelings, information, or the like, by writing, speaking, etc. In a workplace, there are a variety of methods to communicate, and knowing when to use them increases chances for career success.
Meetings. The best use of time should be considered when scheduling a meeting. A clear agenda should be sent to all attendees before the meeting so that everyone is prepared and ready to discuss the topics. This will also keep the meeting on task and keep the meeting length reasonable. Meetings lasting longer than necessary, with no clear agenda or goals, are quite simply a waste of time for all.
Emails. The tone of the wording should be carefully proofread so that the message intent is there, without causing unnecessary drama or strife. Remember that emails are forever accessible; can be forwarded to others; and can be misconstrued, so plain language is the best practice for effective emails.
Training. This is a critical piece of communication in every organization: when something new is introduced, training is essential for complete understanding and employee buy-in. It can be time-consuming; but not necessarily so. Train what you need to train for, and then move on, knowing that you can always go back and revisit if needed. Provide support channels until everyone is confident in the change.
Videoconferencing. We use Vidyo to work with co-workers outside of our building. There are many options for unified office communications solutions, such as Microsoft Skype for Business, Cisco Jabber and many more. We have found that Vidyo is an effective way to speak "face to face," share information and ideas in a natural conversation, as well as share computer screens to further the conversation.
One on One. Sometimes it makes sense to simply visit the person you need to speak with. This is especially important when sensitive topics are discussed, or bad news is shared. Body language plays a huge role in communicating, and it's best when these "bigger" conversations happen, that they take place face to face.
Do you have any suggestions on how to communicate well in the workplace? Share your ideas above on the Comments tab.
Wireless headsets by Sennheiser offer iconic design, all-day comfort and legendary Sennheiser sound. They allow you to move around freely and stay connected so that you can keep working - wherever you are. And you can count on clear sound even in the busiest work environment, both in and out of the office. The 2-year warranty from Sennheiser is twice as long as competitor warranties on wireless headsets, giving you peace of mind.
You have options with Sennheiser wireless headsets. A few of the choices: mono or duo ear; noise-cancelling or ultra noise-cancelling microphones; a variety of wearing styles (over the head, behind the neck and over the ear); and various connection methods. If you're not sure exactly what you need, we're here to help! A few simple questions will narrow the choices and you will be using your wireless headset in no time flat!
Connect to: Desk Phone and USB
There are three great choices in this business office category: SD Pro 1, SD Pro 2, and SD Office.
SD Pro 1 headsets are single-ear. Both UC and Microsoft versions are available. Switch between desk phone and PC with a simple touch on the base station. The extended wireless range allows for conversation in a radius up to 180 feet, and within line of sight, up to 590 feet away from the base.
SD Pro 2 UC and ML headsets are duo ears. The supple leatherette ear cushions and adjustable headband give this headset a premium fit and feel, and the flexible mic boom with ultra noise-cancelling can be adjusted for best proximity to the mouth for excellent sound quality.
SD Office has a FlexFit wearing style system with 3 wearing choices: headband, and earhook; a neckband is available for additional purchase. The fixed mic boom is noise-cancelling and filters out background noise. Both UC and Microsoft versions are available.
All of the SD models let you answer and end calls, mute, and adjust the volume directly on these headsets. The headsets offer up to 8 hours talk time in wideband sound mode and 12 hours in narrowband mode. Proprietary technology includes HD Voice Clarity for natural wideband sound, and ActiveGard, hearing protection against acoustic shock. The headsets are interchangeable on the same base, to conference up to 4 headsets to the same base station! The video below provides a quick overview to the SD series.
MB Pro 1 and MB Pro 2 offer the stability of a headband, and a single Bluetooth connection to smartphones and tablets. A comfortable headband and soft leatherette ear cushions have a professional polish, and accomplish all the same tasks as the Presence - just with a different look. The office worker who makes most of their calls on their smartphones may appreciate the MB Pro 1 and MB Pro 2.
The MB (Mobile Business) Pro series is the first to offer Room Experience technology, which reduces listener fatigue by giving all-day headset users the impression they are having a conversation with a person in the same room. This realistic sound provides a more natural and comfortable listening experience with less stress in noisy environments.
Connect to: Smartphone, Tablet and PC
For those who need the Bluetooth connection and a USB connection to PC, there are plenty of choices in this category. The MB Pro 1 UC and MB Pro 2 UC versions are a traditional headband style (also available for Microsoft: MB Pro 1 UC ML and MB Pro 2 UC ML); if you prefer the smaller profile of the Presence, there are 2 options: the UC and ML (certified for Microsoft Skype for Business).
To focus on work, and not on distracting background noises, the MB 660 UC and MB 660 MS have large ear cups with Active Noise Cancelling. While there is no microphone boom, the MB 660s offer triple digital mics with Advanced Own Voice Detecting, WindSafe and Speak Focus technology for clear conversation.
Connect to: PC
Out of the box, the D 10 headsets come with over-the-head and ear hook wearing styles; a behind-the-neck band is available as an additional purchase. These headsets feature a built-in ringer with a choice of three ringtones and adjustable ring volume. Noise-cancelling microphones and fast recharging: up to 50% of the battery in 20 minutes, also make these headsets a good choice for a single connection headset. Options are D 10 USB and D 10 USB ML, which is certified for Microsoft Skype for Business.
Connect to: Desk Phone
The D 10 Phone headset offers the same features as its USB variants, listed above, and connects to desk phones only.
While this may seem overwhelming, with a few basic questions, we are able to narrow down the best Sennheiser wireless headset for the environment and user profile. Give us a call and we can assist you in your decision-making!
Check out this snapshot overview of Sennheiser wireless products, below:
The blog is a great way to share information about us, our products, and other notable topics of interest to business professionals. In that same vein,
the YouTube channel is simply another avenue to share our content. Wouldn't you rather watch a video about a product, than read about it? In fact, research supports that four times as many customers prefer to watch a video! (Animoto, 2015) And, since YouTube has more than 1 billion users worldwide, the time seemed right for us to jump in.
So, what can you expect to see on our channel? First of all, you're going to get product reviews. Honest reviews of products and how they work is one of the main types of videos you'll find on the Avcomm Solutions Channel. We are fortunate to offer high quality headsets, speakerphones, USB videocameras and Busylights. We work directly with our manufacturers to bring in product samples that let us test out products in an office environment - much like yours.
Next, you'll see demos. According to research, 4 out of 5 consumers believe that demo videos are helpful. The support questions that we typically assist with involve the initial set-up of headsets, what cord is needed to connect a headset to a phone, and which headset is right for a work environment/connection type/wearing preference.
Everyone loves a good unboxing video, and you'll see some of those here too. We get our hands on the latest products, and it's always fun to be the first to open the box - almost like it's Christmas! We will share this excitement with you!
The ever popular How-To format will be featured as well. Here are some of our plans: how to change batteries in wireless headsets; how to connect a new headset to your phone; how to pair a Bluetooth headset to a smartphone or tablet; how to adjust the volume on a wireless headset; and much more.
Product comparisons give our viewers the tools they need to help choose the best products. When faced with two similar headsets, which features make the most sense for you and your work environment? What differentiates the products?
Q & A's will enable us to answer some of the most-asked questions that we receive. Many of our questions are repeated by a variety of customers ... leading us to believe this will be a great format for YouTube videos.
What would you like to see on our new YouTube channel? Please leave a Comment by clicking on the "Comments" tab, above. Head over to our YouTube channel before you leave, and be sure to "Subscribe" to the channel by clicking on the red Subscribe button. Thank you!
We are fortunate to be in the direct path of the Total Solar Eclipse next Monday, and our solar viewing safety glasses are ready! For approximately 2 minutes and 32 seconds here in Aurora, NE, the sun will be completely blocked by the moon. The last time a total solar eclipse happened was in 1979! In order to celebrate and view the event, we are closing the office from 12:30 pm-1:30 pm Central Time on the 21st.
Millions of people are expected to travel to the path of totality; however, if you are not fortunate enough to be in the path of this Total Solar Eclipse or cannot travel, don’t despair. NASA will be livestreaming the event on their web site, here: Nasa Live Stream Solar Eclipse. Another site to view the eclipse is the Exploratorium at Pier 15 website: Solar Eclipse 2017. And, a variety of Solar Eclipse apps are available in both the App Store (Apple) and Google Play (Android).
Follow along on Twitter with the hashtag #Eclipse2017
During the Great American Eclipse (so named because it can only be seen in the United States), those not on the path of Total Eclipse will experience a Partial Eclipse.
We apologize for any delay you may experience should you try to reach us during the hour we are closed, and appreciate your understanding as we experience a once-in-a-lifetime opportunity! Please leave us a message and we will get back to you as quickly as possible.