Sennheiser office and contact center headsets are high quality products with premium sound, and the new SDW 5000 DECT wireless series is no exception. Sennheiser positions the SDW series as future-proof devices with flexibility for modern office professionals in modern work environments.
Density and advanced security are the hallmarks of the series; a high density wide band mode assures excellent sound is possible in high density environments and the protected pairing, 128-bit authentication and DECT security certification keep conversations confidential.
Choose between the SDW 5015 for desk phone and computer or the SDW 5016 for desk phone, computer, and smartphone/tablet.
Remarkable noise-canceling mic: In our testing of the SDW 5016 (MSRP: $409.00), we were amazed at the exceptional noise canceling in the microphone. We walked through our noisy warehouse with the normal background sounds of people speaking and a cart being pushed and loaded with products among the shelves, and the noise was not transmitted to the person on the other end of the call. This is because of the headset's two-mic design and cutting edge voice-detection technology. If you work in a noisy office, this is the perfect headset.
Warranty: Sennheiser wireless headsets are covered by a 2-year warranty, double the industry standard.
Videos: Sennheiser has produced a series of short YouTube videos that cover everything from how to assemble and wear the 3 included wearing styles* (headband, neck band, and ear hook), to how to handle, conference, and transfer calls. Another video highlights the different devices (USB and Bluetooth headsets and speakerphones) that can be connected to the SDW 5000 base. These videos are invaluable resources for SDW 5000 series headset wearers, who should bookmark the page for easy access: SDW 5000 Series Playlist.
Free software for headset updates: HeadSetup Pro is the must-have companion software for all of your Sennheiser devices. The FREE software download is compatible with Windows operating systems. Download the software now: HeadSetup Pro.
Sennheiser included a built-in triangular busy light on the mic boom that turns Red when busy; Purple when streaming music; and Blue when the headset is docked on the base. New to the Sennheiser product line is a Busylight designed for the SDW series. Connect it to the Busylight port (marked in blue) at the back of any of the SDW base units, and your presence is immediately indentified as Red (Busy), Green (Available), or Yellow (Away). It can be attached to a computer monitor, or placed on a desk. It is UC and Skype for Business certified.
Ready to learn more about Sennheiser SDW 5000 headsets? Give us a call at 1-866-998-9991 and talk to one of our headset experts today!
*SDW 5015 comes with the ear hook and headband only; the neck band is an optional, additional purchase.
Do you work in an office where noise levels are similar to those in a crowded football stadium? From colleagues' reality TV discussions to personal phone calls and work-related chatter, noise is all too common in the pervasive open office plan. The open office was designed for collaboration, breaking down walls that could be barriers to information sharing. The unforseen consequences of this office design: a lack of privacy in a noisy, distracting environment.
Did you know that each distraction takes 23 minutes to recover from? This translates into thousands of lost hours each year at organizations, at a significant and costly impact.
In a new study commissioned by Plantronics, Oxford Economics found that 63 percent of employees say they lack quiet space for focused work, which has a negative effect on their productivity, satisfaction and well-being.
•Only 1 percent of employees say they can block out distractions in the office, without taking extra steps. This is a dramatic decline since this study was last done, in 2015; at that time, 20 percent of employees reported that they could block out distractions.
•96 percent of executives see employee productivity as critical to their financial performance, yet just 40 percent understand the link between noise, distraction and productivity.
•A mere 6 percent of executives report having equipped their office with noise mitigating features.
•Employees in the noisiest office environments are more likely to say they may leave their job in the next six months.
The open office plan is so pervasive that epidemic noise levels have now been reached worldwide, but is anyone paying attention? Executives, this is your wake-up call! It's time to fix the problem.
Contact us to learn how to navigate in noisy office environments (Here's a hint: headsets!).
Cybercrime and the theft of personal data is on the rise, and Jabra has risen to the challenge and built its newest DECT wireless headsets, the Engage series, with the wireless connection secured using 256-bit AES encryption, giving a line of defense that goes beyond that of DECT Security Level C.
Now you may be saying: "WAIT! WHOA! HOLD UP! Wireless headsets can cause a potential security breach?" The average person would not be able to "hack" into any wireless calls without having a pretty specific skill set; however, identity theft is a real concern for businesses handling personal data and sensitive conversations. Customers put their trust in the companies they choose to do business with, and the company must protect its customers with a proactive security culture.
The Jabra Engage has increased security of the wireless connection between the wireless headset and its base unit, and the rock-solid security is provided in 3 steps, which improve the protection of calls to a category-leading level.
Step 1: Pairing. This first step is a physical bonding of the base unit and headset. Jabra has patented "physical assisted pairing" to increase security. The Jabra assisted pairing method occurs only when the headset is docked in the base unit, and a secret link-key is then formed when the two pair. Wireless connection is secured with patented pairing; authentication between headset and base is established with 128-bit level technology compared to the category-standard 64-bit.
Step 2: Authentication. At the start of a call, encryption is used to set up secure authentication between the Engage headset and its base. A link is established using a secret key-link formed in the pairing (without this, the headset and base unit will not work together). This means that a "non-paired" headset cannot be used with the base unit. The authentication link is also protected by encryption. The better the encryption level, the more secure the established link.
Step 3: Encryption. During calls, the audio signal between base unit and headset transports data, which is secured via encryption. The higher encryption level, the better the protection of data. With Jabra Engage, the encryption link is renewed every minute to make decryption more difficult.
Security algorithms are listed in FIPS 140-2 standards required by the U.S. military and government, and recommended by the National Institute of Standards and Technology for financial institutions who demand the highest degree of security.
In addition, the Engage series enables 3 times as many people to work wirelessly in the same space, which is why Jabra says it was engineered as the world's most powerful professional wireless headset.
To learn more about the Jabra Engage series, contact our team of headset experts today: 1-866-998-9991.
When today's workplace can be noisy and filled with distractions, device connectivity should be straightforward.
That's why the Blackwire 5200 series allows management of PC calls using USB or USB-C, or plug the 3.5 mm (this is found in the in-line call controller) into a smartphone or tablet. And the headsets are so comfortable, they can be worn all day. Similar to the USB port, the USB-C represents a new standard in the world of device compatibility and is becoming more prevalent in the latest PCs, smartphones and tablets.
In our testing of the Blackwire 5220 Duo, the feature that is immediately obvious and appreciated is the cushioned metal "sling" headband and large ear cushions comprised of ultra soft leatherette wrapped around memory foam. Yes, the very same memory foam found in mattresses, shoes, and pillows, is the secret ingredient of these ear cushions. Even those of us who wear glasses don't feel as though our ears are being "squeezed" into the side of our head. The headset is surprisingly lightweight, and comfortable enough to wear all day.
Most importantly, the headset has excellent sound - both inbound and outbound - with a flexible mic boom featuring noise-cancelling, so background noises aren't transmitted to your callers. Listening to music is an enjoyable experience with this headset, too.
Some Product Highlights:
•Ideal for all-day use, long conference calls and listening to multimedia
•Noise-cancelling microphone masks nearby talkers for maximum call privacy
•Variants include universal USB or USB-C
•Connectivity to smartphone and tablet via 3.5 mm
•In-line call controller with answer/end, volume up/down and mute
•Available in mono (Blackwire 5210) or hi-fi stereo with passive noise reduction (Blackwire 5220)
If you watched the recent NBA Draft Lottery, the event had a decidedly Vegas feel. With each of the
bottom 14 teams in the league assigned chances based upon reverse order of this year’s record,
excitement was created by watching the ping pong balls spin in the lottery machine – and, knowing the
odds of the #1 pick for each team, the audience was clearly invested in the process.
This, says Darrin Briggs, President and CEO of Snowfly Incentives, is gamification in action. Gamification
has become a common tool in today’s workplace to increase employee productivity, engagement, and
When you think about it, the principles of gamification are all around us, such as at the grocery store,
fitness apps, and Facebook. Briggs defines gamification as “Taking activities in life or in business and
adding gaming aspects to an otherwise somewhat mundane activity.” Gamification does not mean
playing video games necessarily; but it does involve reinforcing behaviors that will then have a positive
outcome for the business and individual.
By creating small, incremental positive behaviors, a cultural shift occurs that moves everyone in the right
direction. When these behaviors are tied to business goals, the program is meaningful to staff members.
While gamification has taken a foothold in the business world, not all programs are created equally.
Briggs estimates that 80 percent of companies administer gamification manually, while 20 percent use
some sort of automated program.
Snowfly Incentives is one of these automated programs, offering an employee recognition and incentive
system that uses principles of psychology and behavior modification. The business was created in 1999
by Dr. Brooks Mitchell, a behavioral psychologist, who specializes in workplace environments. Computer
analysis, and now AI (Artificial Intelligence), utilized by Snowfly quickly determines what’s working, so
that changes can be made on the fly for the most effective program tailored to each company.
This is a culture shift in the workplace. As Briggs says “it’s not a manager’s job to motivate people.
What you have to do is create an environment where people feel valued and are motivated by whatever
motivates them.” Snowfly knows that employees are motivated by different things: for some, it’s
money; others prefer time off, the chance to wear jeans at work, a close-up parking spot … the list goes
“Our job is to create an environment to motivate people naturally,” says Briggs. “This does not mean
you’re playing video games all day. It’s an aspect of taking something that has to do with gaming, but
put it into an environment where you don’t see it.”
The Snowfly system has an interface that users log into, with a dashboard displaying their performance
of different metrics, leaderboards, and standards. Employees can then “level up” (i.e. work their way up)
to earn greater rewards. And Snowfly’s real-time incentives provide immediate rewards – there’s no
waiting until the end of the week, month, or quarter to be awarded. Briggs says “If you want to change a
behavior, you have to reinforce that behavior as quickly as possible after it was performed.” This goes
back to Psychology, and the research of B.F. Skinner and Pavlov.
Another thing that makes Snowfly probably the most unique to the gamification market: by employing
Vegas-style principles such as slot-machine style games, an aspect of luck (or chance) increases the
effectiveness of the program and the long-term engagement by employees. For various goals met,
employees are rewarded with tokens for game play, which then brings possibly larger rewards. The
anticipation of the potential reward is part of the fun, and creates buy-in from employees. For
employers, the costs are fairly minimal; however, the perceived value, says Briggs, is as much as 40
percent higher than the actual cost.
Gamification creates an environment where both employees and employers find mutual success; a well-placed and administered program is a win-win for all. For more information about Snowfly Incentives,
and what they can offer your organization, contact Darrin Briggs at email@example.com or 1-877-766-9359. Check out their web site, here: Snowfly Incentives.