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Hearing Aid Wearers Have Headset Options

2/9/2017 - 0 Comments
 
The brands that we sell provide professional-grade, high quality headsets for every user and situation. For those tasked with purchasing headsets for hearing aid users, we have put together a list of options by manufacturer. Please note that the headsets listed below end in quick disconnect and require a bottom cable as well. We recommend the purchase of an amplifier, rather than a QD cord, to boost the headset's performance.

Sennheiser

New to the scene is the SC 660 TC, the latest addition to Sennheiser’s high quality Century wired headset series. The SC 660 TC is compatible with all standard, telecoil-equipped hearing aids.

With Sennheiser Voice Clarity wideband sound and its ultra noise cancelling microphone, the SC 660 TC delivers a superior and natural voice experience that makes conversations crisp and crystal clear – optimizing speech intelligibility even in noisy contact center and office environments. In addition to the speaker, SC 660 TC is equipped with a hearing aid-compatible telecoil transmitter on both sides of the headset, resulting in a richer sound experience and offering the user the greater flexibility of a double-sided solution. The transmitters send a magnetic field that can be picked up directly by the hearing aid, making it easy for users to focus on a conversation. The headset features Sennheiser ActiveGard technology that protects users from acoustic shock and sudden sound bursts. MSRP is $349.95.

The Sennheiser UI 770 amplifier is the companion piece that we recommend. The Sennheiser UI 770 allows you to switch between the headset, handset and PC, adjust the volume of the headset speaker and mute the headset microphone. Its automatic power save function provides outstanding battery lifetime of up to 1 year. A "C" battery is included in the box. MSRP is $120.00.


Jabra

The GN2125 Telecoil headset is the solution for hearing aid users, who gain the benefits and increased work efficiencies associated with headsets.

Especially designed for people who use hearing aids, the Jabra GN2125 Telecoil is equipped with a hearing aid-compatible telecoil that is fitted to the plain side of the earpiece. The telecoil cancels out surrounding background sound while heightening the sound quality from the telephone. This gives hearing aid users clearer, crisper phone conversation that is free from interference from background noise. It features a noise-cancelling microphone to eliminate ambient noise. MSRP is $225.00.

The Jabra Link 860 amplifier features Digital Signal Processing, which sets the input signal to a certain level and makes sure the audio is not too loud. If the input signal is too high (the volume of the telephone is too loud), distortion may result. To resolve this issue, lower the volume of the phone to a medium level, and then use the Link 850/860 to raise the volume. MSRP is $135.00.

Plantronics

SupraPlus 251H and 261H are Telecoil hearing-aid compatible headsets. The SupraPlus series is a staple in the contact center world, and features a comfortable, adjustable headband for all-day wearing. These headsets have voice tube microphones. MSRP is $120.00 and $148.00 for mono and duo, respectively.

The Plantronics Vista M22 amplifier works with the headset to provide the best possible sound. The amplifier has loud noise protection, advanced echo management, and background noise reduction. Two AA batteries are included. MSRP is $120.00.

If you're not quite sure what you need, reach out to us at 1.866.998.9991 for help. We're here to help you choose the best headset for your unique environment!

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Office Etiquette You Need to Know

1/30/2017 - 0 Comments
 
A new job can be fraught with anxiety as each office has new people, new expectations and a chance to make a great first impression that stays with you throughout your tenure at the organization. And we're not even referring to the actual job tasks, which can bring more anxiety as you work to meet the expectations laid out before you. No pressure, right?!

A professional office or contact center environment can be one of the best places to work, if you play the game. And, while each environment varies, there are some tried and true etiquette rules that you must remember. Here's what made our short list:

    1. Cutting fingernails at your desk is a definite no.
    2. Loud conversations on the phone or with co-workers is distracting to others not a part of the conversations. If you often find yourself unable to tune out those ambient noises, you might want to invest in a good headset with active noise cancellation. Read our blog post with recommendations for some great ANC headset options.
    3. Sharing too much personal information may cause your co-workers to feel uncomfortable. Save those discussions for after hours.
    4. Pay attention to the office dress code. Do not "out dress" your manager; if he is not wearing a 3-piece business suit, then you should not, either. Follow his lead. By the same token, do not "underdress;" meaning, no yoga pants, sweatpants, or pajama pants.
    5. Kindness rules the day. Your co-workers are going to make mistakes, and so are you! Compassion saves relationships. You should never raise your voice, or yell and scream at someone.
    6. Deliver what you promise.
    7. Remember the Golden Rule: Treat others as you would like to be treated.


This staff training video from DFW adds some great tips and is a quick, 3-minute reminder. Check it out!

Office Etiquette - Staff Training Film - October 2014 from Natalie Blass on Vimeo.



What would you add to this list of office etiquette tips? Reply on the Comments tab, above.

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Learn This Skill for Career Success

1/23/2017 - 0 Comments
 
What's the #1 skill that will raise your value by 50%, according to Warren Buffett? A recent Inc. post states the Buffett believes being a good public speaker brings dividends that, with an investment of time and effort, will pay off in the long run. He's in good company: a survey by Prezi revealed that 70% surveyed agree that public speaking and presentation skills are critical for career success, according to Forbes.

So what does that mean for the average worker? It's time to brush up on, or learn, the important art of public speaking. Speaking in front of other people can cause some to break out in a cold sweat — and they would prefer unpleasant medical procedures to subjecting themselves to the eyes of a judgmental audience.

If you weren't fortunate enough to participate in Speech and Debate at your high school, Toastmasters International is a nonprofit organization with a mission in communication and leadership development. With almost 16,000 clubs worldwide to choose from, find one close to home and join others who want to improve themselves and their speaking skills. Practice makes perfect, and with continuous chances to give speeches, the Toastmasters provide plenty of hands-on experience and feedback. Groups typically meet on a weekly basis.

If you just don't have the time to attend weekly meetings, a quick search of the Internet brings up books, YouTube videos and much more with tips and tricks for public presentations. If you need inspiration on how to write a speech, American Rhetoric Top 100 Speeches of All Time features some of the most well known speeches of the past century by former presidents, civil rights leaders and more.

A few public speaking no-no's:

    1. Stiff and unnatural body language
    2. Reading the speech, or the PowerPoint slides, verbatim. There's nothing more boring than the speaker reading the entire presentation word for word.
    3. Not making eye contact with audience members.
    4. Memorizing the speech so that it feels rehearsed.
    5. Low energy. Speaking in a monotone voice, standing (or worse, sitting!) in a single spot, and no facial expressions will send your audience to sleep!
In other words, be relatable, speak clearly and loudly, and look at your audience, picking up on their nonverbal cues to adjust your talk as needed. Most experts agree that the most important trait for successful public speaking is to be authentic. Confidence will take you far in the public speaking game: Never let 'em see you sweat!

We wish you much luck and success as you take the fast track to career success by learning one very important skill: Public Speaking!

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Plantronics Discontinues Entera Series

1/19/2017 - 0 Comments
 
Plantronics has announced that the Entera series will no longer be manufactured, and is only available while supplies last. The Entera series has been a standard in USB headsets for offices and contact centers for years.

Recommended Replacement: EncorePro USB Series

The recommended replacement is the new EncorePro USB series. The updated technology, body style and call controller with rocker-style buttons are easy to use and comfortable, too.

The laser-welded construction improves long term reliability. Aircraft-grade aluminum makes the headsets strong, yet lightweight - perfect for all-day use.


The headband has 6 degrees of adjustment and a re-designed super soft foam ear cushion that covers the ear. Premium leatherette ear cushions are available as an optional accessory.

The EncorePro is the benchmark in headset design, winning an iF Design Award in 2015. The single piece, unibody style microphone boom with tactile and visual positioning is virtually break-free. The aircraft grade structural aluminum joints provide another point of strength.

Discontinued Replacement
Mono Entera USB UC EncorePro 515 USB
Mono Entera USB for Microsoft Lync N/A
Duo Entera USB UC EncorePro 525 USB
Duo Entera USB for Microsoft Lync N/A

Contact our Customer Care Team to discuss which headset is right for you! 1-866-998-9991

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Sennheiser TeamConnect Wireless Provides Professional Audio for Conferencing

1/12/2017 - 0 Comments
 
Sennheiser TeamConnect Wireless is a trailblazer in the wireless conferencing space: a unique, professional solution for those wanting maximum flexibility for their sound environments. Ideal for rooms that hold up to 24 people, the four wireless satellite microphones can be placed throughout a room for best coverage, no matter the table configuration. Due to its superior acoustic ability, there is high speech intelligibility for the best sounding audio and video conferences.

Connect this system via Bluetooth, USB and 3.5mm jack out of the box; to connect to desk phone, two additional cables must be purchased. It takes less than a minute to connect the master satellite to the smart phone, tablet or PC, with no technical expertise necessary. To connect wirelessly to a PC, a Bluetooth dongle is required for connection. Eight hours talk time is standard; full charge time can take up to 10 hours.

The Sennheiser TeamConnect Wireless is offered in two different styles:

Case Set


The case set charges the satellites in a durable hard-sided portable travel case. Easy to move between buildings, as well as rooms within an organization, this variant is a great option for maximum flexibility.






Tray Set


For dedicated meeting spaces, the stylish tray set adorns the table and the satellites return to the tray for charging after each meeting.

To learn more about the one-of-a-kind TeamConnect Wireless system, contact us today!

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