Do headband-style headsets give you headaches? Or, do you prefer an on-ear or over-the-ear headset? We are fortunate to partner with brands that offer a multitude of wearing styles sure to meet the unique preferences of many.
Some of our customers like the over the ear wearing style which can be worn on either ear, and have cushions or ear gels that keep the headset secure to the ear. Customers like the versatility and lightweight design, as well as the ease of use. Connection styles vary, either corded or wireless, for truly the most optimized experience for each user.
Here are some choices for corded headsets:
Plantronics StarSet H31 CD has a small ear tip that is placed directly into the ear canal, and the headset rests lightly behind the ear. The voice tube microphone will be sufficient for those working in a closed-door space by themselves; any background noise will be clearly conveyed to the person on the other end of the line. The headset is shipped with 6 different sized pliable ear tips.
Plantronics EncorePro 530 headset has an ear hook that can be bent to conform to the ear, and can be worn on either the right or left side. The foam ear cushion rests lightly, and securely, on the ear. Or, if you prefer to have several wearing styles for the same headset, the EncorePro 540 is a 3-in-1 headset that comes with these wearing styles: ear hook, neckband and headband. It is extremely easy to switch wearing styles, thanks to the design of the snap-on clip.
A colleague who uses this headset at her desk has had a positive experience with the SDW 5016, with the headset instantly connecting to the device when needed. A note of caution: she reports that because she has "tiny ear holes" she does not experience a snug fit in her ear (even with the smallest ear tip that is included in the box).
Poly Savi 8240 UC is a great convertible option if you'd like a wireless headset that has a single connection to a computer. The ear hook wearing style has an ear tip and optional ear loop to secure it to your ear. A headband and neck band are included in the box, too. To further customize the headset, the included Fit Kit card has 4 gel ear tips in varying sizes; 3 different sizes of ear loops; and a fabric piece to slip onto the ear loop for comfort. On a full charge, you get up to seven hours of talk time. If you need extended talk time, the Savi 8245 UC includes an extra battery for unlimited talk time. The Savi 8245 UC comes with 2 batteries; the second battery is always charging in the headset base.
We have many other options that may suit your style better; call our Headset Experts at 1-866-998-9991 or Chat us now for personalized recommendations.
The Speak family of speakerphones from Jabra is a range of easy to use conference call speakerphones with superior audio, for the most efficient and productive meetings wherever you are, whatever your needs. Improve personal and group collaboration among your team, no matter their location.
For 1-4 people in the same room, the size of the Speak 410s and Speak 510s are perfect for instant conferencing and videoconferencing on a smaller scale. The personal – yet professional – speakerphones are portable and lightweight, and turn any room into a conference room to facilitate collaboration the simple way. The slim profile and included zippered neoprene travel pouch allow for easy and protected travel.
All of the Speak series devices have user-friendly features such as the LED soft buttons at the top of the speakerphone, which allow you to answer, end, and mute calls at the tap of a button. You can also turn the speaker on and off; adjust the volume with the Volume + and Volume - buttons, and check the Battery Level. Tap the Battery Level button and all of the LEDs light up to show the charge level. Omni-directional microphones make this an ideal collaboration solution and with up to 15 hours battery life, for optimal performance.
The Speak series is optimized for Unified Communications with straightforward USB and/or Bluetooth connectivity for immediate conference call set up using your PC or smartphone/tablet. Skype for Business certified versions are available, too.
The Jabra Speak 410 is the most basic of the family and connects via USB only; the connection cord wraps around the device and is secured there. The connection cord cannot be removed, so you will always have it when you need it. To make the conference call private, the Speak 410 has a 3.5mm headset port to plug your Jabra headset into. MSRP for the Speak 410 is $129.00.
The Jabra Speak 510 offers USB and Bluetooth connectivity options. Connect to your PC, smartphone, tablet, or Bluetooth headset. When you're not on a call, you can use the device as a music speaker. MSRP is $149.00.
The Jabra Speak 510+ offers USB and Bluetooth connectivity with extensive wireless range for more flexibility to collaborate with your contacts however you choose. The USB dongle to the laptop means you can benefit from up to approximately 325 feet of wireless range to move the conference call to the best place. This device also has the 3.5mm jack port to connect your headset; turn a public conference room discussion into a private smartphone call in seconds.
The included Jabra Link 370 BT USB dongle provides added wireless flexibility, for example:
When a public meeting space needs to become private and you need to move the device into a private room.
If the current conference space becomes too noisy and you need a ‘closed door’ for enhanced focus and collaboration. MSRP is $179.00.
The Jabra Speak 710 brings a new feature to the Speak family: it can be paired with another Jabra Speak 710 wirelessly — within seconds. Two Speak 710s linked together will easily cover a meeting room of 12 people and lets you enjoy even more powerful, stereo music.
In addition, the Speak 710 brings new features to the Speak series. This includes a folding stand that is stored in the back of the unit, a storage spot for the included Link 370 dongle, and a one-touch Smart Button that makes interacting with a digital assistant (such as MS Cortana, Siri and Google Now) a breeze. MSRP for the Speak 710 is $314 and the Speak 710 is available in both UC and Microsoft certified versions.
The Jabra Speak 750 offers full duplex audio which transmits both sides of the conversation at the same time, allowing your conversations to flow just as they do in person. The Speak 750 has the same buttons and functions as the Speak 710. New to the Speak 750: the Certified for Microsoft Teams certified variant has a dedicated Teams button and a supporting LED light located next it. The Microsoft Teams button lights up purple, and the supporting LED light flashes white for notifications. Tap the Microsoft Teams button to join meetings and see when you have an upcoming call, missed calls and voicemails.
MSRP is $329.
The Jabra Speak 810 is a premium grade speakerphone that connects via USB and Bluetooth (NFC/MFI) and 3.5mm jack cable for smartphone or tablet connection. The broadest range of connectivity in the Jabra Speak Series, the Speak 810 is ideal for hassle free, simple conference call set-up in seconds, for collaboration with up to 15 attendees in the same meeting room for perfect sound.
Using ZoomTalk microphones for excellent audio quality, the mics uniquely detect the human voice and not the ambient room noises (such as people eating or keyboard tapping) making the Jabra Speak 810 the ideal choice for those empathetic to those working remotely and dialing in to the call. ZoomTalk makes it easy to hear, and easy to be heard, no matter where you are located.
With a USB charge out port for charging your tablet or smartphone the Jabra Speak 810 offers you the full flexibility to connect however you want to without the worry of battery life. A/C powered yet lightweight, the Jabra Speak 810 is portable from room to room as required. However the Kensington lock secure port means you can keep it securely locked to replace more traditional dial pad and fixed meeting room collaboration solutions.
With the variety of choices available, the Speak series from Jabra is truly a professional and flexible solution for your conferencing and video conferencing needs. Contact us to learn more about the Speak family today!
Within the past year, we have noticed the increased frequency of questions about headsets with active noise cancelling. Many customers are familiar with the consumer brands out there that offer Active Noise Cancelling in headphones used for music and other media and are now asking us, “But what about for office headsets?” The pervasive noisy open office environment, as well as the continuing needs of mobile workers handling important calls on the go, provokes the question. Active noise cancelling technology (ANC) will reduce unwanted noise and eliminate distractions.
From the headset brands that we carry, there are several choices that, depending upon the connection type, may provide the ANC you need.
The Jabra Evolve 75 UC is our top pick for a wireless Bluetooth ANC headset. The large leatherette ear cushions are comfortable and perfect for all-day wear. The speakers rotate to lay flat in the hard-sided case (click here to see the case) that the headset comes in. The noise-cancelling microphone boom arm can be clipped to the headband when you’re not on calls – a magnet secures the boom arm until you’re ready to use it again. Integrated Busylights in the ear cups alert co-workers to your availability – at a glance. ANC is easy to turn on and off with the touch of a button on the left ear cup. The Listen-In feature allows you to keep ANC turned on – yet tuning into the conversation surrounding you – with a simple tap on the left ear cup. There are two certified versions of the Evolve 75: UC and Certified for Skype for Business. The included Link 370 dongle allows you to walk up to 100 feet away from the PC it’s connected to. Talk time is approximately 15 hours. There is an Evolve 75 UC version with the charging stand, which we recommend for those who primarily work at a desk. The stand is a great place to store and charge the headset when not in use. MSRP is $279.00 ($329.00 for the headset and stand).
The Poly Voyager 8200 UC is the newest ANC wireless headset, and has a contemporary boomless mic design: dual-paired omnidirectional mics with enhanced Digital Signal Processing. These technologies ensure your voice is picked up and background noise is not the focus of the conversation. Dual mode ANC lets you choose preferred noise-reduction level. Smart sensors allow you to answer calls by simply putting on the headset and automatically mute your calls or pause music by taking the headset off. It offers an almost-unbelievable 20 hours of talk time. A carrying pouch is included. The Voyager 8200 UC is available in two colors: Black and White and MSRP is $379.95.
Poly Voyager Focus UC is the first wireless headset offering ANC. The Focus UC is compatible with smartphones, tablets, smart watches, and PCs via Bluetooth. It offers up to 12 hours of talk time (10 with ANC on). This is another intelligent headset: Smart sensors answer calls by simply putting on the headset, mute by taking the headset off and pause/resume music. First-to-market Dynamic Mute Alert feature senses and alerts users when they are trying to talk when muted. The sleek noise-cancelling mic can be worn on either side of the head by rotating the boom arm. A carrying pouch is also included with this headset; MSRP is $279.95 or 299.95 for the version with the charging stand.
EPOS Adapt 660 has innovative hybrid adaptive ANC that constantly monitors your background environment for noise, thus adjusting the level of noise reduction in the headset seamlessly. EPOS AI, along with 3 digital microphones, optimizes voice pickup while reducing background noise. The listening experience can be personalized with the various sound effect modes: Club, Movie, Speech, or Director (user defined). The Adapt 660 comes in a hard-sided case for travel convenience. This headset has a dedicated button that launches Microsoft Teams. It is certified for Teams, and optimized for UC platforms. MSRP is $439.00.
Powerful digital hybrid Active Noise Canceling and 37 hours of talk time give theJabra Evolve2 85 headsets one of the longest talk times on the market. The hideaway boom arm activates 6-microphone technology to deliver outstanding call performance on the go. The ergonomic headband design has soft memory foam for all-day wearing comfort. The headset folds into a hard-sided zippered carry case for ease of travel. There are several choices within the Evolve2 85 series: black or beige; with charging stand or without; Microsoft Teams certified or UC variants; and USB-A or USB-C Link 380 dongles. MSRP is $449.00, or $499.00 for models with the charging stand.
Bose Professional is new to the office workspace, and brings us the 700 UC, a Unified Communications-certified headset with an included Bose USB-A Link dongle. Choose between silver or black. If you're familiar with Bose headphones, this may be a good option for you. Eleven levels of noise cancellation let you personalize what you hear from your surrounding environment — from virtual silence to open and ambient. An adaptive four microphone system isolates your voice from surrounding noise. MSRP is $449.95.
Adapt 560 has a discrete foldable boom arm that can be folded into the headband when not in use. MSRP is $329.00. The Adapt 563 is the same headset, without the BTD 800 USB dongle and carry case. MSRP is $269.00.
EPOS Adapt 360 offers a comfortable design and two color choices: black and white. Optimized for UC and Certified for Microsoft Teams, Adapt 360 has a dedicated Teams button (when used with the included BTD 800 USB dongle). The foldable design is convenient for travel in the included storage pouch. MSRP is $269.00.
Wireless around-the-neck earbud wearing styles are the newest addition to the professional office headset market. The Jabra Evolve 75e has an integrated Busylight and magnetic earbuds that connect to pause your music, or end your call. The neckband is silicon rubber and is sweat and water resistant, however, make no mistake: this business headset is made for work. The three-microphone technology provides crystal-clear calls and creates a unique "talk-zone," making sure you’re heard, while nearby voices are filtered out. ANC is activated by pressing a button on the neckband; to "listen in" to your environment, simply press and hold the same button. The headset comes with a USB dongle, zippered hard-sided travel case, three ear tips and three pairs of both EarGels and EarWings, and includes a desktop charging stand. MSRP is $259.00.
The Poly Voyager 6200 UC headset features Plantronics clear talk technology, four omnidirectional mics and enhanced
noise cancelling, optimizing your voice and minimizing background noise. ANC can be turned on and off with the flip of a switch. Connect to PC with the included BT600 dongle. Also included: a hard-sided, zippered travel case, desktop charging stand, and 3 sizes of eartips for maximum comfort and customization.
The Voyager 6200 UC is offered in both USB-A and USB-C models. MSRP is $299.95.
Talk all day with the EPOS Adapt 460, which offers 14 hours of battery life on a single charge. Hybrid ANC reduces background noise and boosts concentration. From noisy
office to airport lounge, ensure you are heard, with
noise-cancelling microphones that optimize speech and reduce
If you're using a Microsoft platform, choose the Adapt 460T variant, which is Certified for Microsoft. MSRP is $329.00.
For all of these neckband earbud headsets, the neckband will vibrate when there is an incoming call, so you won't need to keep the earbuds in your ears at all times.
The new Poly Blackwire 8225 is packed with technology that will be a difference-maker as you move seamlessly between calls, webinars, multimedia and more. Technologies in the Blackwire 8225 include Hybrid ANC, Acoustic Fence, and Hearing Protection. Advanced hybrid Active Noise Canceling
(ANC) with three settings optimizes the users experience. The ANC switch allows the user to select between ANC Off, Mid, or High,
depending upon environment.
For clear calls, Acoustic Fence technology uses two physically separated microphones
and digital signal processing (DSP) to identify the users voice from the
unwanted background noise and then removes it. Its lightweight design and fully adjustable headset with 180º pivoting speakers is comfortable. Choose between USB-A or USB-C variants, and UC or Microsoft-certified. MSRP is $209.95.
Blackwire 7225 features Active Noise Canceling and a boomless mic design, in a corded headset. A new twist: the headset controls are all located on the ear speakers, similar to a wireless headset. Video calls are common in work places today, and a resounding demand was for a headset without a mic boom. The technology found in the microphone design is impressive: its 4 mic design detects noise from all directions and separates noise from the speaker's voice. Digital Signal Processing (DSP) delivers a natural voice sound. USB-A and USB-C models are available in both color choices: Black and White. MSRP is $199.95 for all variants.
Also from Poly, the Savi 8220 UC is a wireless DECT headset that lets you tune out nearby noise thanks to ANC that you control with the on/off switch on the ear speaker. Conversations are secure, private, and clear because of the close conversation limiting noise cancellation in the microphone. This is a single connection headset to computers only, with the option of USB-A and USB-C models, as well as UC or Certified for Microsoft Teams variants. It comes with a carry case and USB charging cable, so that you can easily travel with the headset and leave the charge base at home. If you need freedom to roam during calls (up to 590 feet range, line of sight), this is a great choice. MSRP is $339.95.
For all of these headsets, download Plantronics Hub software to gain call control across multiple softphones. A headset control panel allows for customizing settings, including call notification.
EPOS offers the Impact SC 660 ANC USB, which adds Active Noise Canceling into the Impact SC 660 series of premium USB headsets. ANC is easily activated with the sliding switch located on the side of the in-line call controller. An ultra noise-canceling microphone ensures that your caller will hear only you — and not your background environment. Proximity Sensor Technology allows for answering, pausing, and resuming calls by simply taking the headset on and off.
The Impact SC 660 series has a solid feel, and a luxury fit, for comfortable all-day wear, and is both Microsoft-certified and optimized for UC applications. If you need to travel with your headset (or work in another location) the ear cushions rotate to lay flat for travel in the included carry pouch. The magnetic holder is a great feature, too: attach the magnet to your desk, where the call control unit will rest; the magnet on the unit will hold the call controller in place. EPOS offers its standard three-year warranty for this headset. MSRP is $249.00.
USB and 3.5mm Connection
Jabra Evolve 80 This corded headset is compatible with devices that have a 3.5mm port and PCs via USB. Oversized ear cup style cushions completely surround the ear and hug the user’s head. It is the heaviest of the choices, weighing in at 11.43 ounces – almost ¾ of a pound. The bulkiness of the headset could prove to be a deal breaker for some users; however, customers who own this headset don’t mind the heft and comment on its incredible ability to block ambient noise. There is a comfort feature to the headset: the headband has a soft rubber cushion that allows it to lightly rest on the head.
Activate ANC at the bottom of the right ear cup. A nice feature of the Evolve 80 is the “Listen In” button: when you have ANC activated, but need to “listen in” to your environment, press the button in the middle of the right ear speaker, to temporarily disable the ANC. Press the button again to resume ANC. The rechargeable battery is charged when the Evolve 80 is connected via USB port.
Other features: a neoprene zippered pouch for travel (the ear cushions rotate to lay flat) and a noise-cancelling microphone that mutes automatically when the mic boom is docked in the headband. MSRP: $329.00.
Hi-fi stereo sound and wideband audio for listening to music and multimedia applications contribute to the luxury feel of all of these headsets.
ANC Headsets for Desk Phones
The very first (and so far, only) DECT wireless headset with Active Noise Canceling is the Poly Savi 8220. This headset connects to desk phones, PCs and mobile phones. Conference two of your three devices to collaborate with colleagues or connect up to four Savi 8200 Series headsets for training or call resolution. There are 2 versions available: Microsoft Skype for Business certified, and UC. MSRP is $459.95.
At this time, ANC technology is not available in QD (quick disconnect) headset versions. We have tested a solution here at Avcomm Solutions that has proven to be successful for our customers, and lets you use an ANC headset (Bluetooth or USB) with a desk phone!
We recommend the Poly MDA220 USB, an audio switcher for PCs and desk phones, along with a USB headset of your choice, to connect your ANC headset to a desk phone. Yes, that’s right: an ANC headset CAN be used with your desk phone! And it's important to note that any brand of headset can be used with the MDA220 USB.
The Blackwire headset series are all-in-one USB headsets from Poly, and have been a standard for office workers who need a high quality headset with great sound. The series continues to transform with the latest technology available, as well as premium design and connection features.
The new company name, Poly, is the result of Plantronics and Polycom joining together. Poly, which means “many,” leverages the legendary audio and video expertise of Plantronics and Polycom and its breadth of smart endpoints that connect across and between unified communications platforms to reduce the distractions, complexity, and distance in the modern workspace.
All of these Blackwire headsets offer a two-year warranty, connect via USB or USB-C (learn about the latest USB connection type, here); and most come with carrying cases for storage and protection during travel. The Certified for Microsoft Teams headsets seamlessly integrate with Teams and offer headset control functionality. They also meet the Microsoft Teams Open Office certification levels.
If you're working from home and need to block out the sound of family members moving around you, the technology in Blackwire 8225 headsets have you covered. The noise-canceling microphone with Acoustic Fence technology puts you in a quiet office, even if you are not. Hybrid Active Noise Canceling (ANC) makes it easy to escape the noise around you: there are three ANC settings (toggle between Off, Mid, and High levels on the side of the call controller), that help you create the best quiet zone.
This is a comfortable headset. The padded headband has soft leatherette ear cushions, with adjustable headband and 180-degree pivoting speakers to easily fit all users. We also like the status indicators (busylights) in the ear speakers that alert others when you are on a call. These two LED indicators keep you distraction free.
These headsets have a unique boomless mic design: the first of its kind in the corded headset market. As collaboration increasingly takes place via video, there was demand for a professional corded headset with a boomless mic. It is extremely important to wear the headset with the "R" ear speaker on your right ear, because the microphones are built into the front of the headset's speakers, creating a four-microphone array for best voice pick-up.
The 7225 headsets offer Active Noise Canceling that can be activated when needed. When you need to quickly listen in to your surroundings, push the red Open Mic button found on the bottom of the left ear speaker; and then press it again to return to your quiet headset. Another unique feature in the new Blackwire 7225 headsets: rather than an in-line call controller, all audio and media controls are on the ear speakers.
Blackwire 5200 headsets also offer excellent sound - both inbound and outbound - with a flexible mic boom featuring noise-cancelling, so background noises aren't transmitted to your callers. Listening to music is an enjoyable experience with this headset, too.The duo headsets offer a comfortable "sling" metal headband; both mono and duo have large ear cushions made of ultra soft leatherette wrapped around memory foam. This headset is a dream for all-day wearing comfort! All of the variants connect to both USB/USB-C and 3.5mm, which unplugs from the in-line call controller.
Blackwire 3200 headsets are the entry into the Blackwire world. These are great headsets, and there is some variety within the 3200 line: all of these headsets are available in either USB or USB-C variants; the Blackwire 3215 and 3225 have the additional 3.5mm connection for mobile phone and tablet use. The foam ear cushions on the 3210 and 3220 are lightweight and breathable. The ear cushions for the 3215 and 3225 are leatherette and fold flat for placement in the included carry case.
No matter which Blackwire headset you choose, we recommend that you download the free Plantronics Hub software. There are downloads for both Windows and Mac operating systems. Hub software allows you to customize settings and get visible status of your Plantronics audio device on your desktop. It also pushes out firmware updates to keep your headset always up-to-date.
If you're ready for a new Blackwire headset, contact us and we'll help you determine the best Blackwire headset for your unique needs.
The COVID-19 pandemic has fundamentally changed the work place: some were sent home to work and will stay there; others working in the office have new rules to follow.
To limit virus spread, the CDC recommends limited face-to-face contact. As people return to the office, the CDC-recommended social distancing, also called “physical distancing,” (keeping a safe space between yourself and other people who are not from your household) is in effect. To practice this distancing, workers must stay at least 6 feet (about 2 arms’ length) from others.
For call centric employees, side by side training is a necessity; yet, how can we accomplish this in the office, at a safe distance?
Fortunately, the technology in most DECT wireless headsets allows "call conferencing" between units. This is a great feature that allows employees to drop into calls for training or conference call purposes, with minimal contact.
Call training is easy — and safe — when you use wireless headsets.
1. Remove the primary/host headset from the base.
2. Drop the secondary/guest headset into the headset cradle. The host headset will hear a tone to accept the new headset. The host headset will click the "Answer/End" button.
3. Remove the guest headset from the host base. The headsets are now paired and ready to work together. This process can be repeated for an additional 2 headsets, for a total of 4 headsets on the same call.
4. The guest headset can be muted for listening purposes; simply unmute if necessary.
5. To end the conference/pairing feature, press the End button on the primary/host headset. It's that simple!
If you deploy corded headsets to your employees, you’ll want to explore options beyond traditional side by side training. Perhaps your current softphone solution offers listen-in type features that you can take advantage of for training purposes.
For questions about wireless headsets in the contact center environment, or suggestions for the best wireless headsets for your unique set-up, call our Headset Experts at 1-866-998-9991 or Chat us now!