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Open office meetings sound great with the new Yamaha YVC-330

3/2/2020 - 0 Comments
 

No conference room? No problem.

















The new Yamaha YVC-330 USB conference phone with innovative SoundCap technology converts the audio of open spaces into a clear and natural signal that is almost as good as being in a quiet meeting room. Essentially, it's like meeting inside a "bubble," in an open office environment.

Three technologies together become SoundCap:

    Far Field Noise Reduction (FFNR): reduces & removes distracting noises that come from sound sources outside of the meeting area (their graphic showed a “bubble” over a conference table and they call it the “bubble effect” because FFNR reduces every sound that comes from outside the meeting bubble)
    Self-silence: This is basically Auto-Mute. It utilizes Human Voice Activity Detection (HVAD) technology to mute mics automatically when meeting participants aren’t speaking
    Self-volume balancer: Automatically adjusts speaker volume properly to fit surrounding ambient noise levels

SoundCap can be turned off if you would like to daisy chain 2 Yamaha YVC-330s together (with cables), or if you would like to use it in a larger space. With SoundCap on, recommended coverage area is up to 3.3 feet; with SoundCap off, it is suitable for 4.9 feet, up to 9.8 feet. MSRP for the YVC-330 is $349.00.

Not sure if this is the right unit for your environment? Contact one of our team members today at 1-866-998-9991, or Chat us now!

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911 what's your emergency? Dispatcher equipment saves the day

2/25/2020 - 0 Comments
 
Dispatchers are the unsung heroes in the law enforcement field: keeping their cool in high stress situations while communicating clearly with callers, officers, and more. The equipment must be dependable, and headsets that can toggle between the radio and the telephone keep the focus on the conversation.
Plantronics is a leader in emergency responder telecommunications equipment, and designs headsets for demanding environments. Their expertise ensures that every product built meets the highest standards of quality and reliability. These devices connect to radio systems, are comfortable enough to wear for an entire shift, and offer premium sound for clear conversations.

Plantronics makes a number of products for emergency dispatchers that are compatible with nearly every major radio console. These pieces are necessary to connect to a dispatch console: Push-to-Talk amplifiers and headsets.

Push to Talk options:

The SHS1890 has a Push To Talk button that allows you to switch between radio and telephone, with proper configuration of the console. There are three choices of cord length:

SHS1890-10 10-foot coil cord

SHS1890-15 15-foot coil cord

SHS1890-25 25-foot coil cord

The CA12CD is a cordless PTT (push-to-talk) headset adapter designed to provide encrypted communications and PTT functionality for applications such as Public Safety Dispatch and Air Traffic Control. The CA12CD uses digital processing (DECT standard) and operates in the UPCS band (1.92 – 1.93 GHz) in North America. If you'd prefer a wireless solution, the CA12CD-S offers a portable remote unit, with belt clip. It comes with two battery packs and two recharging wells: One for the remote unit and one for the spare battery — allow for 24/7 operation. Volume can be controlled on the CA12CD-S.

Headset options:

Plantronics headsets, including the EncorePro series and StarSet, are great headsets for dispatchers. The standard EncorePro 500 headsets includes the EncorePro 510 mono; EncorePro 520 duo; EncorePro 530 ear hook; and EncorePro 540 convertible. The lightweight headsets are constructed with aircraft-grade aluminum joints, yet are sturdy, thanks to laser-welded construction. The noise-canceling mic boom arm is flexible and adjustable to ensure proper placement.

EncorePro 700 headsets are the premium variant in the EncorePro series, which Plantronics calls "the thoroughbred of headsets." In fact, a review on the Plantronics web site from a dispatcher confirms this is a great headset for the job, giving the headset 5 out of 5 stars: "This is the most comfortable & clear sounding headset I have every [sic] had. I've been dispatching for 17 yrs and I love this headset." Leatherette ear cushions, a unique extendable mic boom, and a slim, stylish, elegant design are all reasons to choose EncorePro 700 headsets, either mono or duo ear.

StarSet H31CD features a unique design, for an extremely lightweight solution. The eartip is inserted in the ear canal, and headset rests behind the ear. The voice tube microphone boom is not noise canceling; extremely busy and noisy dispatch centers will want to use a different headset with a noise-canceling microphone. A review from a dispatcher on the Plantronics site confirms its usefulness: "I have been using this headset for nearly 10 years as a 911 operator; Clear and great tone."

Public Sector Discounts from Poly are available now through September 30, 2020. These incredible discounts on most Plantronics products are available to all State, City, County and Local Governments. Contact us today for your pricing: 1-866-998-9991 or Chat us now!

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Protect your headset investment: turn QD headsets into USB headsets

2/12/2020 - 0 Comments
 
Question: What is the easiest (and most cost-effective) way to turn your existing QD (quick disconnect) headsets into USB headsets?

Answer: Change out the bottom cable.


PC-based phones (also known as softphones) are changing the communication landscape, and companies that have been using headsets with desk phones may not realize they can keep their current headsets and use them with PCs instead. Simply with a change-out of cords, organizations can protect their headset investment. All of our brands offer QD-to-USB cables that are compatible with each of their QD headsets, and all leading brands of softphones. As a result, users can continue to leverage the benefits of their current professional headsets.

This makes it the ideal solution for contact centers that want a smooth and cost-effective transition to a Unified Communications solution.

Jabra QD-to-USB Cords

Jabra offers the Link 230, Link 260 and Link 265. The Link 230 is simply a connecting cord; the Link 260 includes an in-line call controller. The controller gives agents call functions at their fingertips, such as Answer/End, Mute, and volume adjustments. The Link 260 has a variant that's certified for Microsoft, too: Link 260 MS. The Link 265 is unique to the market: an all-in-one USB training cord with call controls. We know of organizations that purchase the Link 265s for each agent, so the supervisor can simply connect their headset at any time during a call.















Not sure which QD-to-USB cord you need? We will find a compatible and effective solution for your unique environment. Call our headset team at 1-866-998-9991 or Chat us now!

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What are your 'Attitude Anchors'?

1/27/2020 - 0 Comments
 
Jeff Toister, a thought leader in customer service, has shared an idea on his blog, in this post: Anchor your attitude, that may help after dealing with unhappy, difficult customers (or colleagues).

Find an "Attitude Anchor." Toister says they can help to neutralize negative feelings. By focusing on something positive, the "anchor" will help you to recover a positive attitude after difficult interactions.

You are then ready to deliver outstanding service to the next customer.

Toister suggests these as "Attitude Anchors:"
  • Pictures of family or friends
  • Inspirational (or funny) quotes
  • Upbeat music
  • Conversation with family or friends
  • Humor, including jokes and cartoons
  • Going for a walk
These are great suggestions! What do you recommend for an Attitude Anchor? Share your thoughts by clicking on the Comments tab, above.

Sign up for free weekly tips like this one, here: Toister Weekly Tips

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Voyager Office headsets a new twist on office wireless

1/24/2020 - 0 Comments
 

When we're in the office, most of us take calls on our desk phones, mobile phones, and various PC/Mac soft phones. We need our headset to easily support all of those connections. Plantronics, now Poly has answered this need with the new Voyager Office series.

“Open office floor plans require a certain amount of flexibility and mobility of employees,” said Tamara Lane, director of product marketing, at Poly. “To escape noise and distraction, you might duck into a huddle room for a call, take your next meeting in the lobby or join a meeting from someone else’s office which means you not only use a desk phone but a PC or Mac and your smartphone for collaboration. The Voyager Office Series delivers high-quality audio in a comfortable headset that performs in all of those scenarios.”

Wearing Styles
The Voyager 4200 Office Series offers an over-the-ear, hi-fi stereo and mono headband wearing style. The Voyager 5200 Office Series offers a sleek and discreet over the ear wearing style for those working on the go in and out of the office. Both the Voyager 4200 and Voyager 5200 Office Series come with the option of a one-way desk phone only or two-way desk phone and PC/Mac office base, in addition to a mobile phone. The headset connects directly to mobile phone via Bluetooth, so this is an office wireless headset you can use without the base, ANYWHERE! And, thanks to Bluetooth 5.0 with BLE, roaming range for these headsets is up to 300 feet (dependent upon environment), and talk time is up to 12 hours!

The Voyager 4200 and Voyager 5200 Office Series have a version available with a dedicated Microsoft Teams button, both on the base and the headset, to instantly invoke the Teams app. This instant access to the Teams app makes scheduling a meeting, starting a call, or checking the calendar easy. The Teams versions also provide audio and visual alerts when a Teams notification occurs. The Voyager Office Series headsets are also supported by Zoom and other UC platforms.

Amazon Alexa and Tile Built-In Support
The Voyager 4200 and 5200 Series headsets also feature Amazon Alexa Built-In and Tile integrations. Just tap-and-ask, and Alexa will respond so you can focus on your tasks at hand. Tile is integrated right into the headset which makes finding your Voyager headset easy – you can literally “ring” it.

Control Calls and Media from the Headset
It's easy to manage calls and media directly on these headsets. Features include: Call answer/ignore/end, redial, mute, volume + /-. Media controls are track forward/track back/pause/play.

Voyager Office headsets are available in both USB-A and USB-C variants. Here's the complete product listing.

HeadsetPart NumberMSRP
Voyager 4210 1 way base212720-01$279.95
Voyager 4210 2 way base USB-A212730-01$299.95
Voyager 4210 2 way base USB-C214591-01$299.95
Voyager 4210 2 way base USB-A for Teams214002-01$299.95
Voyager 4210 2 way base USB-C for Teams214601-01$299.95
Voyager 4220 1 way base212721-01$299.95
Voyager 4220 2 way base USB-A212731-01$319.95
Voyager 4220 2 way base USB-C214592-01$319.95
Voyager 4220 2 way base USB-A for Teams214003-01$319.95
Voyager 4220 2 way base USB-C for Teams214602-01$319.95
Voyager 5200 1 way base212722-01$279.95
Voyager 5200 2 way base USB-A212732-01$299.95
Voyager 5200 2 way base USB-C214593-01$299.95
Voyager 5200 2 way base USB-A for Teams214004-01$299.95
Voyager 5200 2 way base USB-C for Teams214603-01$299.95


Can't decide? Call our Headset Experts at 1-866-998-9991, or Chat us now!

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