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Poly Elara 60 Mobile Collaboration Station

10/17/2019 - 0 Comments
 
Workplaces and work styles are continually evolving: it's estimated that 36% of workers rely on their mobile devices for day-to-day communication. The convenience of working anywhere is a key benefit of mobile phones; yet, when you're in the office, a single place to charge the phone, charge and store a headset, or even use a speakerphone, can be a real productivity boost.

For the mobile professional, Poly (Plantronics + Polycom together) has designed the Elara 60 mobile phone station. The Elara 60 series will offer a variety of configurations. The first two are the Elara 60 WS for Voyager Focus headsets. Available both with the Focus, and without the Focus (if you already own the headset), the dedicated headset hook provides a place to store and charge the headset. The Elara 60 WS offers wireless charging and a speakerphone. Other Elara 60 variants will even have a traditional phone handset.


Experience the convenience of a desk phone, along with some extra features of a headset charger, mobile phone charger, and a speakerphone.

It's easy to set-up: Plug in the included power supply, and pair your mobile phone. If you have your own headset, you will need to pair it with the Elara 60, following the easy directions on the Elara screen. It is not a touch screen, so the buttons directly below the screen will help you to navigate through the menu.

It's easy to use: Seamlessly transition between mobile and desk phone setups to ensure important conversations are never disrupted. There are large buttons on the dial pad and a nice-sized screen that's easy to read.

It's built for Microsoft Teams: Press the Teams button to launch Teams on mobile, and manage video, chat, and audio conferences. The button flashes if you’ve missed a call or have a voicemail. For video calls, the adjustable platform lets you change your camera angle, for the best possible angle in your video meetings.

It has its own app: With the Poly Elara app, it's possible to customize settings, update Elara 60 firmware, and a handy User Guide for reference.

Watch our overview of the Poly Elara 60 WS below, and learn how its desktop-like convenience make it the ideal collaboration tool for your mobile workers.




Our team delights in finding the best communication tools for your unique environment and needs. Contact them today at 1-866-998-9991, on Chat, or email.

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When people are your business, behavior is your product.

10/14/2019 - 0 Comments
 

A guest post by Mike Dershowitz, the CEO of Fair Trade Outsourcing, a people-first BPO company that has service delivery centers in the United States, the Philippines, and Ghana. He believes that when companies focus on their employees’ social and economic progress, it motivates them to perform better at work and produce outperforming results. Contact him at +1 215 330 2895 or mike@fairtradeoutsourcing.com for an initial consultation. Read more from Mike on his Medium site.


Original publish date: July 9, 2019

Your business needs people. But people are more than cogs in a machine. Like it or not, a person’s history and current situation drives behavior more than you realize. Do you understand why?

Let me tell you about one of my US employees, a customer service representative for one of our e-commerce clients. He is a returning citizen who re-entered the workforce after 14 years of incarceration. As long as I’ve known him, he’s proclaimed his innocence. I tried not get involved, instead focusing on the fact that I was giving him an opportunity. Hiring him is important to our mission and vision as a company. We employ a person whom most employers shun because he has to “check the box.”

Over time, I’ve gotten to know him, and I see how well he performs, despite where he’s come from. As we’ve grown to trust each other, he has shared his full story.

At the time of his trial, he was too poor to afford an attorney, and was represented by a public defender.

You know what happens next. Convicted and sentenced. And then, just one year before his release, he learned that corroborating eye-witness testimony may have been coerced by the prosecuting attorney.

Prior to learning about this testimony, he simply thought he was a victim of the system. But now, one year after being released and two years after learning about this testimony, he believes that he may have been framed, simply to increase the District Attorney’s conviction statistics.

Can you imagine the rage you’d feel upon learning that almost 15 years of your life had been wasted, simply to advance a DA’s career with higher conviction stats?

How can I expect him to come to work and not be affected by what happened to him? The simple fact that he shows up to work every day and is able to perform and not scream at the customers on the other end of the line is amazing, and a testament to his strength.

Are you missing the point?

Even if it’s just you and your laptop with an online store, or a few select graphic design clients, there are always people in your business, in one form or another.

At scale, every business, no matter how automated, needs people. Think about this for a second. If you’re in your office right now, look left and right. If both those people were no longer there, what wouldn’t get done? Which customers would be angry, what projects would be left half finished, and what opportunities would be missed?

Nearly 80% of U.S. private-sector gross domestic product (GDP) and more than 40% of the global trade are from the service sector. What the sector produces is not a physical product, or a raw material. You might think that your company’s product is financial services, healthcare, or customer service, but you are missing the point. In reality, the item of value you produce is a workforce, and the behavior your employees exhibit to customers.

What people do, how they interact with coworkers, customers and vendors, and the work they accomplish is all behavior. Whatever you’re paying them to do, you’re really paying them to behave in a certain way. There’s a lot that goes into that ability to behave the way you want.

Meet basic needs first for employees who last.

Basic human needs come first, according to Abraham Maslow. Only then can Homo sapiens consider other things, like morality and self-actualization.

There’s a sad story about Former US President Bill Clinton and a member of the armed services. On a rope-line one day, Mr. Clinton was handed a letter by a woman who was an enlisted sergeant. She had two kids. Because of her low income level in the Air Force, she qualified for and used food stamps. Think about the cruel economic fact that the richest and most powerful nation on earth does not pay its service members enough to the point that they needed basic food assistance.

Most of you are meeting the basic needs of your employees (but not all of you — see here). If you’re not meeting those basic needs with the pay you’re offering, you may be sowing discontent without knowing it, for very basic, and understandable (from the employee’s perspective) reasons.

Before you can consider if you’re getting the behavior you want out of your agents, look first at your compensation policies and make sure that employees’ basic needs can be met on what you’re paying them. Only then can your employees, and you, focus on how to drive and produce the right behaviors.

Think about physical and mental health.

Employees won’t behave the way you want if they’re always worried about themselves. Once you know that what you pay meets the basic needs of your employees, the next step is to think about their mental and physical health.

I’m living in Berlin, Germany for the summer. Healthcare here is free for all citizens, and some non-citizens. As a business owner with employees in both the US and Asia, I’m familiar with a society that doesn’t provide healthcare to its citizens (the US) and a society where free health care is so bad that we must provide private care or take a risk that when employees get sick, they may not survive the care provided by their country’s system (Philippines).

In most of Europe, employers don’t have to worry about health care costs, and of course taxes are higher to pay for it. Despite its flaws, this system may be preferable. As an employer, you know that the issue of healthcare is not associated with your place of business.

While you’re thinking about health care, also consider mental health. Many people imagine that there’s a personal and professional divide. Come to work, do your job, and go home. But this mentality is short-sighted when you’re trying to get work done through people.

Certainly, most savvy managers and bosses know this. Many companies offer free counseling services at work. This is good, especially for companies who employ people earning above the middle class. But for those like me, where we strive to get our employees into the middle class, the instance of trauma and destabilizing family situations is much higher than in lower-income populations, regardless of geography. As good managers (and good humans), we must think about mental health.

When employees behave against the desired outcome for your business, what is really going on in their lives? For example, in the call center business, when an agent should do “A” in reaction to a caller, but does “B” instead, is the agent doing something amoral, or simply not following their training?

The optimist in all of us wants to believe that all people are good. When you look hard enough, there’s a reason why that employee either forgot their training or made the wrong decision. You will likely find a personal reason that drove the behavior. The mental health of your employees may not be optimal, even if it doesn’t warrant counseling.

Be sensitive to that. Lend a kind ear. Simply ask, “Can I help?” I always say my job as a manager is to put people in a situation where they can perform at their peak. Are you thinking about what gets in the way for your employees?

Conclusion: Repeated behavior from your employees is your product.

As managers and business owners, your job is to elicit the “right” behavior at scale, repeatedly. Not an easy task, as evidenced by the many times you’ve had to coach or discipline an employee. You pay your employees to behave the way you want them to behave. In fact, producing the right behaviors in employees is your chosen profession.

Are your employees satisfied financially? How are they feeling physically and mentally? What happened in their past, like my returning citizen employee, that prevents them from operating at peak?

Try to see the why behind their actions. It will lessen your frustration, temper your reaction, and make you a better manager. It promotes a sense of fairness in your workplace. Your employees know that the boss cares, so they endeavor to react accordingly for your business.

When you take a step back and consider why they’re behaving as they do, it can make all the difference, as long as you also ask yourself if you’re doing all you can to make your employees successful.

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SOCAP International + Avcomm Solutions = Passion for Customer Care

10/9/2019 - 0 Comments
 
Our passion for customer care is evident at Avcomm Solutions. As longtime members of the premier organization for customer care, SOCAP International, we've rubbed shoulders with some of the top names in customer care, and have learned from the collective wisdom of the group. Building upon this, our philosophy of relationship building is evident in all of our interactions, and a desire to serve is our #1 goal.

We understand the importance of getting the right device into our customers' hands from the start. We know that time is money; we ship all in-stock orders received before 3 p.m. CT out the very same day, and we offer a 30-day money back policy for complete satisfaction.

Of course, it makes a difference that we offer only high quality products, which makes us confident in their performance in the "real world." This pays off in the long run: less down-time for agents who rely on their headset to work; less money spent overall on headsets; less time spent fixing or troubleshooting headset problems.

Before purchase, our team provides plenty of pre-sale support, which includes a needs assessment, product recommendations, connection to manufacturer promotions, samples if warranted; post-sale support includes product set-up, tech support, and warranty assistance. We maintain close partnerships with our brands, so that are able to offer volume purchase discounts and specialized promotions.

SOCAP International is an organization unlike any other in the world of customer care. Two national events each year provide guidance, numerous opportunities to network and collaborate, outstanding and relevant content, and an overall experience to the world of customer care that is truly unique. Local SOCAP chapters host meetings and networking opportunities throughout the year for continued connection and learning. SOCAP's core values of Caring, Community, Innovation, Leadership and Professional Development drive all of the SOCAP initiatives.

We are sponsors and exhibitors at the upcoming SOCAP Annual Conference: Reimagine Customer Care in Tucson, Arizona. If you stop by our booth in The Exchange between 1-2 pm on Monday, Oct. 21, we are sponsoring a Relaxation Break, along with our friends from Stafford Communications. We will also have our products on hand and ready to test!

If you'd like to learn more about Avcomm's customer care philosophy, membership in SOCAP International, or the Reimagine Customer Care conference, please reach out to us at 1-866-998-9991, or send us an email. We encourage businesses of any size, and in any industry, to take a closer look at SOCAP and what it can do for your customer care team.

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Harvest These Headset Promotions

10/4/2019 - 0 Comments
 
These promotions are offered by several of our manufacturers, and include trade-in offers, cash back, and free product. Details and deadlines for each promotion vary, so scroll through this post for all of the current promotions, or go directly to the brand: BlueParrott, Jabra, Plantronics, Sennheiser and VXi.

BlueParrott

When you purchase 10 BlueParrott eligible products on the same invoice, receive either a FREE BlueParrott headset or Jabra Speak 710 with this BlueParrott Promo. Eligible headsets include the B550-XT, B450-XT, C400-XT, C300-XT, B350-XT, B250-XTS and B250-XT.

These are the same headsets that can be requested for the free product; or, choose a Jabra Speak 710 UC or Speak 710 MS speakerphone as the free product. Offer is valid until December 31, 2019.

Jabra

The generous Trade Up to Jabra Program is back in 2019! Is it time for a Technology Refresh? For each Jabra or non-Jabra headset or speaker phone traded in, earn from $20-$40 per unit. Purchase Jabra Evolve or Engage wireless headsets, and get $20/unit for existing Jabra Pro 900/9400 or Motion Office headsets or $40/unit for any non-Jabra wireless headset.

When you purchase Jabra Engage 50, Biz 2300 or 2400 II, get $10/unit for your existing Jabra corded headsets; or $20/unit for any non-Jabra corded headset. With the purchase of Jabra Speak 710s, get $20/unit for existing Jabra Speak 410 or 510s, or get $40/unit for any non-Jabra personal or huddle room speakerphones. To learn more about the Technology Refresh/Trade-In program and how to save, visit the Jabra Technology Refresh Program site. Deadline for purchases is December 31, 2019.

Earn a FREE Jabra Evolve 65t! The newest offering from Jabra, the Evolve 65t are true wireless ear buds for professionals who work both inside and outside of the office. Customers who qualify as Small and Medium Businesses must purchase eight Jabra Evolve 65 or Evolve 75 headsets; for Enterprise organizations, purchases of 25 and more meet the requirements for the free Evolve 65t ear buds. This offer ends December 31, 2019.

Plantronics

Plantronics is continuing its Public Sector discount for organizations in the government, education and health care fields. If you qualify, we will adjust your pricing to reflect this incredible discount on most Plantronics products.




The Public Sector promotion continues, offering big discounts to Education (K-12 and Higher Education); State, City, County and Local Governments; Prime Contractors for Government; Not-for-Profits; and Healthcare Caregivers. This promotion ends September 30, 2020.

Sennheiser

The GovEd Discount from Sennheiser lets you save big! Federal Government agencies, Educational organizations, Energy producers, Healthcare providers, State & Local Government agencies, and Not-for-Profit agencies including credit unions that are 501(c), are all eligible for this discount. Most of the Sennheiser product line is eligible for this discount! There are a few products that do not qualify; contact us for details. The GovEd Discount ends Dec. 31, 2019.

The Sennheiser D 10 wireless headsets now have special pricing until December 31, 2019. Each D 10 headset comes with 2 wearing styles: headband and ear hook, with the option to purchase an additional neckband, if desired. The D 10 Phone model connects to desk phones; the D 10 USB ML connects to PCs and is Skype for Business certified. Sennheiser offers 2 year warranties for wireless headsets, double the industry standard. The D 10 is a single connection headset for simple set-up and use.

VXi

Purchase a new V200 office wireless system and take advantage of the VXi Office Wireless Trade-In Program. For each headset purchased, and old VXi or competitive office wireless headset system sent in to VXi, you receive a $10 check. Download the claim form that's available on the VXi Trade-In web site once purchase is made. Claims must be made within 30 days of purchase, and an invoice must be included with the Trade-In request.

For corded headset purchases, there is a $5 Trade-In Allowance with purchase of new corded headsets or amplifiers. Trade in old VXi or competitor products, and receive $5 for each headset sent in. Download the Trade-In Claim form found on the VXi Trade-In web site, complete the information, and include the form, along with proof of purchase, when submitting the old headsets. Claims must be made within 30 days of purchase.

Are you ready to talk about new headsets? Give us a call at 1-866-998-9991 or send us an email!

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Jabra Technology Refresh Program Offers Cash Back on New Devices

9/30/2019 - 0 Comments
 
This Jabra wireless trade-in promotion is a first of its kind, offering $40 cash back for each non-Jabra wireless headset that is traded in, when you purchase a new Engage Series wireless headset. If you have wanted to make the switch to a Jabra wireless headset, NOW IS THE TIME! We have not seen a trade-in this big, EVER! And, it's been extended through the end of 2019!

Or, if you already use a Jabra wireless headset (specifically, the PRO 920, 930, 935, 9450, 9460, 9465, or Motion/Motion Office), you can upgrade to the new Jabra Engage wireless series and receive a $20 rebate check in the mail for trading in your old Jabra wireless through the Technology Refresh promotion.

Additionally, when you upgrade your technology to the new Jabra Speak 710 wireless speakerphone, receive $20 back for a Jabra Speak 410/510, or $40 for a non-Jabra personal or huddle room speakerphone that is traded in. The Speak 710 (both UC and MS versions) offers wireless linking and connects to an additional Speak 710, for double the room coverage (up to 12 people). Connect to laptop, smart phone and tablet via USB or Bluetooth, and with plug-and-play simplicity, it's easy to set up wherever you take meetings. Fifteen hours of battery life ensures you can meet (or listen to music) for a long time.

Corded headsets have also been added to the mix, and with any Jabra Biz 2300 or 2400 II headset purchased, get $10/unit for existing Jabra wired solutions; or $20/unit for any non-Jabra wired solution.

These Technology Refresh promotions are only good through December 31, 2019, so take advantage of the savings and equip your staff with the latest and greatest in office and mobile wireless technology. Click here for the promotion's T's and C's.

Learn more about the qualifying headsets, below:

Engage with Jabra and its Engage series, an entirely new class of DECT wireless professional headsets. The series provides superior wireless connectivity to a range of up to 490 feet - and enables up to 3 times more users to operate in the same office space with no loss in connection quality. Integrated busy lights in these headsets increase productivity and alert co-workers' to your busy status.

Engage 75 headsets connect up to five devices simultaneously, increasing availability for customer calls. And the choice of wearing styles support workers' preferences and workstyles.

For detailed information about each Engage headset, click on any of the following links:

Engage 65 Mono
Engage 65 Stereo
Engage 65 Convertible
Engage 75 Mono
Engage 75 Stereo
Engage 75 Convertible

Biz 2300 and Biz 2400 II headsets
Jabra's corded headsets feature world-class sound, tough construction, and comfort for all-day use. The specially designed “air shock” noise-cancelling microphones filter out sharp breathing sounds and popping noises often heard in conversations. Available in both one-ear and two-ear models, and with connections to desk phones or PCs, Biz 2300 and 2400 II headsets are perfect for all-day wear in contact centers, offices and more.

Visit the Jabra web site to learn more about the promotion, and instructions on how to claim the cash back: Jabra Technology Refresh

Contact us today for recommendations on the best headsets for your unique requirements! 1-866-998-9991

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