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Showing posts tagged: Jabra

Alexa Built-in Enhances Headsets ... and Productivity

11/7/2019 - 0 Comments

Do more with your headsets, thanks to Amazon Alexa Built-in technology.

Specific headsets now offer Amazon Alexa Built-in, a voice-forward experience that uses Alexa to play music, control smart home devices, provide information, read news, and much, much more. With cloud-based Alexa, the offerings continually expand. Two of our brands are part of the Amazon Alexa Built-in program: Plantronics, now Poly, and Jabra.

Alexa Built-in is a category of devices created with the Alexa Voice Service (AVS) that have a microphone and speaker. You can talk to these products direclty by saying "Alexa," and receive voice responses and content instantly. Alexa Built-in products work with Alexa Skills (which are like apps) and Alexa-compatible smart home devices, bringing familiar capabilities from the Amazon Echo family of devices to a range of new form factors — in this case headsets — developed by leading brands.

Headsets with Alexa:

With Alexa built-in to your Voyager headsets, you can link your work email with your personal Alexa account, so now you can tap and ask, "Read priority email." Yep, it's that easy.

Plantronics Voyager 5200 has a comfort-tested ergonomic design that feels as good at the end of the day as it does at the start. The ergonomic earpiece is designed to feel like it’s barely there. It’s a comfortable, powerful tool for all-day productivity. The included portable charging case features an integrated docking stand. Completely charge your headset up to two full times, so you’re always ready to talk. An included BT600 Bluetooth USB adapter connects this headset to your PC.


Voyager 4200 UC headsets are available in single and dual ear versions, with USB-A or USB-C adapters. In open office environments, you may want a stereo headset to listen to media — or you may prefer a mono headset to hear your surroundings. Count on vibrant and crystal-clear audio, whether you’re listening to multimedia or collaborating with colleagues, within the headset’s 98 ft/30 m range. Plantronics Voyager 4200 headsets make it easy to switch between PC/Mac and mobile devices, so you're always connected. A dedicated button gives you quick access to mute, while voice prompts alert you if you’re on mute when you start talking. Enhanced voice alerts tell you connection status, remaining talk time, mute status and more. Your colleagues will know when you’re talking to someone because of the red call indicator light.

Voyager 4210 USB-A
Voyager 4210 USB-C
Voyager 4220 USB-A
Voyager 4220 USB-C

To use Alexa with these headsets, you must have both Plantronics Hub and Amazon Alexa apps downloaded to your mobile phone. The Voyager 4200 headsets must have firmware version >271. Use the Plantronics Hub app to update your device if required.

Jabra headsets with Alexa Built-in are part of the Elite series: Elite 65t, Elite Active 65t, Elite 45e and Elite 75t. Contact us to learn more about these ear bud headsets.

Count on our brands to bring user-friendly technology and features to headsets that make your life easier, and more productive. Call us at 1-866-998-9991, and our dedicated team of headset professionals can provide recommendations for your headset requirements.

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Jabra Engage 50 Digital Corded Headsets

11/5/2019 - 0 Comments
Five years ago, it was proclaimed that customers would no longer call into businesses; that they would prefer to find support via email, social and Chat channels, and organizations scrambled to train and ramp up those areas in their call centers (updating the terminology to "contact centers").

Yet, here it is, almost 2020, and it turns out, customers are still calling businesses when they need help. Research has shown that customers start with online assistance for simple questions; however, as matters become more complicated, phone calls remain the preferred way to contact companies. This means that customer service agents are expected to know more detailed information and handle longer, complex calls. The pressure to produce results in a cost-efficient manner means that data analytics are crucial.

With this in mind, Jabra engineered a headset that meets these needs by offering digital sound, data analytics, Busylights on the ear speakers, and is comfortable to wear through long, demanding calls. The Engage 50 corded headset is available in both Mono and Duo versions and ends in USB-C. The generous-sized leatherette ear cushions have a conical design, so that the cushions rest securely on the ear.

How is the Engage 50 a Digital Headset?

A processing chip in the headset — rather than in a control unit or cord — makes the Engage 50 a digital headset. While most wireless headsets are already digital headsets, the Engage 50 is the first Jabra corded headset to have the chip in the headset itself. The Engage 50 uses the very latest chipset, and this, along with the positioning of the chip, delivers enhanced functionality and user experience. Along with Jabra Direct and Jabra Xpress, call analytics for the business, and on-screen microphone positioning guidance for the agents, are provided. A great headset, along with Jabra software, improves customer satisfaction.


Engage 50 Link Control Unit

The control unit improves call control and the ergonomic design helps agents work more efficiently. It is an optional accessory; however, it must be purchased in order to use the Engage 50 with USB-A ports. There are four variations of the control unit:
Jabra Engage 50 Link USB-A
Jabra Engage 50 Link USB-A Microsoft certified
Jabra Engage 50 Link USB-C
Jabra Engage 50 Link USB-C Microsoft certified


Data analytics and free Jabra software

Jabra Xpress 2.0 is designed for IT professionals to 100 percent remotely manage Jabra USB headsets and speakerphones with a set of smart tools. Xpress keeps different devices, across multiple locations and with numerous users, always updated with the latest firmware. Xpress offers easy mass deployment and agile maintenance. It works no matter the platform you work with, or whether you’re working from your own premises, your own cloud-based service, or the Jabra cloud. And, call analytics received from individual headset users help your management team make data-based decisions to improve agent productivity and the customer call experience. These comprehensive insights include background noise, speech analytics, headset usage analytics and audio exposure.

Jabra Direct is a user-friendly desktop interface offering complete integration of your softphone and headset. The Jabra Direct dashboard is a user friendly status menu available from the desktop notification area, typically accessed via the lower right corner of the desktop.The dashboard shows the status of your headset, if any updates are available, and if your softphone(s) are ready for use. By clicking your Jabra device in the dashboard, you will be linked into the Jabra Direct main application for managing setting preferences, start firmware updates or access applications that are available for your headsets.

And did we mention, these software programs are available at no cost, for both Mac and Windows platforms?

To learn more about Jabra Engage 50 headsets, call our Headset Experts at 1-866-998-9991.

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Jabra Technology Refresh Program Offers Cash Back on New Devices

9/30/2019 - 0 Comments
This Jabra wireless trade-in promotion is a first of its kind, offering $40 cash back for each non-Jabra wireless headset that is traded in, when you purchase a new Engage Series wireless headset. If you have wanted to make the switch to a Jabra wireless headset, NOW IS THE TIME! We have not seen a trade-in this big, EVER! And, it's been extended through the end of 2019!

Or, if you already use a Jabra wireless headset (specifically, the PRO 920, 930, 935, 9450, 9460, 9465, or Motion/Motion Office), you can upgrade to the new Jabra Engage wireless series and receive a $20 rebate check in the mail for trading in your old Jabra wireless through the Technology Refresh promotion.

Additionally, when you upgrade your technology to the new Jabra Speak 710 wireless speakerphone, receive $20 back for a Jabra Speak 410/510, or $40 for a non-Jabra personal or huddle room speakerphone that is traded in. The Speak 710 (both UC and MS versions) offers wireless linking and connects to an additional Speak 710, for double the room coverage (up to 12 people). Connect to laptop, smart phone and tablet via USB or Bluetooth, and with plug-and-play simplicity, it's easy to set up wherever you take meetings. Fifteen hours of battery life ensures you can meet (or listen to music) for a long time.

Corded headsets have also been added to the mix, and with any Jabra Biz 2300 or 2400 II headset purchased, get $10/unit for existing Jabra wired solutions; or $20/unit for any non-Jabra wired solution.

These Technology Refresh promotions are only good through December 31, 2019, so take advantage of the savings and equip your staff with the latest and greatest in office and mobile wireless technology. Click here for the promotion's T's and C's.

Learn more about the qualifying headsets, below:

Engage with Jabra and its Engage series, an entirely new class of DECT wireless professional headsets. The series provides superior wireless connectivity to a range of up to 490 feet - and enables up to 3 times more users to operate in the same office space with no loss in connection quality. Integrated busy lights in these headsets increase productivity and alert co-workers' to your busy status.

Engage 75 headsets connect up to five devices simultaneously, increasing availability for customer calls. And the choice of wearing styles support workers' preferences and workstyles.

For detailed information about each Engage headset, click on any of the following links:

Engage 65 Mono
Engage 65 Stereo
Engage 65 Convertible
Engage 75 Mono
Engage 75 Stereo
Engage 75 Convertible

Biz 2300 and Biz 2400 II headsets
Jabra's corded headsets feature world-class sound, tough construction, and comfort for all-day use. The specially designed “air shock” noise-cancelling microphones filter out sharp breathing sounds and popping noises often heard in conversations. Available in both one-ear and two-ear models, and with connections to desk phones or PCs, Biz 2300 and 2400 II headsets are perfect for all-day wear in contact centers, offices and more.

Visit the Jabra web site to learn more about the promotion, and instructions on how to claim the cash back: Jabra Technology Refresh

Contact us today for recommendations on the best headsets for your unique requirements! 1-866-998-9991

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Jabra Evolve 65t: Wireless Ear Buds for Business Professionals

9/6/2019 - 0 Comments


We've seen EarPods, AirPods and wireless ear buds for fitness and everyday use ... but did you know that Jabra has engineered wireless ear buds for professionals working inside or outside the workplace? The Jabra Evolve 65t ear buds are equipped with microphones for superior conversation, and the included carrying case charges the ear buds on-the-go, while storing the USB dongle.

Features:

UC version
Microsoft-certified version
• Passive Noise Canceling — find your perfect fit with the three included sizes of ear tips (Small, Medium, Large)
• HearThrough — Double press the multi-function button to hear the outside world without taking off the earbud
• 4 microphone array
• Up to 15 hours battery; 5 hours talk time
• Connects to PCs and mobile phones, simultaneously
• High quality
• One-touch access to digital assistants and voice commands
• Superior musical experience with Jabra Sound+ app integration
• MSRP: $329.00


Jabra Evolve 65t was named to Fox News' 10 Top Gadgets of 2018. This listing of top gadgets in each category, including phones, TVs, tablets and laptops, John Brandon of Fox News proclaimed the Evolve 65t sound as good - if not better - than wired earbuds and have the benefit of one-touch access to a voice assistant.

We realize that while this wearing style isn't for everyone, it will be great for those who are accustomed to ear buds and like the comfort and subtlety (there isn't an obvious "headset") that ear buds offer.

Call our Headset Experts today: 1-866-998-9991 to learn more about the Jabra Evolve 65t.

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Jabra PanaCast: Video Stitching Technology for Immersive Experience

8/21/2019 - 0 Comments

Bring huddle rooms to life with best-in-class audio, and now video, from Jabra. The new PanaCast videocamera is the world's first intelligent, 180-degree panoramic 4K plug and play solution. It is compatible with all leading videoconferencing platforms on the market, and is certified for use with Microsoft Teams.

Similar to the tailor who brings together various pieces of fabric to create a cohesive whole, the nine processors (and patented technology) located inside the PanaCast body stitch images together from three separate camera lenses (13 megapixels each) to create a single image spanning 180 degrees.

This 180-degree technology means there are no invisible areas — even in the smallest huddle rooms! No blind spots, no one's cut out of the picture, and there's no wasted space. When there are only one or two people in the room, the PanaCast uses Intelligent Zoom to focus on participants when the full field of view is not needed.


Jabra PanaCast offers 4K images, to display an image of at least 8 million active pixels. It's much sharper and results in higher clarity: 4K is four times that of the old HD standard. The size of the camera is remarkable, considering the technology packed into it: at just 6.1" x 3.5" x 1.8" the PanaCast fits in the palm of your hand.

PanaCast offers Intelligent Vision, a technology that works the way our eyes do, so that it adjusts automatically to changes in light. A dull or dimly-lit room is transformed. If your huddle room has natural light, PanaCast technology automatically adjusts the changing lighting.

PanaCast has a standard 1/4″-20 thread and can be used with the PanaCast wall mount and table stand (available as additional purchases) or even any tripod with that screw size.

PanaCast has an integrated mount, for further flexible placement on a TV screen or laptop, for example.















For a complete room solution, we recommend the Jabra Speak 710 as the complementary audio device. It, too, is a plug-and-play accessory. The Speak 710 is plenty loud, and the 360-degree omnidirectional microphone picks up sound from all corners of a room. Connect with the integrated USB cord, or via Bluetooth.

The Speak 710 can be linked to an additional Speak 710, for double the room coverage! The two Speak units are connected wirelessly, with the press of the Link button on the Speak 710!

Jabra Direct should be downloaded to the PC that is running both the PanaCast and the Speak 710. You will be able to change settings in Jabra Direct, as well as update all firmware.

Jabra is known for its high quality, easy-to-use products, featuring advanced technology. As a Jabra Premier Partner, we're thrilled to offer them to our customers. Chat with us now to learn more!


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