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Yealink IP Phones: Easy Collaboration

6/10/2016 - 0 Comments
 
Avcomm Solutions has recently added Yealink to its product lineup as another way to better serve our customers. Yealink is a leading provider of VoIP phones and IP communications solutions. Founded in 2001, customers from 140 countries rely on Yealink phones–IP video phones, IP phones and USB phones—to work within existing telecommunications networks.

Why Yealink?

Ease of use, competitive pricing, quality and functionality are priorities of the Yealink brand. To date, Yealink has passed more than 80 interoperability tests to meet certification requirements set by leading VoIP systems and platforms. With extensive compatibility and flexible interoperability, the products integrate seamlessly with leading server and UC platforms in various market segments worldwide, including 3CX, Asterisk, BroadSoft, Elastix, GENBAND, Genesys, Metaswitch, Microsoft and more.

Another reason why we chose Yealink is because the company has established a first-class service network. As a forward-thinking company, it provides new solutions for the future in this fast-evolving sector and works in close partnership with T-Mobile, Telefonica, Portugal Telecom and other leading telecommunication service providers.

Following is a brief overview of just some of the Yealink products that we offer. You can find the entire Yealink product line here: Yealink at Avcomm Solutions. These phones feature Power over Ethernet (PoE) (Class 1); however, optional AC power supply cables can be purchased.

The Yealink IP Phone T2 series represents the next generation of VoIP phones specifically designed for business users who need rich telephony features, a friendly user-interface and superb voice quality. T2 series offers high-definition voice quality through HD handset, HD speaker and HD codec (G.722). The large, high-resolution display, combined with up to 48 keys, guarantees an excellent user experience in terms of configuration options, making calls and access to the express XML browser. In addition, to ensure that your audio data remains confidential, it also supports security standards TLS, SRTP, HTTPS, 802.1X, Open VPN and AES encryption. These protect against electronic eavesdropping and data theft.

Expansion modules for receptionists, and others who need access to multiple line calling, are available.

The Yealink T4 series is intended for discerning users with high expectations of IP phones. Revolutionary in appearance and advanced technical design, the T4 series is not only easy to use, it also offers extra-large display screens. In fact, the T4 series represents the cutting-edge of contemporary VoIP technology in action. Advanced features include support for gigabit networks (GigE), plus USB Bluetooth support for easy Bluetooth headset use (an optional dongle is available for purchase here). Enhanced sound quality is delivered by the Optima HD Voice system which meets TIA 920 certification standards.

Expansion modules are also available for the T4 series.

Wireless IP DECT Phones

The Yealink W52P is a SIP Cordless Phone System designed for small businesses looking for immediate cost savings; yet it’s a scalable SIP-based mobile communications system. Combining the benefits of wireless communication with rich business features of Voice over IP telephony, users can benefit from freedom of movement, lifelike voice communications, multi-tasking convenience, and professional features like intercom, transfer, call forward, 3-way conferencing, PoE and more. This system supports quick and easy configuration.

Features include: exceptional HD sound with wideband technology; Up to 4 simultaneous external calls; Up to 5 DECT cordless handsets; Up to 5 VoIP accounts; 1.8" color display with intuitive user interface; 10 hours talk time, 100 hours standby time; Integrated PoE (Class 1). This is desktop or wall mountable. A DECT repeater is available for the W52P, to extend the wireless range of the handset.

For those who would like to use wireless headsets with their Yealink phones, a Yealink headset adapter, the EHS 36, is available for purchase. This headset adapter works with major manufacturers’ wireless headsets, including Jabra, Plantronics, and Sennheiser: Yealink IP Phone Headset Adapter

For more information about Yealink, give us a call at 1-866-998-9991 and our staff will work with you to determine the best Yealink for your VoIP needs.

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Secure Your On-Screen Data with the NEW! Jabra Screen Lock App

5/25/2016 - 0 Comments
 
We are so excited to share the news about Jabra’s recently announced Screen Lock App. This is incredibly easy to use and for companies with security compliance concerns, the FREE app allows you to discreetly lock your PC screen by simply unplugging the Jabra headset from the inline controller.

We have tested this with the Evolve 40; as well as the Link 230 with a BIZ 2300 duo headset and it’s as simple as it sounds: unplug the headset, your screen is locked instantly, and you can walk away knowing you are leaving your computer secure. Please note: the Jabra Direct firmware must be updated for each device, in order for the Screen Lock App to work properly!

Jabra Screen Lock is compatible with these Jabra headsets and USB cables:
-Evolve 40
-Evolve 80
-Link 230 & any Jabra QD headset
-Link 260 & any Jabra QD headset

Setting Choices:
Lock Delay – Choose between None or 15 Second delay
Lock Action – Choose between Screen lock; Screen saver; Hibernate; or Sleep

The app is works with PCs running Windows 7 or 8. It is available at the Jabra web site at no charge: Jabra Screen Lock App. Because the lock is all about discretion and security, it does not report any activity to a server anywhere and does not automatically update itself. It is completely standalone, and in the user’s control.

Jabra Intelligent Call Transfer

Another API from Jabra, Intelligent Call Transfer, supports call transfer from a Skype for Business desktop-based softphone call to a smartphone. With Jabra Intelligent Call Transfer, the conversation now follows the user when required to move a call from one environment to another – leaving their main work station.

How it works: Transfer a call using the Evolve 40 or Evolve 80 by unplugging the 3.5mm stereo jack stick from its control unit and the call will transfer to the user’s mobile phone. Users then insert the 3.5mm jack into the smartphone to continue the conversation or even continue the conversation using a Jabra Bluetooth™ headset.

This is available at no charge with Jabra Direct – just another reason to continue to update firmware when prompted by the Jabra Direct app. To download Jabra Direct (formerly PC Suite) go to the Jabra web site here: Jabra Direct Download.

Bravo Jabra!

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BIZ 1500 Headsets High Quality, Low Cost for All-Day Wear

5/9/2016 - 0 Comments
 
The reality of contact center employees: they’re on the phone all day. When comfort is a priority, and cost is a concern, Jabra has addressed those 2 factors skillfully in its newest offering, the BIZ 1500 series. This new series replaces the BIZ 1900 headsets, a faithful standby in the contact center headset scene; with this new series, Jabra has updated the technology, comfort and durability. Jabra combines premium features at an astonishing low price. Businesses looking to outfit an entire contact center on a small budget should consider the BIZ 1500 series – both QD and USB options are available, in mono and duo variants.

The BIZ 1900 headsets will no longer be manufactured after June 30, 2016. If you’d like to stock up on the BIZ 1900 headsets before they are gone, we do have some limited stock available; you’ll find them in our Clearance section on the Avcomm web site: The BIZ 1900 headsets will no longer be manufactured after June 30, 2016.

If you’d like to stock up on the BIZ 1900 headsets before they are gone, we do have some limited stock available; you’ll find them in our Clearance section on the Avcomm web site: Clearance Products.


BIZ 1500 Features:

  • Both Quick Disconnect and USB variants are offered. QD headsets require an additional QD cord to connect the headset to desk phone. Contact us to determine compatibility.
  • USB headsets include an inline call controller for volume, answer/end and mute.
  • Comfortable headband
  • Lightweight
  • Noise-cancelling microphone
  • Flexible (bendable) microphone boom that rotates 270 degrees
  • Download the free Jabra Direct software to enable features specific to supported softphones. (USB headsets only)
  • 2 year Warranty
This short video on YouTube provides a great overview of the features offered by the BIZ 1500:



Of course, these headsets are useful in any office or work-at-home space, and are worth a second look. We can help you determine which BIZ 1500 variant would be best for you and your environment – give our headset experts a call today! 1-866-998-9991.

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Deploying Wireless Headsets in a Contact Center Environment

5/3/2016 - 0 Comments
 
Don’t get caught in the middle of a conversation and drop the call due to a dead battery in your wireless headset! Wireless headsets have enough talk time to complete your agent’s workday and this quick read shows you how to establish guidelines for prolonging battery life in wireless headsets. You’ll also learn how to recharge wireless headsets in a multiple shift environment.

Tips to Conserve Power and Extend Talk Time

  1. Narrowband vs. wideband mode (10 hours talk time in narrowband vs. 7 hours talk time for wideband!)
  2. Lower the wireless range
  3. If connected to a desk phone, use EHS (electronic hookswitch) or RHL (remote handset lifter). Not only can you answer and end calls remotely with the use of these devices, when you’re not on a call, the RHL or EHS force the headset into standby mode. This is significant power savings when compared to the active audio mode.

Wireless Headsets in a Multiple Shift Environment

Purchase only the number of wireless headset systems that you need for each desk – not for each employee. Then, purchase additional headsets so that there is a 1:1 ratio of headset to employee.

With additional charge bases, a charging station can be set up in a convenient centralized location for all users. Once the agent has completed their shift, they can dock their headset in the charging station. The next agent can then pair their headset to the base at the work station and talk for up to 10 hours. After their shift, they then can dock their own wireless headset in the charge station.

Plantronics offers the hot swappable battery kit for Savi 740/745 and CS545XD models, which means that the battery can be changed during the call! An adaptive power system in the CS500XD (high density) models optimize for range and talk time by automatically downshifting to low power when the headset is close to the base which saves battery life.

Benefits of Wireless Headsets in Contact Centers

  • Hygienic
  • Allows for multiple shift work environments
  • Increased Productivity with wireless freedom – ability to “talk and walk” to a product table, supervisor, file room, copy machine, etc.
  • Conference up to 4 headsets to the same wireless base for collaboration on calls – especially useful for managers, trainers, coaches, or supervisors.
Our headset experts can help you choose wireless headsets and charging units that best fit your environment. Contact us for our expert advice: 1-866-998-9991.

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Introducing the VXi brand to Avcomm Solutions' Product Portfolio

3/30/2016 - 0 Comments
 
To continue providing the best service and support to our customers, Avcomm Solutions has recently brought the VXi brand into our product offerings as yet another option for headsets. VXi Corporation, founded in 1989 in Rollinsford, NH, stated its mission as creating headsets for contact center environments that were tough, low cost, and easy to manage. Since that time, VXi has continued to make gains in the headset market and is a well-recognized headset manufacturer, found most commonly in contact centers and semitrucks throughout the U.S. and Canada.

Here’s what sets VXi apart from other brands:

Cost
The low price of the VXi headsets and accessories cannot be understated. Inexpensive, yet durable, VXi headsets are a great option for budget-conscious organizations. VXi reports a 2 percent breakage rate, which is similar to its competitors.

Warranty
The Warranty period for VXi products is similar to its competitors in length; however, with VXi, an additional warranty time is allowed. For example, if call center and office headsets carrying a 2-year warranty fail within the first year of use, VXi replaces it with a unit carrying a FULL, 2-year warranty. If any call center and office headsets carrying a 2-year warranty fail at any time within the second year of use, VXi replaces it with a unit carrying a FULL, 1-year warranty.

Should a VXi wireless solution or accessory fail within its 1-year warranty period, VXi replaces it with a unit carrying a FULL, 1-year warranty. You’ve got peace of mind with VXi products.

Interchangeability
VXi is the only headset manufacturer to offer headsets and bottom cables that connect to not only VXi products, but also to two additional brands: GN Netcom/Jabra and Plantronics. These headsets and direct connect cords have pin configurations compatible with QD’s of those brands. When choosing the correct headset or cord, V, P or G will be the choices: VXi, Plantronics or GN Netcom/Jabra. Y-cords, USB adapters, and more are all compatible with these 3 brands.

Economized Packaging
When deploying hundreds – or even thousands – of headsets concurrently, the packaging left behind from the headset boxes can be a real nuisance and mess to dispose of. VXi offers their headsets packaged 2 ways: the traditional box, and alternately in plastic bags. The smaller footprint of the plastic bags means it costs less freight to ship the headsets, and there is less packaging to dispose of once the headsets have been unpacked and set up at individual work stations.

You will notice on our web site that VXi headsets are marked either “Bulk” or “Box.” It is the exact same headset; only the packaging varies.

Products unlike any other:

Corded USB Headset for Contact Center with Built-In Presence Indicator
In 2013, VXi introduced the patented UC headset with a built-in presence indicator, the only headset on the market with this LED presence indicator. The indicator, built into the microphone boom, is the top-of-the-line UC ProSet LUX, a plug-and-play headset that gives you excellent sound quality— and a noise-cancelling microphone – across devices and media types. It visually notifies others if you’re available, on a call or not to be disturbed. In-line call controls are a handy way to answer/end calls, mute the call and adjust the volume.



Lowest Price Wireless Headset
VXi’s wireless headset, the V150, is the most economical wireless headset on the market today (MSRP $119.99). The V150 connects to desk phones and has a field-replaceable battery to extend the life of the headset for years. Three wearing styles included in the box – headband, behind-the-neck, and over-the-ear – allow the wearer comfort and personalization often found only in higher-end wireless headsets. We tested this product in our office and the sound quality, comfort, and range was really great! To answer and end calls away from your phone, (up to 300 feet away), purchase an EHS cable. The VXi EHS cable has an exclusive design that installs directly under the base of the V150 headset, so there is no cable clutter on your desk!

The Trucking Industry Loves BlueParrott
VXi has found success in the trucking industry, with the rugged BlueParrott B250-XT, introduced in 2007. This headset, available at most major truck stops and travel centers in the U.S. and Canada, has made it the #1 choice and most popular Bluetooth headset among professional truck drivers. Designed especially for high noise environments, BlueParrott headsets are an ideal solution.

The Parrott Button on the B350-XT can be set to your choice of mute, speed dial and more, with the free BlueParrott app for smartphones (both Android and iPhone compatible). The app also allows push-to-talk, similar to a walkie-talkie. You can also stream music or GPS directions to the headset; talk for 24 hours (!); and use with 2 cell phones, or a phone and PC at the same time.

We are excited to announce this new venture with VXi, and invite you to view the entire line of VXi on our web site here: VXi Products.

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