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Showing posts tagged: Headsets

Elevate employees' work from home experience

3/5/2021 - 0 Comments
When the Pandemic caused businesses to close last spring, many employees were sent home with a computer, a few office supplies, and no idea of when they would be able to return to the building. Communication devices such as headsets, speakers, and cameras (if they were even considered) were haphazardly ordered, or employees were left to use their personal ear buds and the built-in cameras in laptops.

Now that we've had some time to work through these issues and many employees remain in their home work spaces, they most likely are continuing to use the same thrown-together set-ups that they were sent home with in the spring. With the benefit of this past year as a teacher, we have a better idea of what works at home, and find many companies and individuals are starting to think of ways to enhance their WFH experience. We’ve put together some products for you to consider that will surely improve your work from home setup.

Wireless Headset

To experience complete silence while working, we recommend the Jabra Evolve 75 headset with Active Noise Canceling. It connects to both computers (with the included Link 370 USB adapter) and mobile phones via Bluetooth. The hear through feature lets you listen in to your surroundings, without removing the headset. We like the option to walk and talk, so you're able to take your calls on the go (up to 100 feet), whether it's to the kitchen to grab a glass of water, or to answer the front door to accept your FedEx package. The large, cushioned leatherette ear cushions rest comfortably on your ears for even the longest of calls and Zoom meetings. When you need to work in a new location, the included hard-sided zippered carry case will protect the Evolve 75 on the go. Available in both UC and Microsoft variants, you can also purchase the headset with a charging stand, if you would like to have a convenient place to store and charge the headset on a desk, when not in use.

Corded Headset

Jabra Engage 50 mono, or Engage 50 duo, and the optional Link call control take communication to a new level. The Engage 50 is a digital headset with a powerful processing chip in the ear cup that delivers advanced functionality including call analytic data. The 3-microphone system with intelligent noise-cancelation blocks out background noise and breathing sounds, so customers hear only the agents voice thereby delivering a superior call experience, whether you work from home or a physical contact center. The call control unit accessory enables agents to adjust volume levels and mute, speed dial, answer and end calls, and update their status lights at the touch of a button. The control unit is easy to use and designed to stay in place. Two programmable buttons can be customized in Jabra Direct; out of the box they are programmed for Speed Dial and Busylight (green: available; red; busy). The volume dial, and mute and answer/end buttons are intuitively placed and easy to use at a touch. There are Microsoft Teams-certified and UC variants in both USB-A and USB-C options. The Engage 50 headset ends in a USB-C connection, so if you are using these headsets in a computer with USB-A sockets only, you will need to purchase a Link unit.

We recommend the Engage 50 if you take calls and participate in team meetings primarily from your computer, and do not use a desk or mobile phone.

Speakerphone

If you're working in a private space, you will be able to use a speakerphone. We recommend the Poly Sync 40 or Sync 40+ models and you can find all of the Sync 40 variants, here: Poly Sync 40 Speakerphones.

Turn smaller or flexible spaces into powerful conference rooms; the Sync 40 provides premium sound. The multi-microphone array focuses on what’s being said and helps keep echo and noise out of meetings. And, full duplex audio lets conversations flow naturally, even when users talk over each other.

We like the flexibility that the Sync 40 offers. You can connect to either USB-A or USB-C computers with the same unit, thanks to the integrated cable that has both connections included. The Sync 40+ models include the BT600 USB dongle and a USB-A to USB-C adapter. When you go into the office, you can wirelessly pair two units together for larger meeting space needs.

It is certified for Zoom and Microsoft Teams, for seamless experiences, as well as other major UC communication platforms.

Camera

For a clear picture on all of your Teams and Zoom calls, we recommend the JPL Vision Mini camera, which is a diminutive device with some great features, including automatic low light correction, integrated privacy cover and 2-year warranty. The Field of View is 67° and you have full 360° camera rotation including 90° tilt for over-desk viewing.

The plug-and-play Vision Mini is designed to suit the way you like to make a video call, whether it’s one to one or conference, you can place the Vision Mini webcam where you want it - on a computer monitor, desktop or tripod. It is compatible with all major platforms and the price is pretty nice: $49.95 MSRP.

Busylight

Use this at home now, and in the office when/if you return. The design of the Omega Kuando Busylight makes it highly visible from across a room and is an instant notification of your status: Red for Busy; Green for Available; and other colors that can be programmed to suit your work style. It will also: Ring and flash on incoming calls; Beep & flash – Indication for IMs; and there's a Flash notification for missed calls/IMs. Everyone can benefit from an Omega Busylight at their work space.

We have become quite adept at collaborating with colleagues, customers, and students from a distance, and these products will raise your communications game — whether you remain at home, or return to the office building. Contact our team for personalized recommendations to elevate your communication devices at 1-866-998-9991 or Chat us now.

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BYOD: Bring Your Own Device

3/2/2021 - 0 Comments
Has your company implemented a BYOD (Bring Your Own Device) policy and you’re not sure what type of audio and video product to purchase? Our team has put together a few suggestions at a variety of price points, for typical BYOD scenarios. These products will beat the audio and video quality found in a standard laptop or computer. Each individual environment and preference may require a modification, and our team is ready to provide specialized suggestions for your unique work space and situation. Call us at 1-866-998-9991 or Chat us now for help.

Quiet work spaces

If you are working in a private home office, private office, or in a hotel room, and you are able to close the door on noise, we suggest these devices:

A speakerphone with extra features, such as the Poly Sync 20+: This USB-A with BT600 USB dongle speakerphone connects to computers and mobile phones. When you're not on a call or in a video conference, you can use the Sync 20 to play music. It's simple to connect and portable for use anywhere. The programmable Rocket Button can bring up a Voice Assistant, play music, and more. Customize this in the Hub Desktop software, a free download.

If you'd rather use a headset with your computer, the Poly Blackwire 5210 is a corded headset with call controls at your fingertips for call answer and end, volume adjustments, and mute. The lightweight headset has a large ultrasoft leatherette ear cushion, and it offers connection both via USB and 3.5mm; however, for best performance, it is recommended to connect to computers via USB. A noise-canceling microphone is integrated in the bendable mic boom so that your voice comes through loud and clear.

Other great options for a single-ear corded headset include the Jabra Evolve II 30 which offers USB and 3.5mm connections; Poly Blackwire 3310-M which has a USB connection, and Blackwire 3315-M, which is a dual connection to USB and 3.5mm. All three of these headsets are Certified for Microsoft Teams, which means that when you connect this headset to your computer and you're logged into your Teams account, Teams will immediately recognize the device as the default sound device.

If you would prefer a wireless headset for computer only, the Poly Savi 8200 UC has wearing style options (mono, duo or convertible), ANC in the duo variant, and unlimited talk time in the Savi 8245 UC. For a wireless Bluetooth headset with dual connectivity for both mobile phone and computer, we recommend the Jabra Evolve2 65 which seamlessly transitions between the two connections so you're always on.

Noisy work spaces





















If you are working in a space with one (or more) family members, such as at the kitchen table, we recommend an Active Noise Canceling headset that will block background noise so that you are able to concentrate on your work. EPOS Adapt 660 has adaptive Active Noise Canceling that monitors your working environment and adjusts noise reduction accordingly. Talk Through technology for listening to colleagues without removing the headset, for a quick check-in to your environment. These ear speakers completely surround the ears.

Jabra Evolve 80 has large ear speakers that completely surround the ear, and bright Busylights on the ear cups that provide a visual notification if you are on a call or do not want to be disturbed. This connects via both USB and 3.5mm jack for mobile phones equipped with that port.

For a wireless ANC headset option from Jabra, the Evolve2 85 has an advanced digital chipset for the clearest calls, a microphone boom that can be folded up and stored away when not in use, and Busylights that are more visible than ever, allowing you to be seen from every angle, for even fewer interruptions. These headsets have a "Listen In" feature for when you need to check in on your surroundings without taking off your headset.

A corded USB headset with advanced Active Noise Cancellation, the Poly Blackwire 8225 has three settings for optimal productivity. Acoustic Fence Technology in the noise-canceling microphone keeps calls free from background noise, and improves vocal clarity for clear conversations.

A standard recommendation in noisy environments is to wear a duo headset with both ears covered, which helps to block ambient noise, for passive noise cancellation. The Jabra Biz 2400 II Duo USB headset has a Kevlar cord for durability, luxury leatherette ear cushions, an unbreakable 360° FreeSpin boom arm and call controls at your fingertips, thanks to the in-line call controller.


Poly Blackwire 5220 has a sling headband design in this dual ear headset, and connects via USB or 3.5mm. The in-line call controls are a handy feature, and let you answer/end calls, adjust volume and mute. The corresponding LED lights on the call controller provide a great visual reminder: Triple flash green=Incoming call; Double flash green=Call on hold; Solid green=On a call; Solid red=Headset is muted.

The Poly EncorePro 320 is a lower cost option that plugs into your computer (either USB-A or USB-C), with in-line call controls for volume and mute.

For personalized recommendations, contact our Headset Experts at 1-866-998-9991 or Chat us and they will find the best solutions for your unique requirements.

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Remote health care with a human touch: Improve patient satisfaction with outstanding calls

2/16/2021 - 0 Comments

Health care in the age of technology



With the recent boom in virtual health care, the need for outstanding technology solutions that keep patients and health care practitioners connected has never been greater.

As remote health care becomes more widely available, technology has a key role to play in ensuring these virtual services are at a consistently high standard. The right devices keep health care workers connected, both to their patients and to each other. With 90% of people believing that remote health care is as good or better than traditional services, there’s never been a better time to ensure that the technology you’re using to deliver remote health care options is the best that it can possibly be, specifically audio and video solutions.

We recommend the Jabra devices, designed to bring a natural human touch to these interactions. From the immersive 180° video you get with Jabra PanaCast, to the world-leading professional-grade audio of Jabra Evolve2 65 headsets, and the outstanding 2-way audio of the Jabra Speak 750, there’s a product that’s perfect for protecting the genuine human connection that’s so vital to healthcare interactions.

And that’s exactly where Avcomm Solutions comes in. As a Jabra Premium Partner, we are uniquely positioned to provide product recommendations, special pricing, and support after purchase, to ease your transition into professional grade audio and video communication devices. Our team provides specialized recommendations to each customer, for the best set-ups possible. Whether you need cameras, headsets, or speakerphones, we will configure the best devices for your needs.

Contact us at 1-866-998-9991 or Chat us now.

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Jabra Technology Refresh program offers cash back on new devices

1/7/2021 - 0 Comments
The extremely generous Jabra trade-in promotion has been extended for another year, and is available through the end of 2021. This is a great opportunity to stretch your budgets farther when upgrading your communications experience with these industry-leading headset, speaker and video solutions. Jabra PanaCast camera is the world's first intelligent 180° Panoramic-4K plug-and-play video solution. With purchase of the PanaCast, get $75/unit for existing PanaCast 2 or 3 cameras; or $150/unit for non-Jabra huddle room cameras! Learn more about the amazing PanaCast on our blog, or watch our overview video, here: Introducing Jabra PanaCast.

The Technology Refresh program also offers $40 cash back for each non-Jabra wireless headset that is traded in, with the purchase of an Engage Series DECT, Evolve2 65 or 85 Bluetooth, or Evolve Bluetooth wireless headsets. If you have wanted to make the switch to a Jabra wireless headset, NOW IS THE TIME!

Or, if you already use a Jabra wireless headset (specifically, the PRO 920, 930, 935, 9450, 9460, 9465, 9470, or Motion Office), you can upgrade to the new wireless headsets and receive a $20/unit rebate check in the mail for the trade in.

Additionally, when you upgrade your technology to the Jabra Speak 710 wireless speakerphone, receive $20 back for a Jabra Speak 410/510, or $40 for a non-Jabra personal or huddle room speakerphone that is traded in. The Speak 710 (both UC and MS versions) offers wireless linking and connects to an additional Speak 710, for double the room coverage (up to 12 people). Connect to laptop, smart phone and tablet via USB or Bluetooth, and with plug-and-play simplicity, it's easy to set up — wherever you take meetings. Fifteen hours of battery life ensures you can meet (or listen to music) for a long time.

Corded headsets have also been added to the mix, and with any Jabra Evolve2 40, Engage 50, Biz 2300 or Biz 2400 II headset purchased, get $10/unit for existing Jabra wired solutions; or $20/unit for any non-Jabra wired solution.

These Technology Refresh promotions are only good through December 31, 2021, so take advantage of the savings and equip your staff with the latest and greatest in office and mobile wireless technology. Click here for the promotion's T's and C's.

Learn more about the qualifying headsets, below:

Engage with Jabra and its Engage series, an entirely new class of DECT wireless professional headsets. The series provides superior wireless connectivity to a range of up to 490 feet - and enables up to 3 times more users to operate in the same office space with no loss in connection quality. Integrated busy lights in these headsets increase productivity and alert co-workers' to your busy status.

Engage 75 headsets connect up to five devices simultaneously, increasing availability for customer calls. And the choice of wearing styles support workers' preferences and workstyles.

For detailed information about each Engage headset, click on any of the following links:

Engage 65 Mono
Engage 65 Stereo
Engage 65 Convertible
Engage 75 Mono
Engage 75 Stereo
Engage 75 Convertible

Evolve wireless headsets
These Bluetooth headsets connect to mobile phones and PCs, thanks to the included Link 370 USB dongles. Active Noise Canceling headsets, Evolve 75 and Evolve 75e, keep the user focused on tasks and conversations, and the Evolve 65, Evolve 65e and Evolve 65t offer a variety of wearing styles (including true wireless with the Evolve 65t ear buds) for clear calls, wherever you work.

Evolve2 65 and Evolve2 85 wireless headsets connect to computers and mobile phones, via Bluetooth and with the included USB dongle. Digital hybrid Active Noise Canceling in the Evolve2 85 has been designed for incredible noise isolation with ear cushions that completely surround the ear. Evolve2 65 gives you 37 hours of talk time. The isolating foam oval ear cushions and pioneering new angled earcup design work to effectively block out your surroundings. When you move the boom arm up, it will mute the mic, and down to unmute or answer call.

Evolve2 40 corded headsets
The call controls have been moved to the ear speakers, for an easy way to answer calls, change volume levels and more. Put this headset on and the noise will fade away: the isolating foam oval ear cushions and angled ear cup design block out your surroundings, for outstanding passive noise cancellation. Move the boom arm away from your mouth and the intelligent mute switch is automatically activated. Evolve2 40 headsets are available in mono or duo; Certified for Microsoft Teams or UC; and USB-A or USB-C variants.

Engage 50 headsets
These headsets have been created with state-of-the-art software including in-depth analytics for businesses, as well as live on-screen microphone guidance for agents. The three-mic system eliminates breathing sounds, background noise, and other distractions. Available in either mono or duo, the Engage 50 is a USB-C headset; an additional call controller unit can be purchased to enhance the headset.

Biz 2300 and Biz 2400 II headsets
Jabra's corded headsets feature world-class sound, tough construction, and comfort for all-day use. The specially designed “air shock” noise-cancelling microphones filter out sharp breathing sounds and popping noises often heard in conversations. Available in both one-ear and two-ear models, and with connections to desk phones or PCs, Biz 2300 and 2400 II headsets are perfect for all-day wear in contact centers, offices and more.

Visit the Jabra web site to learn more about the promotion, and instructions on how to claim the cash back: Jabra Technology Refresh This promotion expires December 31, 2021, and all claims must be submitted by January 31, 2022.

Contact us today for recommendations on the best headsets for your unique requirements! 1-866-998-9991

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Alternative headset styles: Choices that go beyond the headband

12/21/2020 - 0 Comments

Do headband-style headsets give you headaches? Or, do you prefer an on-ear or over-the-ear headset? We are fortunate to partner with brands that offer a multitude of wearing styles sure to meet the unique preferences of many.


Some of our customers like the over the ear wearing style which can be worn on either ear, and have cushions or ear gels that keep the headset secure to the ear. Customers like the versatility and lightweight design, as well as the ease of use. Connection styles vary, either corded or wireless, for truly the most optimized experience for each user.

Here are some choices for corded headsets:

Plantronics StarSet H31 CD has a small ear tip that is placed directly into the ear canal, and the headset rests lightly behind the ear. The voice tube microphone will be sufficient for those working in a closed-door space by themselves; any background noise will be clearly conveyed to the person on the other end of the line. The headset is shipped with 6 different sized pliable ear tips.


Plantronics EncorePro 530 headset has an ear hook that can be bent to conform to the ear, and can be worn on either the right or left side. The foam ear cushion rests lightly, and securely, on the ear. Or, if you prefer to have several wearing styles for the same headset, the EncorePro 540 is a 3-in-1 headset that comes with these wearing styles: ear hook, neckband and headband. It is extremely easy to switch wearing styles, thanks to the design of the snap-on clip.



Here are some choices for wireless headsets:

The EPOS | Sennheiser Impact SDW 5016 is a convertible headset with triple connection to mobile and desk phone, and computer.

A colleague who uses this headset at her desk has had a positive experience with the SDW 5016, with the headset instantly connecting to the device when needed. A note of caution: she reports that because she has "tiny ear holes" she does not experience a snug fit in her ear (even with the smallest ear tip that is included in the box).


Poly Savi 8240 UC is a great convertible option if you'd like a wireless headset that has a single connection to a computer. The ear hook wearing style has an ear tip and optional ear loop to secure it to your ear. A headband and neck band are included in the box, too. To further customize the headset, the included Fit Kit card has 4 gel ear tips in varying sizes; 3 different sizes of ear loops; and a fabric piece to slip onto the ear loop for comfort. On a full charge, you get up to seven hours of talk time. If you need extended talk time, the Savi 8245 UC includes an extra battery for unlimited talk time. The Savi 8245 UC comes with 2 batteries; the second battery is always charging in the headset base.

We have many other options that may suit your style better; call our Headset Experts at 1-866-998-9991 or Chat us now for personalized recommendations.

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