There were 9 posts tagged: Video
March 17th, 2021 • 0 Comments
We've expanded our product portfolio to now include a variety of webcams, given the huge uptick in video communications over this past year. We believe it is worth spending some money to get a higher-quality video experience. While laptops have built-in cameras, the quality can leave something to be desired. The tiny lens and choppy video can cause problems, and distract from meetings.
A professional webcam is the answer, and also gives you the flexibility to aim it wherever you want, without adjusting your laptop. These cameras offer big dollar features at reasonable prices. Some even offer digital zoom; others have microphones. Check out our brief overview:
|JPL Vision Mini||VDO360 SEEME||JPL Vision View||VDO360 1SEE||JPL Vision+||Konftel Cam10||Poly Studio P5|
|Resolution||1080p HD||1080p HD||1080p HD||1080p HD||1080p HD||1080p HD||1080p HD|
|Field of View (FOV)||67°||75°||96°||70°||96°||90°||80°|
|Microphone||2 built-in mics||2 built-in mics||No||No||2 built-in mics||2 built-in mics||Built-in directional|
|Extra USB Port||No||No||No||Yes||No||No||Yes|
|Warranty||2 years||1 year||2 years||1 year||2 years||2 years||2 years|
|BUY NOW||JPL Vision Mini||VDO360 SEEME||JPL Vision View||VDO360 1SEE||JPL Vision+||Konftel Cam10||Poly Studio P5|
If you'd like a camera that you can use at home now, and later in the office in a huddle/conference room setting, we recommend the Jabra PanaCast. The viewing angle of the camera can be
adjusted to 90°, 120°, 140° or 180° using Jabra Direct for a customized view in all environments.
For personalized recommendations for your unique environment, contact our Customer Care Team at 1-866-998-9991 or Chat us now.
December 23rd, 2020 • 0 Comments
Poly has the answer: the Sync 20 speakerphone provides robust audio for conference calls and music, anywhere.
A multi-microphone array reduces both echo and unwanted background noise – keeping the focus on who’s speaking. Full duplex audio technology allows people on both ends of the call to speak simultaneously without muting each other, making conversations feel natural. You won't miss a word.
The bass reflex system with dual-passive radiators ensures high-quality, natural-sounding voice while on calls and and there's deep bass for jamming out to your favorite playlist between calls.
The best part? It's easy to set up: Take the Sync 20 out of the box, connect it to your mobile phone or computer (via Bluetooth or with the integrated USB cord on the bottom of the Sync 20), and you're ready to go.
Once you're connected, the highly visible LED light indicator lets you know the call status – even from a distance. The touch buttons on the top of the Sync 20 let you answer and end calls; increase and decrease volume; mute calls; and switch between functions – such as play or pause music, last number redial, voice assistant, and more – with the touch of the programmable Rocket button. The Microsoft Teams-Certified variant has a dedicated Teams button.
Whether you need USB-A or USB-C connection, Microsoft or UC certified, or a BT600 USB dongle (all of the "+" models), there's a speakerphone to meet everyone's requirements. You can take a look at the all of the Poly Sync 20 and 20+ variants, here: Poly Sync Speakerphones.
It's worth mentioning that the Sync 20 battery gives you up to 20 hours of talk time, and you can charge your smartphone too in the integrated USB-A charging port.
The Sync 20 has been IP64-rated for dust and water resistance, so it's safe to wipe it down with water or disinfectant to keep it clean and germ-free.
Poly is continuing the Sync series with the Sync 40 for huddle room spaces and the Sync 60 for small to mid-size conference rooms. Watch for those models in 2021. Our Customer Care Team is ready to help you determine which Sync 20 or Sync 20+ model you need. Give them a call at 1-866-998-9991 or Chat us now.
Learn more about the Sync 20 models, in our overview video.
September 28th, 2020 • 0 Comments
Certified for Microsoft Teams and Zoom, Jabra PanaCast works with all UC platforms.
Be confident that teachers can connect, with whatever equipment they are using; it is plug-and-play by bringing your own laptop. You can add on a hub or dock that also connects speaker, TV, power and internet, for a simple one-cable user interface. It has an integrated mounting bracket and a standard 1/4"-20 thread that can be used on a tripod; a wall mount and table stand are available as additional purchases.
Teachers will appreciate the 180° Panoramic view. They can take full advantage of white boards, teaching aids, and the space in the classroom to move around and keep students engaged. The PanaCast is reasonably priced ($695 MSRP) and offers a 2-year warranty.
When you combine the Jabra PanaCast with a Jabra Speak 750 speakerphone, it's an optimal video and audio experience that's like a face-to-face class.
In this video below, Gina Spencer, a member of the Jabra Collaboration Team, provides a brief overview of just some of the many benefits the PanaCast can offer to your classroom.
To schedule a one-on-one demo of the Jabra PanaCast, contact our Customer Care Team at 1-866-998-9991.
August 21st, 2019 • 0 Comments
Bring huddle rooms to life with best-in-class audio, and now video, from Jabra. The new PanaCast videocamera is the world's first intelligent, 180-degree panoramic 4K plug and play solution. It is compatible with all leading videoconferencing platforms on the market, and is certified for use with Microsoft Teams.Similar to the tailor who brings together various pieces of fabric to create a cohesive whole, the nine processors (and patented technology) located inside the PanaCast body stitch images together from three separate camera lenses (13 megapixels each) to create a single image spanning 180 degrees.
This 180-degree technology means there are no invisible areas — even in the smallest huddle rooms! No blind spots, no one's cut out of the picture, and there's no wasted space. When there are only one or two people in the room, the PanaCast uses Intelligent Zoom to focus on participants when the full field of view is not needed.
Jabra PanaCast offers 4K images, to display an image of at least 8 million active pixels. It's much sharper and results in higher clarity: 4K is four times that of the old HD standard. The size of the camera is remarkable, considering the technology packed into it: at just 6.1" x 3.5" x 1.8" the PanaCast fits in the palm of your hand.
PanaCast offers Intelligent Vision, a technology that works the way our eyes do, so that it adjusts automatically to changes in light. A dull or dimly-lit room is transformed. If your huddle room has natural light, PanaCast technology automatically adjusts the changing lighting.
PanaCast has a standard 1/4″-20 thread and can be used with the PanaCast wall mount and table stand (available as additional purchases) or even any tripod with that screw size.
PanaCast has an integrated mount, for further flexible placement on a TV screen or laptop, for example.
For a complete room solution, we recommend the Jabra Speak 710 as the complementary audio device. It, too, is a plug-and-play accessory. The Speak 710 is plenty loud, and the 360-degree omnidirectional microphone picks up sound from all corners of a room. Connect with the integrated USB cord, or via Bluetooth.
The Speak 710 can be linked to an additional Speak 710, for double the room coverage! The two Speak units are connected wirelessly, with the press of the Link button on the Speak 710!
Jabra Direct should be downloaded to the PC that is running both the PanaCast and the Speak 710. You will be able to change settings in Jabra Direct, as well as update all firmware.
Jabra is known for its high quality, easy-to-use products, featuring advanced technology. As a Jabra Premier Partner, we're thrilled to offer them to our customers. Chat with us now to learn more!
Will Video Conferencing make you regret referring to your contact center as ‘multi-channel’? Consider these issues.
March 19th, 2019 • 0 Comments
A guest post by Mike Dershowitz, the CEO of Rethink Staffing, a Fair Trade Outsourcing Company, and its sister facility, RTS Philly Outsourcing Center. He believes that when companies focus on their employees’ social and economic progress, it motivates them to perform better at work and produce outperforming results. Contact him at 888-631-0398 or email@example.com for an initial consultation. Read more from Mike on his Medium site.
Original publish date: September 3, 2018
As much as the contact center world is deploying AI and bots, like any other business, to optimize its operations with existing humans, or someday replace them, there has been a parallel, growing body of practice known as “Video consumer Service” that is quietly changing our industry as well.
With broadband almost everywhere now, video conferencing has come into the mainstream and is used by many business professionals almost on a daily basis. A 2017 study by IHS Markit stated that 85% of companies surveyed use video conferencing as part of their unified communications environment.
Make no mistake, video consumer service could be coming to your contact center. Video consumer service gives us a fascinating window, not only into the future, but also into a world where “phone etiquette” is insufficient, and a place where bots will not be able to go for decades, if ever.
At Rethink Staffing, one of our earliest consumers was a company with a pure Video Consumer Service need. While we do handle their regular multi-channel support, their video consumer service staff is twelve times the size of their multi-channel staff. For their business, Video is consumer service.
Asked whether or not we could do this, our answer was “absolutely,” and we had a handful of early Agents who were game. But once we got started, there were a host of issues we definitely had to worry about, for which neither we nor our client was prepared for.
For the uninitiated, video consumer service is simply rendering a consumer service session via video, where you can see the consumer, and your consumers can see you, and interact with you through a microphone, speakers and a webcam. While not for everyone, you’d be surprised how many consumers find it a viable option.
In preparation for the day when a video consumer opportunity may be at your doorstep, here’s a small list of things to consider if one of these comes across your desk:
First up? “Eyelines.” When your consumers can see your agents via video, it’s a whole new ball game about what your contact center actually looks like. The consumer will care, and comment, about what they see. Embarrassment ensues, like the time we inadvertently positioned an agent’s desk in front of the door to the men’s room without realizing it. Luckily all the consumer saw was hands being washed before we caught that mistake and corrected it.
Second: “New Etiquette.” We had to re-write the rules here, on both sides. What shocked us most was how some agents became lax in their behavior on camera, in many cases without noticing it. Like the time that a consumer who went to retrieve a piece of information, and our Agent decided now was a good time to brush her hair, and reapply makeup, and continued to do so when the consumer returned.
Third: “Connection.” Connection and computer speeds at your consumer’s point of contact will vary greatly. While the software for video consumer service should validate your consumer’s technology, this will impact the way your Agents render service. They have to be on the lookout for pauses, echoes, and other impediments to smooth communication. Think back to the early days when we started getting calls from consumers on mobile phones.
Fourth: “Thick Skin.” We had to retrain folks on what they could expect to see from those outlier consumers. No longer were we worried about sarcastic comments, profanity, or yelling. Now, we had to worry about the visual side of all of that, as well as a window into consumer’s lives that turned early agents into enthusiastic voyeurs.
And then there was the time when the Agent, confronted with an attractive member of the opposite sex on their video screen, tried to end the call by getting a date.
In the beginning, while it was certainly an entertaining and a profound window into the human psyche, the video feed ended up normalizing Agent behavior, once they were made aware, much faster than the phone does. Simply put, the human psychological need for esteem and not to be embarrassed turned out to be our biggest ally in creating professional behavior while on video.
Also, it’s important to not neglect the IT issues here. Forget about just good webcams and microphones — that’s table stakes. Your IT department has to worry about massively greater bandwidth consumption, redundancy, congestion, as well as packet routing.
Finally, the intimacy of video is so much greater than the phone; 90% of all human communication is nonverbal. The upside to video consumer service is that when it’s good, your agents feel much better about helping their consumers and the thanks they receive make a much larger impact on them.
So, if you see a video consumer service application come across your desk, I say go for it. If nothing else, it will be challenging and fun. Just make sure you’re prepared for what you’re getting yourself into!