The COVID-19 pandemic has fundamentally changed the work place: some were sent home to work and will stay there; others working in the office have new rules to follow.
To limit virus spread, the CDC recommends limited face-to-face contact. As people return to the office, the CDC-recommended social distancing, also called “physical distancing,” (keeping a safe space between yourself and other people who are not from your household) is in effect. To practice this distancing, workers must stay at least 6 feet (about 2 arms’ length) from others.
For call centric employees, side by side training is a necessity; yet, how can we accomplish this in the office, at a safe distance?
Fortunately, the technology in most DECT wireless headsets allows "call conferencing" between units. This is a great feature that allows employees to drop into calls for training or conference call purposes, with minimal contact.
Call training is easy — and safe — when you use wireless headsets.
1. Remove the primary/host headset from the base.
2. Drop the secondary/guest headset into the headset cradle. The host headset will hear a tone to accept the new headset. The host headset will click the "Answer/End" button.
3. Remove the guest headset from the host base. The headsets are now paired and ready to work together. This process can be repeated for an additional 2 headsets, for a total of 4 headsets on the same call.
4. The guest headset can be muted for listening purposes; simply unmute if necessary.
5. To end the conference/pairing feature, press the End button on the primary/host headset. It's that simple!
If you deploy corded headsets to your employees, you’ll want to explore options beyond traditional side by side training. Perhaps your current softphone solution offers listen-in type features that you can take advantage of for training purposes.
For questions about wireless headsets in the contact center environment, or suggestions for the best wireless headsets for your unique set-up, call our Headset Experts at 1-866-998-9991 or Chat us now!
A familiar name in the audio world is now in the professional office headset space.
Bose Professional has introduced the 700 UC wireless headsets in 2 color choices: silver and black. The audio quality that you've come to expect from Bose, along with 11 levels of active noise cancellation, combine to position Bose Professional as a serious contender in the office space.
Audiophiles are most likely familiar with the Bose 700 headphones; this is the same fit, feel and look, with one key difference: the included pre-paired Bose USB Link dongle. The Link dongle is plugged into your PC or Mac, and then connects to the 700 UC headset via Bluetooth to seamlessly integrate with your UC software platforms. The 700 UC are certified for use with Microsoft Teams, Google Meet and more.
The boomless mic design has an adaptive four-microphone system, which isolates your voice from surrounding noise.
With 20 hours of battery life, active equalization technology for premier audio, and Conversation Mode to quickly tune into your environment, the Bose 700 UC headset is a great choice for Bose devotees and others.
Included with the 700 UC headset is a Bose USB Link dongle, audio cable, a USB charging cable and a hard-sided zippered carrying case
for storage and travel.
Plantronics has announced the Savi 710, 720, 730, 740 and 745 wireless headsets are being withdrawn from production and will only be available until supplies last.
The recommended replacements are the new Plantronics Savi 8200 DECT wireless headsets. Similar to the Savi 700s, the Savi 8200s offer triple connection to desk phone, PC and mobile phone. Some great features of the Savi 8200 series are the large leatherette ear cushions, comfort padded headband, and the Savi 8220 has Active Noise Canceling. Savi 8200 headsets offer up to 13 hours of talk time on a single charge. You can roam up to 590 feet (environment-dependent) from your PC for maximum freedom. And, convenient voice prompts notify you of mute status, roaming range limits and more.
When we're in the office, most of us take calls on our desk phones, mobile phones, and various PC/Mac soft phones. We need our headset to easily support all of those connections. Plantronics, now Poly has answered this need with the new Voyager Office series.
“Open office floor plans require a certain amount of flexibility and mobility of employees,” said Tamara Lane, director of product marketing, at Poly. “To escape noise and distraction, you might duck into a huddle room for a call, take your next meeting in the lobby or join a meeting from someone else’s office which means you not only use a desk phone but a PC or Mac and your smartphone for collaboration. The Voyager Office Series delivers high-quality audio in a comfortable headset that performs in all of those scenarios.”
The Voyager 4200 Office Series offers an over-the-ear, hi-fi stereo and mono headband wearing style. The Voyager 5200 Office Series offers a sleek and discreet over the ear wearing style for those working on the go in and out of the office. Both the Voyager 4200 and Voyager 5200 Office Series come with the option of a one-way desk phone only or two-way desk phone and PC/Mac office base, in addition to a mobile phone. The headset connects directly to mobile phone via Bluetooth, so this is an office wireless headset you can use without the base, ANYWHERE! And, thanks to Bluetooth 5.0 with BLE, roaming range for these headsets is up to 300 feet (dependent upon environment), and talk time is up to 12 hours!
The Voyager 4200 and Voyager 5200 Office Series have a version available with a dedicated Microsoft Teams button, both on the base and the headset, to instantly invoke the Teams app. This instant access to the Teams app makes scheduling a meeting, starting a call, or checking the calendar easy. The Teams versions also provide audio and visual alerts when a Teams notification occurs. The Voyager Office Series headsets are also supported by Zoom and other UC platforms.
Amazon Alexa and Tile Built-In Support
The Voyager 4200 and 5200 Series headsets also feature Amazon Alexa Built-In and Tile integrations. Just tap-and-ask, and Alexa will respond so you can focus on your tasks at hand. Tile is integrated right into the headset which makes finding your Voyager headset easy – you can literally “ring” it.
Control Calls and Media from the Headset
It's easy to manage calls and media directly on these headsets. Features include: Call answer/ignore/end, redial, mute, volume + /-. Media controls are track forward/track back/pause/play.
Voyager Office headsets are available in both USB-A and USB-C variants. Here's the complete product listing.
Don't throw out your broken old headsets ... instead, turn your trash into cash and take advantage of the generous Trade-In Program from Jabra and VXi.
Here's how it works:
For each corded headset traded in, receive $10 on the purchase of a new Jabra corded headset. This is good for all purchases of corded Jabra headsets, excluding purchases of the UC Voice series, Biz 1500 series, or Evolve 20/30 headsets. Receive a $5 rebate toward purchase of VXi corded headsets.
For each wireless headset, get $20 toward the purchase of a new Jabra wireless headset. Purchase any wireless headset from the Pro 900 series, Motion Office, Evolve or Engage series. Receive a $10 rebate toward purchase of VXi Reveal Pro Office or V200 wireless headsets.
Once you purchase your new headsets, fill out the Claim Form and then send the number of headsets specified on the form to GN Netcom, the parent company of Jabra and VXi. This address is for all claims submitted in the United States:
GN Audio Service Center c/o Flex
6380 East Holmes Road
Memphis, TN 38141
Jabra will email you a copy of your completed Claim Form which must be included in the box with your trade-ins, as well as proof of purchase (invoice) for the new Jabra headsets. Jabra estimates that rebate checks are sent within 4-6 weeks upon receipt of all of the items above.
You might as well garner treasure from your trash in the form of rebates with Jabra and VXi's Trade-In Program. Are you ready to learn more about this fantastic offer? Contact our headset specialists at 1-866-998-9991. Don't wait! This offer ends December 31, 2020, and all claims must be submitted by January 15, 2021.