As you are shopping the Avcomm Solutions web site, you may notice that many of our products such as USB headsets and speakerphones, are labeled as "Microsoft," "MS," or "Certified for Microsoft," while others are labeled "UC." We are often asked the difference between a Microsoft and UC (Unified Communications) product, and how to choose between them.

Our answer: If you are using a Microsoft platform (such as Microsoft Teams, Skype for Business, or Lync), you should purchase the Microsoft certified variant.

What this means: the models certified for Microsoft support Microsoft platforms as a Plug and Play experience. The Plug and Play experience includes:
•automatic selection as the default audio device and
•features to answer and end calls, adjust volume, and mute.

If you are using another communications platform, such as Cisco Jabber, Ring Central, or other softphone, you should purchase the standard UC version of the headset or speakerphone. If you do use a model that is certified for Microsoft Skype for Business with a different computer softphone client, the product should work the same as a UC model regarding audio and features (such as answer and end calls, adjust volume, mute).

To set up your headset or speakerphone to work with Microsoft Skype for Business (or Teams, or Lync), install the headset manufacturer's free software:
Jabra Direct for Jabra products;
Hub Desktop for Plantronics, now Poly, products or Poly Lens App for newer Poly devices;
and EPOS Connect (formerly Sennheiser HeadSetup Pro) for EPOS | Sennheiser products.

All of these are free from the manufacturers.

For further help with your unique headset and speakerphone needs, reach out to our dedicated customer care team at 1-866-998-9991, via email, or Chat with us now.