Plantronics has announced the Savi 710, 720, 730, 740 and 745 wireless headsets are being withdrawn from production and will only be available until supplies last.

Recommended Replacements

The recommended replacements are the new Plantronics Savi 8200 DECT wireless headsets. Similar to the Savi 700s, the Savi 8200s offer triple connection to desk phone, PC and mobile phone. Some great features of the Savi 8200 series are the large leatherette ear cushions, comfort padded headband, and the Savi 8220 has Active Noise Canceling. Savi 8200 headsets offer up to 13 hours of talk time on a single charge. You can roam up to 590 feet (environment-dependent) from your PC for maximum freedom. And, convenient voice prompts notify you of mute status, roaming range limits and more.

Discontinued	Replacement
Savi 710	Savi 8210 Office
Savi 710 for Microsoft	Savi 8210-M Office
Savi 720	Savi 8220 Office
Savi 720 for Microsoft	Savi 8220-M Office
Savi 730	Voyager 5200 Office USB-A	Voyager 5200 Office USB-C
Savi 730 for Microsoft	Voyager 5200-M Office USB-A	Voyager 5200-M Office USB-C
Savi 740	Savi 8240 Office
Savi 740 for Microsoft	Savi 8240-M Office
Savi 745	Savi 8245 Office
Savi 745 for Microsoft	Savi 8245-M Office

Once we sell through stock on the Savi 700s, we will continue to sell accessories, and provide support, on these headsets.

Contact our Customer Care Team at 866-998-9991 to discuss which Plantronics Savi 8200 or Voyager 5200 is right for you!

No conference room? No problem.

The new Yamaha YVC-330 USB conference phone with innovative SoundCap technology converts the audio of open spaces into a clear and natural signal that is almost as good as being in a quiet meeting room. Essentially, it's like meeting inside a "bubble," in an open office environment.

Three technologies together become SoundCap:

•Far Field Noise Reduction (FFNR): reduces & removes distracting noises that come from sound sources outside of the meeting area (the image above shows a “bubble” over a conference table which Yamaha calls the “bubble effect” because FFNR reduces every sound that comes from outside the meeting bubble)
•Self-silence: This is basically Auto-Mute. It utilizes Human Voice Activity Detection (HVAD) technology to mute mics automatically when meeting participants aren’t speaking
•Self-volume balancer: Automatically adjusts speaker volume properly to fit surrounding ambient noise levels

SoundCap can be turned off if you would like to daisy chain 2 Yamaha YVC-330s together (with cables), or if you would like to use it in a larger space. With SoundCap on, recommended coverage area is up to 3.3 feet; with SoundCap off, it is suitable for 4.9 feet, up to 9.8 feet. MSRP for the YVC-330 is $349.00.

Not sure if this is the right unit for your environment? Contact one of our team members today at 1-866-998-9991, or Chat us now!

Dispatchers are the unsung heroes in the law enforcement field: keeping their cool in high stress situations while communicating clearly with callers, officers, and more. The equipment must be dependable, and headsets that can toggle between the radio and the telephone keep the focus on the conversation.
Plantronics is a leader in emergency responder telecommunications equipment, and designs headsets for demanding environments. Their expertise ensures that every product built meets the highest standards of quality and reliability. These devices connect to radio systems, are comfortable enough to wear for an entire shift, and offer premium sound for clear conversations.

Plantronics makes a number of products for emergency dispatchers that are compatible with nearly every major radio console. These pieces are necessary to connect to a dispatch console: Push-to-Talk amplifiers and headsets.

Push to Talk options:

The SHS1890 has a Push To Talk button that allows you to switch between radio and telephone, with proper configuration of the console. There are three choices of cord length:

• SHS1890-10 10-foot coil cord

• SHS1890-15 15-foot coil cord

• SHS1890-25 25-foot coil cord

The CA12CD is a cordless PTT (push-to-talk) headset adapter designed to provide encrypted communications and PTT functionality for applications such as Public Safety Dispatch and Air Traffic Control. The CA12CD uses digital processing (DECT standard) and operates in the UPCS band (1.92 – 1.93 GHz) in North America. If you'd prefer a wireless solution, the CA12CD-S offers a portable remote unit, with belt clip. It comes with two battery packs and two recharging wells: One for the remote unit and one for the spare battery — allow for 24/7 operation. Volume can be controlled on the CA12CD-S.

Headset options:

Plantronics headsets, including the EncorePro series and StarSet, are great headsets for dispatchers. The standard EncorePro 500 headsets includes the EncorePro 510 mono; EncorePro 520 duo; EncorePro 530 ear hook; and EncorePro 540 convertible. The lightweight headsets are constructed with aircraft-grade aluminum joints, yet are sturdy, thanks to laser-welded construction. The noise-canceling mic boom arm is flexible and adjustable to ensure proper placement.

EncorePro 700 headsets are the premium variant in the EncorePro series, which Plantronics calls "the thoroughbred of headsets." In fact, a review on the Plantronics web site from a dispatcher confirms this is a great headset for the job, giving the headset 5 out of 5 stars: "This is the most comfortable & clear sounding headset I have every [sic] had. I've been dispatching for 17 yrs and I love this headset." Leatherette ear cushions, a unique extendable mic boom, and a slim, stylish, elegant design are all reasons to choose EncorePro 700 headsets, either mono or duo ear.

StarSet H31CD features a unique design, for an extremely lightweight solution. The eartip is inserted in the ear canal, and headset rests behind the ear. The voice tube microphone boom is not noise canceling; extremely busy and noisy dispatch centers will want to use a different headset with a noise-canceling microphone. A review from a dispatcher on the Plantronics site confirms its usefulness: "I have been using this headset for nearly 10 years as a 911 operator; Clear and great tone."

Public Sector Discounts from Poly are available now through September 30, 2020. These incredible discounts on most Plantronics products are available to all State, City, County and Local Governments. Contact us today for your pricing: 1-866-998-9991 or Chat us now!

Question: What is the easiest (and most cost-effective) way to turn your existing QD (quick disconnect) headsets into USB headsets?

Answer: Change out the bottom cable.

PC-based phones (also known as softphones) are changing the communication landscape, and companies that have been using headsets with desk phones may not realize they can keep their current headsets and use them with PCs instead. Simply with a change-out of cords, organizations can protect their headset investment. All of our brands offer QD-to-USB cables that are compatible with each of their QD headsets, and all leading brands of softphones. As a result, users can continue to leverage the benefits of their current professional headsets.

This makes it the ideal solution for contact centers that want a smooth and cost-effective transition to a Unified Communications solution.

Jabra QD-to-USB Cords

Jabra offers the Link 230, Link 260 and Link 265. The Link 230 is simply a connecting cord; the Link 260 includes an in-line call controller. The controller gives agents call functions at their fingertips, such as Answer/End, Mute, and volume adjustments. The Link 260 has a variant that's certified for Microsoft, too: Link 260 MS. The Link 265 is unique to the market: an all-in-one USB training cord with call controls. We know of organizations that purchase the Link 265s for each agent, so the supervisor can simply connect their headset at any time during a call.

Not sure which QD-to-USB cord you need? We will find a compatible and effective solution for your unique environment. Call our headset team at 1-866-998-9991 or Chat us now!

Jeff Toister, a thought leader in customer service, has shared an idea on his blog, in this post: Anchor your attitude, that may help after dealing with unhappy, difficult customers (or colleagues).

Find an "Attitude Anchor." Toister says they can help to neutralize negative feelings. By focusing on something positive, the "anchor" will help you to recover a positive attitude after difficult interactions.

You are then ready to deliver outstanding service to the next customer.

Toister suggests these as "Attitude Anchors:"

• Pictures of family or friends
• Inspirational (or funny) quotes
• Upbeat music
• Conversation with family or friends
• Humor, including jokes and cartoons
• Going for a walk

These are great suggestions! What do you recommend for an Attitude Anchor? Share your thoughts by clicking on the Comments tab, above.

Sign up for free weekly tips like this one, here: Toister Weekly Tips