Avcomm Solutions

There were 76 posts tagged: headset

Sennheiser D 10 Wireless Headsets Now at a Lower Price!

May 3rd, 2018  •   0 Comments

Sennheiser has lowered pricing on their single-connection wireless headsets, and it's time to take a closer look at this series.
The streamlined design of the Sennheiser D 10 wireless DECT headsets makes no compromises when it comes to exceptional sound. Its single connectivity to either a desk phone or softphone/PC makes it easy to "plug and play" ... simply roll out and manage — the perfect headset solution for all sizes of companies. D 10 puts the freedom of a wireless solution within reach of even more everyday users.

Why Wireless?


We recommend wireless headsets for businesses and contact centers alike, for several reasons.

The freedom that a wireless headset allows — such as leaving your desk to grab a file, consult a colleague, or pick up a product from a product table to provide customer support — can all be accomplished while helping customers during the phone call. Placing someone on hold for extended periods of time is no longer necessary!

Another benefit of using wireless headsets is the conferencing feature. Did you know that you can conference up to three additional wireless headsets to the same base unit, for a total of four users on the same call? Wow! No cords are necessary; the process is a simple docking on the main base unit during an active call, accept the additional headset(s) and boom! You're on the call. To end the conferencing feature, simply end the call and turn off all of the headsets.

The headset comes with two wearing styles: ear hook and over-the-head band. A neckband is also available, as an additional purchase. Please note, the click-on adapter from the HSA 20 accessory kit is needed for mounting the headset to the neckband.

D 10 comes in 3 variants:
  1. D 10 PHONE connects to desk phones. An EHS cable or handset lifter can be added to the order, so that you can answer and end calls away from your desk. Which one you need depends upon your desk phone; contact us and we can help determine what you need for remote answer capabilities.
  2. D 10 USB connects to a PC or laptop. Sennheiser software can be used to upgrade the headset firmware, which is available at no charge. The Software Updater can be found on Sennheiser web site; scroll to the Download End User version.
  3. D 10 USB ML connects to a PC or laptop and is the Microsoft-certified headset for Skype for Business/Lync. It is fully compatible with the Microsoft platforms.
With this new lower pricing, wireless headsets are a cost-effective option! The D 10 series from Sennheiser has a lot to offer — at a great price. Contact us today!

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Just the Facts: The How-To of Buying a Professional Corded Headset for Traditional Desk Phones

April 11th, 2018  •   0 Comments

FACT: Office professional corded headsets for traditional desk phones end in Quick Disconnect (QD).

FACT: Quick Disconnect cables are specific to the desk phone, and to the headset manufacturer.

FACT: A corded headset, without the QD cable, is not useable.

This means you need to have a cable that will connect your headset to the desk phone. The only time this would not be the case is a USB headset; as that will plug directly into the USB port on a PC or laptop. Each brand has its own proprietary quick disconnect cable. That means that the pin configuration is unique to each manufacturer.

A Compatibility Guide provided by the manufacturer (or a quick call to your trusted headset reseller ☺) will assist in determining the correct quick disconnect cord (sometimes called the bottom cable) for your particular phone make and model.

Our brands’ Compatibility Guides are available here:

Jabra
Plantronics
Sennheiser
VXi

One thing to note about VXi: they are the only manufacturer that offers other brands' QD styles. They offer the VXi QD or "V," the Jabra QD, known as “G” (for GN Netcom/Jabra) and the Plantronics cables are “P” style.

We found the following online review from a competitor's website, and want you to know how important it is to Avcomm that our customers have everything they need when they receive their order and are ready to use their headset.

“You would expect a headset to be able to plug into your phone system or computer. This headset comes only with a "quick connect" component, so if you are not aware of this fact you will not be able to use it when it arrives. It is easy to make this mistake since the picture on website does not show the cord at all !! Of course you can order the other required piece at extra cost, but after waiting over 2 weeks for this lousy headphone, now I have a desk paperweight.”

We work to make sure you have what you need from the start, so that you can immediately use your new headset, and it doesn’t become a pricey “paperweight.” (Also keep in mind that we ship in-stock orders received before 3 pm Central Time that very same day, so you won’t have to wait for your headset, like this person did. If we don’t have the item in stock, we notify you immediately.) And if we receive a corded headset order with no additional connection cable, you can be sure that we'll reach out to you before processing the order.

Don’t let this happen to you! If you’re not sure what you need, call us at 1-866-998-9991.

Additional Resource: The Basic Guide to Buying a Corded Headset

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Recommendations for Softphone Side by Side Training

March 20th, 2018  •   0 Comments

USB headsets simplify the set-up for daily use at the agent's PC, Thin Client, etc. It's easy to plug-and-work with these headsets for daily use; however, when side-by-side training is necessary, a frequent question that we receive is: "Can I do side-by-side training using USB headsets?"

The answer: You cannot!

While there are USB hubs and USB adapters/splitters (male USB to dual female USB plugs) on the market, they are not built for the distribution of sound. These cables are typically for power transfer and some carry data.

Another thought is to simply plug 2 USB headsets into the PC at the same time; unfortunately, the PC can only push sound through 1 device at a time.

When our customers ask us how to achieve side-by-side training in a softphone environment, our recommendation and only option is to purchase QD headsets.

Our recommendations for side-by-side training:

The least expensive Training setup is to utilize the Jabra BIZ 1500 QD’s, the Jabra Link 230 (no volume control) and the VXi Training Y cord. If you need volume control while training, then we would recommend purchasing the Jabra Link 265, along with 2 Biz 1500 QD headsets.

The image to the right shows how this training set-up would look. In this example, Jabra Biz 2300 headsets and the Link 260 with call controls are pictured; however, it would be a similar arrangement for Plantronics, Sennheiser and VXi products.







There is a USB Y cord unique to Jabra, the Link 265, which connects 2 QD headsets and ends in USB. This cuts out one step in the above pictured set-up, but is only available from Jabra, and is compatible with Jabra QD headsets. The Link 265 has a module that controls sound distribution, and the in-line call controls are a nice touch. This QD USB Y cord was created for softphone training!

We are happy to discuss your unique training needs, and provide recommendations based on your requirements. Contact us today: 1-866-998-9991 or email us.

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USB-C Adapters, Headsets Now Available

February 2nd, 2018  •   0 Comments

To accommodate the latest USB port on the market, headset manufacturers are now offering adapters, as well as headsets, with USB-C connectors.

Why the change in standard to USB-C? First, the size. By diminishing the size of the port, laptops continue to slim down and weigh less. At first glance, the USB-C is similar to micro USB; however, it is slightly thicker and more oval than micro USB and differs in a major way: it has no up or down orientation. PC magazine calls USB-C the emerging industry-standard connector for transmitting both data and power.*

The Jabra USB-C Adapter enables you to connect Jabra USB headsets to USB-C devices, providing the same functionality as if connected to a USB-A device. The adapter is flexible, which makes it easy to use with your preferred devices without flipping around.

Plantronics also offers two types of adapters: USB-A to USB-C and USB-C to USB-A. Perhaps you are currently using computers with USB-A ports, but plan to upgrade to new computers. Your business chooses to purchase USB-C headsets, knowing that eventually, they will directly plug into the new computers. In the meantime, using an adapter will allow you to use the new headsets, with the old computers.

Within its Blackwire series, Plantronics offers headsets with the USB-C connector. The Blackwire 3200 and Blackwire 5200 headsets both have USB, as well as USB-C, headsets. In addition, the Blackwire 5200 headsets have 3.5mm connectors for use with mobile phones and tablets. And, they all feature in-line call controls, just like the USB-A versions, for ease of use. (Pictured is the Blackwire 5220 Duo headset.)

We expect to see the trend of USB-C headsets continue, as the technology evolves. Of course, don't expect the USB-A connectors to fade away; we believe they too will be present and readily available. The goal is to provide the technology you need, at a great price. Look to us as your headset experts. Contact us today!


*PC magazine: What is USB-C? An Explainer published March 2017

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There's a Headset for Everyone!

January 8th, 2018  •   0 Comments

Choice is good.

The act of choosing, making a decision when faced with two or more possibilities, gives us a sense of control and satisfaction. Life would be pretty boring if there was only vanilla ice cream to eat (and not the 31 flavors of Baskin-Robbins), or we all drove the basic black Ford Model T's. Yikes! Fortunately, we are afforded many choices in not only what we eat, wear and drive, but also in our headsets. Given the personal nature of a headset, which is used for 8 hours a day, 40 hours a week, it makes sense that user preferences are accounted for when purchasing headsets.

Fortunately, headset brands have heard the call, and have answered it, with the wide variety of headset wearing styles that are out there. No longer is it just the one-ear, over-the-head headband style headset. Today, in-ear wearing styles, over-the-ear, behind-the-neck, convertible and yes, the traditional over-the-head wearing styles give users plenty of choices.

First, a look at the variety of styles available.

























Now, the fun part: choosing a headset.

Ideally, using a headset for a few days is the best way to determine if the headset is right for you. If this isn't possible, the next best thing to do is to consider these questions:

1. Do you mind having something in your ear (ear buds)?
2. Do you wear glasses?
3. Will a headset interfere with your hair style?
4. Do you want to be completely immersed in the call, or do you need to be more aware of your background environment?
5. What is your budget?

Wearing style, of course, is just one of the considerations when choosing a headset. The most important is, what device are you using the headset with? Desk phone, cell phone, tablet, PC/laptop? This is the starting point for each headset purchase. We feel like Oprah when we say: "There is a Headset for Everyone!" because with all of the options available, there IS a headset that you will love.

Choosing the right headset is important. We are Headset Experts, and here to guide you through the process. Contact us today to get started on the headset that you will use AND love!

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