There were 56 posts tagged: Plantronics
Happy Employees Equal Happy Customers
November 17th, 2017 • 0 Comments
Our contact center staff is on the front lines every day. Plantronics uses the term “Brand Ambassadors,” as these staff members are the face of your company to the outside world. They are the first, and sometimes final, point of contact for customers.
We are in the middle of the “most wonderful time of the year“ and you are probably looking around your call center right now and wondering if you’ve done everything you possibly could have to ensure a successful, positive holiday season for your staff, and in turn, for your customers. Long hours, sleep-deprived customers and staff, and faulty equipment can contribute to poor morale.
Whether you are at this point in the year completely immersed in the holiday season in your contact center, or just gaining steam, one of the most important pieces of equipment your staff uses is their headset. Are they working with broken-down, pieced-together-with-Scotch-tape headsets? Or, are you equipping them with a quality headset that’s comfortable and one they feel confident with using every day?
Our recommendation for staff members who are on the phone for the majority of their work day: the Plantronics EncorePro HW520. Plantronics took the best from the SupraPlus family and updated the technology, fit and comfort level into a stylish, lightweight headset with high quality sound.
Enjoy a wonderful holiday season, a productive staff, and happy customers, with the help of new Plantronics EncorePro headsets! Happy Holidays!
We are in the middle of the “most wonderful time of the year“ and you are probably looking around your call center right now and wondering if you’ve done everything you possibly could have to ensure a successful, positive holiday season for your staff, and in turn, for your customers. Long hours, sleep-deprived customers and staff, and faulty equipment can contribute to poor morale.
Whether you are at this point in the year completely immersed in the holiday season in your contact center, or just gaining steam, one of the most important pieces of equipment your staff uses is their headset. Are they working with broken-down, pieced-together-with-Scotch-tape headsets? Or, are you equipping them with a quality headset that’s comfortable and one they feel confident with using every day?
Our recommendation for staff members who are on the phone for the majority of their work day: the Plantronics EncorePro HW520. Plantronics took the best from the SupraPlus family and updated the technology, fit and comfort level into a stylish, lightweight headset with high quality sound.
Why Should You Choose the EncorePro HW520?
- Lightweight
- Adjustable fit
- Laser-welded construction: Aircraft-grade aluminum joints
- Dual ear cushions completely cover the ears for total immersion in calls.
- Large, soft foam ear cushions (Leatherette cushions an optional purchase).
- Noise-cancelling microphone
- Flexible boom with visual and tactile positioning guides for precise positioning and clear conversations/voice clarity
- Compliant with OSHA/Noise at Work regulations
- SoundGuard (acoustic limiting technology present in all headsets from Plantronics that protects against sounds above 118dBA)
Enjoy a wonderful holiday season, a productive staff, and happy customers, with the help of new Plantronics EncorePro headsets! Happy Holidays!
Plantronics Voyager 3200 UC a Must-Have Bluetooth Headset
November 1st, 2017 • 0 Comments
Plantronics has made the good even better with the newest iteration of the Edge Bluetooth headset, the Voyager 3200 UC.
It is diminutive in size, yet the mic was able to pick up everything we said; our callers couldn't believe we were talking to them on a Bluetooth headset. The mic muffled and/or blocked out people talking in the office (depending upon the volume of their voice), so that callers could not hear exactly what was being said around us. In our testing, the 40 mph winds (no kidding!) raged around us, and they were picked up by the mic, but not so much that we could not be heard on the other end.
The Voyager 3200 UC comes with 3 different sizes of ear gels for a personalized fit, and a lightweight ear hook. We did not test it with the ear hook, because it felt stable enough in-ear that we didn't worry about it falling off while walking around. Once we were out of range of the iPhone, the headset "spoke" with the notification that the device was out of range.
The portable charging case with strap to hang it from a belt loop, bag handle, or purse strap, is a great addition to this headset. Not only does it store the headset, and charge it on-the-go, the case also houses the USB dongle in the front - simply open the small "door" on the front and that's where the dongle is stored. Battery charge levels are easy to discern at a glance; simply swipe a finger down the front of the case (on either side of the headset) and up to 3 blue lights will light up showing a full charge.
Take advantage of the Plantronics software-enabled functionality in 2 ways:
•The Hub mobile app locates your lost headset, changes languages, wirelessly update firmware, personalize settings and alerts, and enable smart sensor capabilities.
•Use Plantronics Hub desktop software to view headset battery meter, change language, update firmware, enable softphone call control, or personalize settings and alerts.
There are so many features packed into this small device, it's hard to share all of them here. Do you have a question about the Plantronics Voyager 3200 UC, or a different Bluetooth headset? Give us a call at 1-866-998-9991 and we can guide you to the device of your dreams.
It is diminutive in size, yet the mic was able to pick up everything we said; our callers couldn't believe we were talking to them on a Bluetooth headset. The mic muffled and/or blocked out people talking in the office (depending upon the volume of their voice), so that callers could not hear exactly what was being said around us. In our testing, the 40 mph winds (no kidding!) raged around us, and they were picked up by the mic, but not so much that we could not be heard on the other end.
The Voyager 3200 UC comes with 3 different sizes of ear gels for a personalized fit, and a lightweight ear hook. We did not test it with the ear hook, because it felt stable enough in-ear that we didn't worry about it falling off while walking around. Once we were out of range of the iPhone, the headset "spoke" with the notification that the device was out of range.
The portable charging case with strap to hang it from a belt loop, bag handle, or purse strap, is a great addition to this headset. Not only does it store the headset, and charge it on-the-go, the case also houses the USB dongle in the front - simply open the small "door" on the front and that's where the dongle is stored. Battery charge levels are easy to discern at a glance; simply swipe a finger down the front of the case (on either side of the headset) and up to 3 blue lights will light up showing a full charge.
Take advantage of the Plantronics software-enabled functionality in 2 ways:
•The Hub mobile app locates your lost headset, changes languages, wirelessly update firmware, personalize settings and alerts, and enable smart sensor capabilities.
•Use Plantronics Hub desktop software to view headset battery meter, change language, update firmware, enable softphone call control, or personalize settings and alerts.
There are so many features packed into this small device, it's hard to share all of them here. Do you have a question about the Plantronics Voyager 3200 UC, or a different Bluetooth headset? Give us a call at 1-866-998-9991 and we can guide you to the device of your dreams.
How to Change the Battery in Your Plantronics CS540 Wireless Headset
July 12th, 2017 • 0 Comments
The Plantronics CS540 is a convertible wireless headset that offers 3 different, comfortable wearing styles. Wireless headsets are a convenient way to handle phone calls either at your desk or away from it. Typically, with every day use, wireless headsets can be used for 2-3 years with no problems; however, after that time, you may experience difficulties on your calls due to a degraded battery. Warning signs that your battery is low: If you are on a call and the headset battery is critically low, you will hear a repeated single low tone every 15 seconds indicating that the battery is low. You should recharge the headset immediately. If you are not on a call and press the call control button, you will hear three low tones if the
battery is critically low. You should recharge the headset immediately.
If after long use you notice that a fully charged battery is no longer lasting long enough, you can replace the battery, with no tools required! Simply purchase the spare battery for the CS540 headset here CS540 Replacement Battery and then follow these quick steps:
Coincidentally, we noticed that the earpiece pivots on the CS540 for a customized fit. When you hold the base of the headset, push it in and back toward your ear to allow the pivoting earpiece to bring the microphone close to your mouth. As the base of the headset moves backwards, you will feel soft clicks until the microphone rests close to your cheek.
Are you experiencing a loss of talk time, a degradation of call quality, or other issue with your wireless headset? You may just need a new battery! For a complete list of the wireless headsets we carry, and the corresponding replacement batteries, read our blog post here: Which Wireless Headsets Have Field-Replaceable Batteries?
If after long use you notice that a fully charged battery is no longer lasting long enough, you can replace the battery, with no tools required! Simply purchase the spare battery for the CS540 headset here CS540 Replacement Battery and then follow these quick steps:
Step 1:
Slide the battery cover off and remove it from the headset.Step 2:
Pull the battery out of the attachment clips. There is one on each side of the battery, which holds ("clips") the battery securely into place.Step 3:
Grasp the battery connector (the tiny white square piece) and disconnect from the headset.Step 4:
Plug the new battery connector into the battery port of the headset.Step 5:
Once connected, slide the battery into place.Step 6:
Slide the cover back on and push it into place.Coincidentally, we noticed that the earpiece pivots on the CS540 for a customized fit. When you hold the base of the headset, push it in and back toward your ear to allow the pivoting earpiece to bring the microphone close to your mouth. As the base of the headset moves backwards, you will feel soft clicks until the microphone rests close to your cheek.
Are you experiencing a loss of talk time, a degradation of call quality, or other issue with your wireless headset? You may just need a new battery! For a complete list of the wireless headsets we carry, and the corresponding replacement batteries, read our blog post here: Which Wireless Headsets Have Field-Replaceable Batteries?
Which Wireless Headsets Have Field-Replaceable Batteries?
May 2nd, 2017 • 0 Comments
Wireless headsets are one of the most important tools on your desk at work. The ability to multitask is a requirement today, as phone calls and simultaneous computer data entry are a must for most jobs. When you consider the need for quick team collaboration or consultation, access to the local printer, or the capability to simply get up and stretch, everyone should have a wireless headset.
Wireless headsets connect to desk phones, PCs and smart phones/tablets. Many even offer numerous connection points, eliminating the need for multiple headsets. They come with a variety of wearing styles, and of course, a variety of price ranges. The most economic headset may not be the right headset for your needs, so it's important to think through the use of the headset, the environment where it will be used, and more.
One of the best features of a wireless headset we believe is the convenience of changing the battery. When we refer to a “field replaceable battery” we mean one that you, as the user, can change out yourself. It does not require the entire headset piece to be sent into the manufacturer for replacement. Why is this important? After about 2 years, the battery will degrade and you may notice a decrease in its talk time. You may also experience staticky calls, a microphone that won't "talk" anymore, or calls that drop for no reason. These are just some of the scenarios that could be battery-related, and are definitely worth checking into.
The cost of a replacement battery runs anywhere from $15-$35, depending upon the brand and model of your headset.
If you are using a headset that has been discontinued, we have not included them on this list. Please contact us if you have an older model headset, and we can determine if a battery is available. Call us at 1-866-998-9991.
Wireless headsets connect to desk phones, PCs and smart phones/tablets. Many even offer numerous connection points, eliminating the need for multiple headsets. They come with a variety of wearing styles, and of course, a variety of price ranges. The most economic headset may not be the right headset for your needs, so it's important to think through the use of the headset, the environment where it will be used, and more.
One of the best features of a wireless headset we believe is the convenience of changing the battery. When we refer to a “field replaceable battery” we mean one that you, as the user, can change out yourself. It does not require the entire headset piece to be sent into the manufacturer for replacement. Why is this important? After about 2 years, the battery will degrade and you may notice a decrease in its talk time. You may also experience staticky calls, a microphone that won't "talk" anymore, or calls that drop for no reason. These are just some of the scenarios that could be battery-related, and are definitely worth checking into.
The cost of a replacement battery runs anywhere from $15-$35, depending upon the brand and model of your headset.
Here’s a quick reference to help guide you to the correct replacement battery for your wireless headset.
If you are using a headset that has been discontinued, we have not included them on this list. Please contact us if you have an older model headset, and we can determine if a battery is available. Call us at 1-866-998-9991.
MDA100 QD and MDA220 USB Bring Unity to Communications Solutions
April 5th, 2017 • 0 Comments
With the introduction of the MDA200, Plantronics asserted itself as a leader in Unified Communications for hardware solutions.
The device, and its sister, the MDA100 QD, are complementary audio switchers that function with a variety of headsets to ensure smooth communication, whether it's on your desk phone, soft phone, and even smartphone! Plantronics has replaced the MDA200 with the new MDA220 USB, which features improved echo cancellation and enhanced headset compatibility.
Our testing of the MDA220 USB found that the device is pretty much the best thing since sliced bread! This device enables corded USB headsets and UC-enabled Bluetooth headsets (those with USB dongles) to be used with a desk phone and gives the user the option of switching between the desk phone and computer. When using a Bluetooth headset with the MDA220 USB, it allows for triple connection to your smartphone, desk phone and computer. It’s ideal for Unified Communications environments where desk phones are still present. And, what we really love about the MDA220 USB is that is now gives us the ability to use an active noise cancelling headset with our desk phone.
As office designs are quickly converting to open floor plans, we have received many inquiries from customers who are looking for a desk phone compatible headset that will provide active noise cancellation in the speakers. While Plantronics and Jabra both offer ANC headsets, they are strictly USB connection and unless you have an MDA220 USB, you won’t be able to use them with your desk phone.
We did thorough testing with several headsets, and did not need to stay within the Plantronics brand. As a disclaimer, Plantronics only guarantees the use of the MDA220 USB with a specific list of headsets that is continually updated.
The MDA100 QD is used with corded Quick Disconnect headsets and enables the user to toggle back and forth from USB to desk phone. There is a Mute button at the top of the MDA100 QD. When the mute is activated, the button is depressed and the area surrounding the button is red. Release the button and the mute is turned off.
Plantronics recommends this product for customer service centers who are transitioning from desk phones to softphones and unified communications (UC), and require users to manage audio from two sources with a single headset.
The MDA220 USB and MDA100 QD audio switching devices utilize the headsets you already have in place and connect them to audio endpoints for the best use of your resources. Interested in learning more about the MDA family? Contact us!
Simple, intuitive, seamless
Our testing of the MDA220 USB found that the device is pretty much the best thing since sliced bread! This device enables corded USB headsets and UC-enabled Bluetooth headsets (those with USB dongles) to be used with a desk phone and gives the user the option of switching between the desk phone and computer. When using a Bluetooth headset with the MDA220 USB, it allows for triple connection to your smartphone, desk phone and computer. It’s ideal for Unified Communications environments where desk phones are still present. And, what we really love about the MDA220 USB is that is now gives us the ability to use an active noise cancelling headset with our desk phone.
As office designs are quickly converting to open floor plans, we have received many inquiries from customers who are looking for a desk phone compatible headset that will provide active noise cancellation in the speakers. While Plantronics and Jabra both offer ANC headsets, they are strictly USB connection and unless you have an MDA220 USB, you won’t be able to use them with your desk phone.
We did thorough testing with several headsets, and did not need to stay within the Plantronics brand. As a disclaimer, Plantronics only guarantees the use of the MDA220 USB with a specific list of headsets that is continually updated.
The MDA100 QD is used with corded Quick Disconnect headsets and enables the user to toggle back and forth from USB to desk phone. There is a Mute button at the top of the MDA100 QD. When the mute is activated, the button is depressed and the area surrounding the button is red. Release the button and the mute is turned off.
Plantronics recommends this product for customer service centers who are transitioning from desk phones to softphones and unified communications (UC), and require users to manage audio from two sources with a single headset.
The MDA220 USB and MDA100 QD audio switching devices utilize the headsets you already have in place and connect them to audio endpoints for the best use of your resources. Interested in learning more about the MDA family? Contact us!