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There were 56 posts tagged: Plantronics

Recommendations for Softphone Side by Side Training

March 20th, 2018  •   0 Comments

USB headsets simplify the set-up for daily use at the agent's PC, Thin Client, etc. It's easy to plug-and-work with these headsets for daily use; however, when side-by-side training is necessary, a frequent question that we receive is: "Can I do side-by-side training using USB headsets?"

The answer: You cannot!

While there are USB hubs and USB adapters/splitters (male USB to dual female USB plugs) on the market, they are not built for the distribution of sound. These cables are typically for power transfer and some carry data.

Another thought is to simply plug 2 USB headsets into the PC at the same time; unfortunately, the PC can only push sound through 1 device at a time.

When our customers ask us how to achieve side-by-side training in a softphone environment, our recommendation and only option is to purchase QD headsets.

Our recommendations for side-by-side training:

The least expensive Training setup is to utilize the Jabra BIZ 1500 QD’s, the Jabra Link 230 (no volume control) and the VXi Training Y cord. If you need volume control while training, then we would recommend purchasing the Jabra Link 265, along with 2 Biz 1500 QD headsets.

The image to the right shows how this training set-up would look. In this example, Jabra Biz 2300 headsets and the Link 260 with call controls are pictured; however, it would be a similar arrangement for Plantronics, Sennheiser and VXi products.







There is a USB Y cord unique to Jabra, the Link 265, which connects 2 QD headsets and ends in USB. This cuts out one step in the above pictured set-up, but is only available from Jabra, and is compatible with Jabra QD headsets. The Link 265 has a module that controls sound distribution, and the in-line call controls are a nice touch. This QD USB Y cord was created for softphone training!

We are happy to discuss your unique training needs, and provide recommendations based on your requirements. Contact us today: 1-866-998-9991 or email us.

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Best-in-Class Noise Canceling Earbud Headset: Plantronics Voyager 6200 UC

March 14th, 2018  •   0 Comments

Professional, versatile, and ready for business. Just like you.

The Plantronics Voyager 6200 UC is the latest Bluetooth headset for business that offers Active Noise Canceling in the earbuds, for complete concentration.







The comfort-fit earbuds come in 3 different sizes, for maximum passive noise canceling - plus the headset features Active Noise Cancellation that can be turned on and off. The option to change earbuds ensures that users will find their best fit. The earbuds should fit snugly inside the ear.

You can wear one earbud, or both for stereo sound, or simply wear the neckband and when a call comes in, the neckband vibrates to alert wearers of the incoming call.

We tested the 6200 and could not believe how lightweight the neckband is - we almost forgot that we were wearing it! The headset reminds us of popular sports headphones on the market that you see at the gym, but this headset is all business.

Four omnidirectional mics have Plantronics clear talk technology and enhanced noise cancelling, optimizing your voice and minimizing background noise. Wear it in the office, in the car, on the train, in a coffee shop ... wherever you work, the Voyager 6200 will help you conduct business like the professional that you are.

The BT 600 is the USB dongle that connects the headset to PCs. A micro USB to USB charging cable connects to both the headset and the weighted desktop charging stand. It all comes in a hard-sided zippered travel case. This travel case will protect the headset and we like that there is a small pouch inside the case that holds the extra ear tips, USB dongle, charging cable, and if needed, the charging stand.

There is much to recommend this comfortable, premium, Active Noise Canceling headset, and professionals who prefer wearing earbuds will want to wear this headset every day!

Check out the How-To video below from Plantronics, and contact us today for more information about the Voyager 6200 UC.

Communication is Our Business and our headset experts are ready to help!

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USB-C Adapters, Headsets Now Available

February 2nd, 2018  •   0 Comments

To accommodate the latest USB port on the market, headset manufacturers are now offering adapters, as well as headsets, with USB-C connectors.

Why the change in standard to USB-C? First, the size. By diminishing the size of the port, laptops continue to slim down and weigh less. At first glance, the USB-C is similar to micro USB; however, it is slightly thicker and more oval than micro USB and differs in a major way: it has no up or down orientation. PC magazine calls USB-C the emerging industry-standard connector for transmitting both data and power.*

The Jabra USB-C Adapter enables you to connect Jabra USB headsets to USB-C devices, providing the same functionality as if connected to a USB-A device. The adapter is flexible, which makes it easy to use with your preferred devices without flipping around.

Plantronics also offers two types of adapters: USB-A to USB-C and USB-C to USB-A. Perhaps you are currently using computers with USB-A ports, but plan to upgrade to new computers. Your business chooses to purchase USB-C headsets, knowing that eventually, they will directly plug into the new computers. In the meantime, using an adapter will allow you to use the new headsets, with the old computers.

Within its Blackwire series, Plantronics offers headsets with the USB-C connector. The Blackwire 3200 and Blackwire 5200 headsets both have USB, as well as USB-C, headsets. In addition, the Blackwire 5200 headsets have 3.5mm connectors for use with mobile phones and tablets. And, they all feature in-line call controls, just like the USB-A versions, for ease of use. (Pictured is the Blackwire 5220 Duo headset.)

We expect to see the trend of USB-C headsets continue, as the technology evolves. Of course, don't expect the USB-A connectors to fade away; we believe they too will be present and readily available. The goal is to provide the technology you need, at a great price. Look to us as your headset experts. Contact us today!


*PC magazine: What is USB-C? An Explainer published March 2017

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ANC Headset Compatibility with Desk Phones

February 1st, 2018  •   0 Comments

“Do you have an Active Noise Cancelling headset that I can use with my desk phone?” is one of the top questions we’ve been receiving lately. While all Active Noise Cancelling headsets so far are either Bluetooth or corded USB connection, with the addition of the MDA 220 adapter, employees are able to have the true concentration they need in noisy office environments that still utilize traditional desk phones.

The Plantronics MDA220 USB (MSRP: $149.95) is an audio switcher that toggles between desk phone and PC and is great for those who are transitioning to Unified Communications and still need to use a traditional desk phone. It allows the user to utilize the same headset for both their desk phone and PC.

Avcomm has tested this solution and it’s one of our top recommendations for customers with this particular need.


How to Set Up the MDA220 USB

Connect the MDA220 USB with the two cords at the back of the device: an RJ9 cable to plug into either the desk phone's headset or handset port, and a USB cable for connection to the PC.

The headset, or its USB dongle, connects into the USB port at the front of the MDA220 USB. EHS cables and handset lifters can be used with the MDA220 USB, to allow for remote answer/end from the headset. That would be an additional purchase, and would need to be compatible with the desk phone it's being connected to.

You can toggle between the desk phone and PC by simply pressing the corresponding icon on the MDA220,which then illuminates solid green to indicate connection.

Recommended ANC Headset Options

The Jabra Evolve 75 UC has captivated us with Active Noise-Cancelling in the speakers, a noise-cancelling microphone, comfortable wearability for all-day use, and a hard-sided case for travel. In addition, this headset either comes with a charging stand, or without. This is what we use daily at Avcomm, and the set-up that we recommend to customers whose open office environments present a challenge when it comes to concentration and productivity.

Another great option is the brand new Jabra Evolve 75e UC for those who prefer an ear bud wearing style. This headset also features Jabra’s excellent Active Noise Cancelling technology, an integrated busylight, and a protective travel case.

Other ANC headsets you may want to consider:
Sennheiser MB 660 UC

Plantronics Voyager Focus UC

Plantronics Voyager 8200 UC

Plantronics Blackwire C725


Ready to embrace a 'cone of silence' with your desk phone? The MDA220 USB, along with an active noise-cancelling headset, will get you there.



This video shows you how to connect the MDA220 USB and a headset to your desk phone and PC:

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