Avcomm Solutions

There were 17 posts tagged: PC

Jabra Engage Wireless Headsets Give More Power to Conversations

May 15th, 2019  •   0 Comments

Jabra Engage wireless headsets let you work away from your desk and still maintain a wireless connection that won’t let you, or your customers, down. You will appreciate superior sounding calls, even in busy offices with many wireless devices: the Jabra Engage Series enables three times as many people to work wirelessly in the same office space. Advanced noise-canceling microphone and enhanced speakers deliver crystal-clear calls, even in noisy offices.

Up to 13 hours' talk time — and when you do need to charge, the fast charge feature powers the headset to 40% in just 30 mins. Connect to desk phone and soft phone for both Engage 65 and 75; additionally, the Engage 75 includes Bluetooth, for mobile connection. Choose your wearing style: Mono, Duo,and Convertible options available. The Engage series is a strong replacement for the Jabra Pro 9400 headset series, which has been discontinued. Learn more about the transition, here: Jabra Pro 9400 Series Headsets Have Been Discontinued.

To get all of the details about the Jabra Engage series, watch our YouTube video, below.

Subscribe to our YouTube channel and help us get to 250 subscribers! Once we reach our goal, 10 lucky subscribers will win new Jabra headsets!

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Sennheiser SDW 5016, 5015 are Wireless Headsets for the Modern Office

September 18th, 2018  •   0 Comments

Sennheiser office and contact center headsets are high quality products with premium sound, and the new SDW 5000 DECT wireless series is no exception. Sennheiser positions the SDW series as future-proof devices with flexibility for modern office professionals in modern work environments.

Density and advanced security are the hallmarks of the series; a high density wide band mode assures excellent sound is possible in high density environments and the protected pairing, 128-bit authentication and DECT security certification keep conversations confidential.

Choose between the SDW 5015 for desk phone and computer or the SDW 5016 for desk phone, computer, and smartphone/tablet.

Product highlights:

Remarkable noise-canceling mic: In our testing of the SDW 5016 (MSRP: $409.00), we were amazed at the exceptional noise canceling in the microphone. We walked through our noisy warehouse with the normal background sounds of people speaking and a cart being pushed and loaded with products among the shelves, and the noise was not transmitted to the person on the other end of the call. This is because of the headset's two-mic design and cutting edge voice-detection technology. If you work in a noisy office, this is the perfect headset.

Warranty: Sennheiser wireless headsets are covered by a 2-year warranty, double the industry standard.

Videos: Sennheiser has produced a series of short YouTube videos that cover everything from how to assemble and wear the 3 included wearing styles* (headband, neck band, and ear hook), to how to handle, conference, and transfer calls. Another video highlights the different devices (USB and Bluetooth headsets and speakerphones) that can be connected to the SDW 5000 base. These videos are invaluable resources for SDW 5000 series headset wearers, who should bookmark the page for easy access: SDW 5000 Series Playlist.

Free software for headset updates: HeadSetup Pro is the must-have companion software for all of your Sennheiser devices. The FREE software download is compatible with Windows operating systems. Download the software now: HeadSetup Pro.

Sennheiser included a built-in triangular busy light on the mic boom that turns Red when busy; Purple when streaming music; and Blue when the headset is docked on the base. New to the Sennheiser product line is a Busylight designed for the SDW series. Connect it to the Busylight port (marked in blue) at the back of any of the SDW base units, and your presence is immediately indentified as Red (Busy), Green (Available), or Yellow (Away). It can be attached to a computer monitor, or placed on a desk. It is UC and Skype for Business certified.

Ready to learn more about Sennheiser SDW 5000 headsets? Give us a call at 1-866-998-9991 and talk to one of our headset experts today!


*SDW 5015 comes with the ear hook and headband only; the neck band is an optional, additional purchase.

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Plantronics Voyager 3200 UC a Must-Have Bluetooth Headset

November 1st, 2017  •   0 Comments

Plantronics has made the good even better with the newest iteration of the Edge Bluetooth headset, the Voyager 3200 UC.

It is diminutive in size, yet the mic was able to pick up everything we said; our callers couldn't believe we were talking to them on a Bluetooth headset. The mic muffled and/or blocked out people talking in the office (depending upon the volume of their voice), so that callers could not hear exactly what was being said around us. In our testing, the 40 mph winds (no kidding!) raged around us, and they were picked up by the mic, but not so much that we could not be heard on the other end.

The Voyager 3200 UC comes with 3 different sizes of ear gels for a personalized fit, and a lightweight ear hook. We did not test it with the ear hook, because it felt stable enough in-ear that we didn't worry about it falling off while walking around. Once we were out of range of the iPhone, the headset "spoke" with the notification that the device was out of range.

The portable charging case with strap to hang it from a belt loop, bag handle, or purse strap, is a great addition to this headset. Not only does it store the headset, and charge it on-the-go, the case also houses the USB dongle in the front - simply open the small "door" on the front and that's where the dongle is stored. Battery charge levels are easy to discern at a glance; simply swipe a finger down the front of the case (on either side of the headset) and up to 3 blue lights will light up showing a full charge.

Take advantage of the Plantronics software-enabled functionality in 2 ways:
•The Hub mobile app locates your lost headset, changes languages, wirelessly update firmware, personalize settings and alerts, and enable smart sensor capabilities.

•Use Plantronics Hub desktop software to view headset battery meter, change language, update firmware, enable softphone call control, or personalize settings and alerts.

There are so many features packed into this small device, it's hard to share all of them here. Do you have a question about the Plantronics Voyager 3200 UC, or a different Bluetooth headset? Give us a call at 1-866-998-9991 and we can guide you to the device of your dreams.


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Jabra Direct Replaces Jabra PC Suite

October 12th, 2015  •   0 Comments

Jabra PC Suite has been the gold standard of device management software for the manufacturer. In April, Jabra made the best even better and upgraded to the new Jabra Direct. This FREE software enables you to personalize your Jabra device; firmware-update your device for the best possible performance; and to have Remote Call Control over your softphone(s). Jabra Direct supports all Jabra USB devices and offers softphone compatibility for most platforms including Avaya, Cisco, ShoreTel and Skype.

Jabra Direct features a new user interface with simple design, improved for touchscreen usage (for tablets and smart phones). Status and readiness information are available via the new Direct dashboard, displaying the headset and softphone are ready for your next call.

Jabra Direct will “remember” devices that you no longer have connected to PC. The devices are “grayed out,” yet available, should you once again connect the device.

Jabra Suite for Mac
Also available is Jabra Suite for Mac, free software that enables Jabra USB audio devices to have Remote Call Control over the latest generation of softphones for Mac*. Jabra Suite for Mac supports the following Mac OS versions: 10.9.x (Mavericks), 10.10.x (Yosemite) and 10.11.x (El Capitan).

The software allows the user to hear ring tones; answer and end calls; mute the microphone; place and resume call on hold; redial directly from the Jabra audio device; and manage Bluetooth connections. Jabra Suite for Mac also checks for available Jabra device firmware updates and then offers to easily upgrade the attached devices for optimal performance.

Jabra Suite for Mac can interface with a range of softphone standards via the embedded drivers. The program runs in the background and monitors your USB ports for the connected Jabra device(s) and installed softphone(s) – and enables the Jabra device(s) to have remote call control over the softphone(s).

If new software to improve your Jabra device (called “firmware”) is available, Jabra Suite for Mac’s Firmware Updater will offer you to easily update your connected Jabra device.

Jabra discontinued support for PC Suite this month, and recommends updating your Jabra software to the new Jabra Direct immediately. Please reach out to us with any questions you have about this update, and let us know if you need any assistance!

Click here for the Jabra Direct download.

Click here for the Jabra Suite for Mac download.



*Avaya one-X Communicator, version 2.0 or above; CounterPath Bria, version 4.2.0 or above; IBM Sametime, version 8.5.2; 9.0 or above and Embedded IBM Sametime installed in Lotus Notes 9.0; Skype, version 5.8.0.945 or above

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Jabra LINK 860 Audio Processor Brings New Features to the UC Landscape

September 14th, 2015  •   0 Comments

Jabra’s best just got better with the new Link 860 audio processor, available to purchase now. Similar in appearance and features to its sister amp, the Link 850, the updated Link 860 brings even more functionality.

At first glance, you will notice that Jabra has redesigned and relocated the Desk Phone/Computer switch that was previously found on the bottom of the Link 850 version. They moved the switch to the top of the Link 860, which makes it much more user friendly.

Audio Streaming and Jabra Direct
New to the Link 860, the Audio Streaming feature provides added functionality to your headset, desk phone and PC set-up. Choose features such as Agent Greeting; Call Recording; Transcribing; Call Recording and Agent Greeting; and Call Recording and Transcribing. To enable these features, the switch on the far left that looks like a cassette tape must be turned to “On” and, inside Jabra Direct (a free download here), Device Settings Audio Streaming lists the 5 choices.

For agents who are required to repeat the same greeting or compliance information, the Agent Greeting functionality (playing a sound file from the PC to the desk phone) may be just the ticket to save fatigue and the boredom of repeating the same information on each call, as well as ensuring compliance with company regulations. Both agent and customer can hear the Agent Greeting.

Using 3rd party recording software, such as Windows Sound Recorder or Audacity, the phone forwards audio to the PC for recording. Use the Link 860 and the Transcribing function to play audio files and transcribe them to text. When Transcribing is selected, the PC audio will come over the headset for the agent to hear, but the person on the phone cannot hear this.

To disable these functions, turn the Audio Streaming button OFF.

Other standard features that have been carried over from the previous version include mute, volume control and a dedicated port for supervisory training.

Touch the mute button at the bottom of the Link 860 to mute your microphone; the light in the center immediately turns red, so you have visual notification that your mic is muted. Tap the button again to unmute.

Using the gray dial at the top of the Link 860, adjust speaker volume to the headset. When you turn the ear speaker volume to its lowest level by turning the large gray dial, the Jabra Link 860 beeps; when you turn it up to the highest point, it beeps again; a friendly reminder that minimum/maximum sound levels have been reached. The audial reminder is a nice convenience.

A supervisor port for call assistance is built into the side of the Link 860, similar to the Link 850.

Power is supplied by the micro USB to USB cord that comes in the box with the Link 860; an AC power cord (connecting via the micro USB port) is available as an optional purchase.

The technology and sound protections built into the Link 860 are first class: PeakStop removes line hissing, buzzing and other noises from the network; and Digital Signal Processing (DSP) blocks excessively loud sounds from passing to the ear. Compliance to EU, Australian, and U.S. hearing protection guidelines have been exceeded, so that your ears are safe from sound spikes, acoustic shock and more.

In our tests at Avcomm, using a BIZ 2325 headset and the LINK 860, calls made from the desk phone were crisp and clear; Background noise cancellation was incredible. We’d like to point out that we found the Link 860 to provide much better call quality than when using just a quick disconnect cable. The Link 860 eliminates the majority of background noise, no matter if the caller is speaking or not. Usually when a caller stops talking, customers are able to pick up some of the agent's ambient noise, but this was not the case with the Link 860.

YouTube videos, music streaming at Pandora, and video calls in Vidyo were crystal clear and it was super easy to answer phone calls with the easy switch of the top button on the device.

The Link 860 is ideal for all businesses – using desk phones or softphones – when paired with Jabra quick disconnect (QD) headsets, the Link 860 audio processor is the best solution on the market. Avcomm is offering you a chance to Try it, Love it, and Buy it with a 30-day trial offer at no cost! If you’re interested in learning more, give us a call at 1-866-998-9991.

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