Help your Jabra headset become smarter.

While you may be familiar with high-quality devices from Jabra, such as Evolve headsets and Speak speakerphones, you may not know that Jabra also provides innovative, AI-enhanced software that supports its USB (and Bluetooth with Link 360/370 adapter) products. Jabra Direct 2.0 is available now — and, it's free.

Core functions of Jabra Direct:

•Automatically get firmware updates so that your headset is always updated and secure.

•Personalize your headset settings according to personal preferences, or company requirements. Functions such as ringtone, sound optimization for music, audio protection level, sidetone level, and many more areas can be controlled.

•Remote call control (answer/end/call, mute, redial, etc.) for UC platforms.



Jabra Direct has an intuitive, user-friendly interface that provides overall status of each connected device, and notifications of updates. To receive firmware update notifications, go to Settings and switch Update Notifications to "On." This alerts you to open Jabra Direct, and run updates as they are available.

Key updates in Direct 2.0: Enterprises that use a proxy server, and those who prefer on-premise deployments, are now supported. Jabra Direct 2.0 will be able to connect to the Internet and receive settings and firmware in proxy-based environments. For enterprises that prefer not to be connected to the Internet, change settings or firmware updates on Jabra devices can be managed and controlled by the enterprise, within their firewall. Another update: Direct 2.0 provides data about end-user name and PC/Mac name, which is also then added as a service in Xpress 2.0. Additionally, Jabra announced that it has certified the handling of customer data in the Jabra Cloud with the SOC 2 declaration. Jabra is committed to protecting customer data against unwanted usage by a third party.

Download Jabra Direct 2.0 for Windows or Mac, from the Jabra Direct page.

Jabra Engage 50

Jabra Engage 50 is a new generation of digital headsets that provide additional call analytic metrics. The Engage 50 is the first Jabra corded headset to have the chip in the headset itself, making it a true digital headset. The Engage 50 uses the very latest chipset, and this, along with the positioning of the chip, delivers enhanced functionality and user experience.

No longer are headsets an accessory to a phone system, simply transmitting human audio; they are now a "business critical element of the whole infrastructure," according to Jabra SVP Holger Reisinger. These digital devices provide call analytics that in some cases can listen to how people say things, extracting human sentiment from the human voice. Reisinger says that Jabra is providing proof of concept with new KPIs for the contact center, such as measuring agent friendliness against customer anger, in real time. Rather than recording calls and doing transcription analytics, this information is measured in real time and shown as a graph, in front of the agent who is on the call, so that the agent can adjust tactics, mid-call.

Jabra Xpress 2.0 Now Available

For organization-wide updates and inventory management, we recommend Jabra Xpress, a free online tool. Read all about Jabra Xpress on our blog, here: Jabra Xpress: Mass Headset Deployment Made Easy. This program allows IT staff to create software packages for remote updates, configurations and asset management of Jabra USB devices. Jabra Xpress has also been updated to a 2.0 version. To create an account to begin using Jabra Xpress, or update existing Jabra Xpress to the 2.0 version, go to the Xpress microsite: Jabra Xpress 2.0.

Jabra Direct 1.0 and Jabra Xpress 1.0 will be discontinued June 30, 2019. We recommend updating to the new 2.0 versions today. Please reach out to us with any questions you have about these updates, and let us know if you need any assistance: 1-866-998-9991.

With 10 years in the headset business, headsets are our bread and butter. Of course, it makes sense that we see value in, and appreciate the use of, headsets. We came up with a (brief) list of reasons why we love headsets; and we are curious why others love their headsets. Share the reason why you love your headset on the Comments tab, above.

Headsets increase productivity. Studies show that workers using headsets are up to 40 percent more productive than those who don't. Headsets, especially those with integrated busylights, or used with external Busylights displayed on monitors or cubicle walls, are a clear notifier of status ... red means "do not disturb." Productivity increases without interruption.

Headsets produce clear conversations. Headset microphone technology has been designed to cancel background noise and focus on human voices, for the best possible audio experience.

Headsets protect hearing. Each headset brand has its own patented technology, providing hearing protections that guard against sound spikes and other sound hazards.

Headsets provide quiet work spaces. If we can't erect walls and a door around our desk, we can put a headset on our ears and block background noise. To really get the benefits of a quiet work space, we suggest an Active Noise Canceling headset. Read a round-up of all of the ANC headsets we offer here: Active Noise Canceling - The New Trend in Office Headsets.

Headsets support correct body alignment and good posture. One of the most important things about body mechanics and posture is alignment: how the head, shoulders, spine, hips, knees and ankles line up with each other. Proper alignment of the body puts less stress on the spine for good posture.

Headsets reduce stress. Noise can cause stress: ringing phones and conversations affect the rhythm and rate of our hearts. Interruptions cause stress. Open offices and the noisy environments they produce cause stress. By sealing yourself away from the noise with a headset, stress levels are lessened.

Headsets are a fashion statement. Headsets can represent a certain cool, edgy, "don't bother me, I'm busy" vibe. And, with all of the wearing styles available today, there truly is a headset for everyone: from ear buds to headbands, and everything in between, you can choose your look.

If you're not feeling the headset love, it may be time for a new, high quality, professional headset. We offer the top brands: Jabra, Plantronics, Sennheiser, BlueParrott, and VXi, and work with our customers to ensure the best fit for each environment and connection type. Give our headset experts a call today at 1-866-998-9991.

Jabra has announced that all variants in the Jabra Pro 9400 series of DECT wireless headsets are at their end of life date, and are no longer being manufactured as of October 2018. The Pro 9400 headsets will be sold for as long as stock is available.

Recommended Replacement: Jabra Engage Series

In its place, Jabra is recommending the Engage DECT wireless headsets. The Jabra Engage 65 and 75 Series includes a range of Stereo, Mono and Convertible models to enable an easy migration from the Pro 9400. The Jabra Engage Series is engineered to be the world’s most powerful professional range of wireless headsets. Utilizing new, exclusive technology that gives 3x better wireless density – while still maintaining excellent connection quality – Engage helps deliver better conversations to boost customer satisfaction.

The Engage series boasts better sounding calls, more talk time (up to 13 hours!), and better productivity because of the built-in busylights on each headset. Security features going beyond DECT security Step C providing enhanced protection against eavesdropping. A micro-USB charger in the base makes it easier to dock the headset correctly in one simple action and ensure it is charging. With the fast charge feature, you can power the headset to 40% in just 30 minutes. If the battery gets critically low during a call, Jabra Engage can also be charged using a standard wall charger while you are still on the call.

What is the difference between Engage 65 and Engage 75? Engage 65 connects to desk phones and PCs, and buttons on the base unit are intuitive and easy to use. Engage 75 headsets can connect to five devices simultaneously: 2 USB devices (softphone and/or desk phone), 2 Bluetooth devices and 1 analog desk phone. The base unit is touchscreen.

Pro 9400 Model	Engage Model
Pro 9470 — No longer in stock!	Engage 75 Mono
Pro 9465 Duo— No longer in stock!	Engage 75 Stereo
Pro 9460 Duo— No longer in stock!	Engage 75 Stereo
Pro 9460 Mono — No longer in stock!	Engage 75 Mono
Pro 9450 Duo — No longer in stock!	Engage 65 Stereo
Pro 9450 Midi Boom Mono — No longer in stock!	Engage 65 Mono
Pro 9450 Flex Boom Mono — No longer in stock!	Engage 65 Mono

New to the Engage series are the Convertible models with a smaller ear speaker and 3 included wearing styles: ear hook, neckband and headband. The Convertible model is available in both Engage 65 and Engage 75 variants.

We will continue to sell accessories for the Pro 9400 series for as long as they are available from Jabra.

Call our headset experts today for assistance in choosing the best Jabra wireless headset for you: 1-866-998-9991.

Cybercrime and the theft of personal data is on the rise, and Jabra has risen to the challenge and built its newest DECT wireless headsets, the Engage series, with the wireless connection secured using 256-bit AES encryption, giving a line of defense that goes beyond that of DECT Security Level C.
Now you may be saying: "WAIT! WHOA! HOLD UP! Wireless headsets can cause a potential security breach?" The average person would not be able to "hack" into any wireless calls without having a pretty specific skill set; however, identity theft is a real concern for businesses handling personal data and sensitive conversations. Customers put their trust in the companies they choose to do business with, and the company must protect its customers with a proactive security culture.

The Jabra Engage has increased security of the wireless connection between the wireless headset and its base unit, and the rock-solid security is provided in 3 steps, which improve the protection of calls to a category-leading level.

Step 1: Pairing. This first step is a physical bonding of the base unit and headset. Jabra has patented "physical assisted pairing" to increase security. The Jabra assisted pairing method occurs only when the headset is docked in the base unit, and a secret link-key is then formed when the two pair. Wireless connection is secured with patented pairing; authentication between headset and base is established with 128-bit level technology compared to the category-standard 64-bit.

Step 2: Authentication. At the start of a call, encryption is used to set up secure authentication between the Engage headset and its base. A link is established using a secret key-link formed in the pairing (without this, the headset and base unit will not work together). This means that a "non-paired" headset cannot be used with the base unit. The authentication link is also protected by encryption. The better the encryption level, the more secure the established link.

Step 3: Encryption. During calls, the audio signal between base unit and headset transports data, which is secured via encryption. The higher encryption level, the better the protection of data. With Jabra Engage, the encryption link is renewed every minute to make decryption more difficult.

Security algorithms are listed in FIPS 140-2 standards required by the U.S. military and government, and recommended by the National Institute of Standards and Technology for financial institutions who demand the highest degree of security.

In addition, the Engage series enables 3 times as many people to work wirelessly in the same space, which is why Jabra says it was engineered as the world's most powerful professional wireless headset.

To learn more about the Jabra Engage series, contact our team of headset experts today: 1-866-998-9991.

FACT: Office professional corded headsets for traditional desk phones end in Quick Disconnect (QD).

FACT: Quick Disconnect cables are specific to the desk phone, and to the headset manufacturer.

FACT: A corded headset, without the QD cable, is not useable.

This means you need to have a cable that will connect your headset to the desk phone. The only time this would not be the case is a USB headset; as that will plug directly into the USB port on a PC or laptop. Each brand has its own proprietary quick disconnect cable. That means that the pin configuration is unique to each manufacturer.

A Compatibility Guide provided by the manufacturer (or a quick call to your trusted headset reseller ☺) will assist in determining the correct quick disconnect cord (sometimes called the bottom cable) for your particular phone make and model.

Our brands’ Compatibility Guides are available here:

Jabra
Plantronics
Sennheiser
VXi

One thing to note about VXi: they are the only manufacturer that offers other brands' QD styles. They offer the VXi QD or "V," the Jabra QD, known as “G” (for GN Netcom/Jabra) and the Plantronics cables are “P” style.

We found the following online review from a competitor's website, and want you to know how important it is to Avcomm that our customers have everything they need when they receive their order and are ready to use their headset.

“You would expect a headset to be able to plug into your phone system or computer. This headset comes only with a "quick connect" component, so if you are not aware of this fact you will not be able to use it when it arrives. It is easy to make this mistake since the picture on website does not show the cord at all !! Of course you can order the other required piece at extra cost, but after waiting over 2 weeks for this lousy headphone, now I have a desk paperweight.”

We work to make sure you have what you need from the start, so that you can immediately use your new headset, and it doesn’t become a pricey “paperweight.” (Also keep in mind that we ship in-stock orders received before 3 pm Central Time that very same day, so you won’t have to wait for your headset, like this person did. If we don’t have the item in stock, we notify you immediately.) And if we receive a corded headset order with no additional connection cable, you can be sure that we'll reach out to you before processing the order.

Don’t let this happen to you! If you’re not sure what you need, call us at 1-866-998-9991.

Additional Resource: The Basic Guide to Buying a Corded Headset