There were 76 posts tagged: Headset
How to Change the Battery in Your Plantronics CS540 Wireless Headset
July 12th, 2017 • 0 Comments
The Plantronics CS540 is a convertible wireless headset that offers 3 different, comfortable wearing styles. Wireless headsets are a convenient way to handle phone calls either at your desk or away from it. Typically, with every day use, wireless headsets can be used for 2-3 years with no problems; however, after that time, you may experience difficulties on your calls due to a degraded battery. Warning signs that your battery is low: If you are on a call and the headset battery is critically low, you will hear a repeated single low tone every 15 seconds indicating that the battery is low. You should recharge the headset immediately. If you are not on a call and press the call control button, you will hear three low tones if the
battery is critically low. You should recharge the headset immediately.
If after long use you notice that a fully charged battery is no longer lasting long enough, you can replace the battery, with no tools required! Simply purchase the spare battery for the CS540 headset here CS540 Replacement Battery and then follow these quick steps:
Step 1:
Slide the battery cover off and remove it from the headset.Step 2:
Pull the battery out of the attachment clips. There is one on each side of the battery, which holds ("clips") the battery securely into place.Step 3:
Grasp the battery connector (the tiny white square piece) and disconnect from the headset.Step 4:
Plug the new battery connector into the battery port of the headset.
Step 5:
Once connected, slide the battery into place.Step 6:
Slide the cover back on and push it into place.Coincidentally, we noticed that the earpiece pivots on the CS540 for a customized fit. When you hold the base of the headset, push it in and back toward your ear to allow the pivoting earpiece to bring the microphone close to your mouth. As the base of the headset moves backwards, you will feel soft clicks until the microphone rests close to your cheek.
Are you experiencing a loss of talk time, a degradation of call quality, or other issue with your wireless headset? You may just need a new battery! For a complete list of the wireless headsets we carry, and the corresponding replacement batteries, read our blog post here: Which Wireless Headsets Have Field-Replaceable Batteries?
Which Wireless Headsets Have Field-Replaceable Batteries?
May 2nd, 2017 • 0 Comments
Wireless headsets are one of the most important tools on your desk at work. The ability to multitask is a requirement today, as phone calls and 
simultaneous computer data entry are a must for most jobs. When you consider the need for quick team collaboration or consultation, access to the local printer, or the capability to simply get up and stretch, everyone should have a wireless headset.
Wireless headsets connect to desk phones, PCs and smart phones/tablets. Many even offer numerous connection points, eliminating the need for multiple headsets. They come with a variety of wearing styles, and of course, a variety of price ranges. The most economic headset may not be the right headset for your needs, so it's important to think through the use of the headset, the environment where it will be used, and more.
One of the best features of a wireless headset we believe is the convenience of changing the battery. When we refer to a “field replaceable battery” we mean one that you, as the user, can change out yourself. It does not require the entire headset piece to be sent into the manufacturer for replacement. Why is this important? After about 2 years, the battery will degrade and you may notice a decrease in its talk time. You may also experience staticky calls, a microphone that won't "talk" anymore, or calls that drop for no reason. These are just some of the scenarios that could be battery-related, and are definitely worth checking into.
The cost of a replacement battery runs anywhere from $15-$35, depending upon the brand and model of your headset.
If you are using a headset that has been discontinued, we have not included them on this list. Please contact us if you have an older model headset, and we can determine if a battery is available. Call us at 1-866-998-9991.
simultaneous computer data entry are a must for most jobs. When you consider the need for quick team collaboration or consultation, access to the local printer, or the capability to simply get up and stretch, everyone should have a wireless headset.Wireless headsets connect to desk phones, PCs and smart phones/tablets. Many even offer numerous connection points, eliminating the need for multiple headsets. They come with a variety of wearing styles, and of course, a variety of price ranges. The most economic headset may not be the right headset for your needs, so it's important to think through the use of the headset, the environment where it will be used, and more.
One of the best features of a wireless headset we believe is the convenience of changing the battery. When we refer to a “field replaceable battery” we mean one that you, as the user, can change out yourself. It does not require the entire headset piece to be sent into the manufacturer for replacement. Why is this important? After about 2 years, the battery will degrade and you may notice a decrease in its talk time. You may also experience staticky calls, a microphone that won't "talk" anymore, or calls that drop for no reason. These are just some of the scenarios that could be battery-related, and are definitely worth checking into.
The cost of a replacement battery runs anywhere from $15-$35, depending upon the brand and model of your headset.
Here’s a quick reference to help guide you to the correct replacement battery for your wireless headset.
If you are using a headset that has been discontinued, we have not included them on this list. Please contact us if you have an older model headset, and we can determine if a battery is available. Call us at 1-866-998-9991.
Options for Side by Side Training with Headsets
April 18th, 2017 • 0 Comments
Contact center staff members are at the front lines of engagement with your customers. Their success translates into happy customers, which is is why it's imperative to provide valuable, hands-on training from the start. If the new staff members will work on the phone, side by side training is especially a must; however, how the training is delivered depends upon several factors. Here's what you need before your new staff members arrive!
Training new staff, ongoing staff training, and supervisor drop-ins are all situations that are common in contact centers. Training cables (also known as supervisory cords, Y cords, or splitters) connect to Quick Disconnect (QD) headsets only. So if you are planning to roll out USB all-in-one headsets for your environment, make sure to order separate QD training set-ups. Currently, there is no side by side training set-up for all-in-one USB headsets.
The conferencing feature of wireless headsets allows connection of up to 4 (the primary headset + 3 additional) wireless headsets to a single base.
With the primary headset in use, simply drop the second headset into the base. Once the secondary headset has been paired to the base, a tone will sound in the primary headset, and that headset must hit "Answer" to accept the secondary headset. To unpair, or disconnect the secondary headsets, simply dock them back into their own bases.
Read our complete blog post on how to accomplish training with wireless headsets, here: How to: Side by Side Training with Wireless Headsets.
We are always happy to walk you through this over the phone as well – give us a call anytime at 1.866.998.9991.
Training new staff, ongoing staff training, and supervisor drop-ins are all situations that are common in contact centers. Training cables (also known as supervisory cords, Y cords, or splitters) connect to Quick Disconnect (QD) headsets only. So if you are planning to roll out USB all-in-one headsets for your environment, make sure to order separate QD training set-ups. Currently, there is no side by side training set-up for all-in-one USB headsets.
Desk Phone Training
To begin, here's a traditional training set-up: a desk phone, 2 QD headsets connected to one direct connect lower cable by way of a Y cord. The Y cord shown has an inline mute switch, so that the second person can be either muted for listening to the conversation, or live, depending upon the situation. Depending upon the brand, Y cords can also have one side that's always muted.Softphone Training
Training setups for the computer can be done a couple of ways. One is similar to the above mentioned desk phone setup. For example, in this image, there are two quick disconnect headsets, one Y-cord, and one QD to USB connection cable to the laptop (in this case, a Link 260). Another option is the Jabra Link 265.Link 265
This Y-cord is the only one of its kind. The Link 265 from Jabra is a Y-cord that ends in USB. Connect two QD headsets to the Link 265 and connect via USB. It's that simple ... and cuts out one cord from the set-up above.Amplifier Training
The Jabra Link 860 amplifier has a guest port for supervisors to connect into. Using the Link 850/860 QD Supervisory Cord with in-line mute, supervisors can immediately drop into a call and have the same functions as the primary headset.Wireless Headsets
The conferencing feature of wireless headsets allows connection of up to 4 (the primary headset + 3 additional) wireless headsets to a single base. With the primary headset in use, simply drop the second headset into the base. Once the secondary headset has been paired to the base, a tone will sound in the primary headset, and that headset must hit "Answer" to accept the secondary headset. To unpair, or disconnect the secondary headsets, simply dock them back into their own bases.
Read our complete blog post on how to accomplish training with wireless headsets, here: How to: Side by Side Training with Wireless Headsets.
We are always happy to walk you through this over the phone as well – give us a call anytime at 1.866.998.9991.
What We Love at Avcomm Solutions
February 14th, 2017 • 0 Comments
Since it is the season of celebrating love, we put together this list of a few of the things we love at our office.
include the Jabra Evolve 40 and Evolve 65, Sennheiser SD Pro 1 and SD Pro 2, Jabra BIZ 2300, VXi V150 and from Plantronics, the Voyager Focus and Savi W730.
Why do we love these headsets? Many of them are wireless, lightweight, comfortable, and offer flexible connections. Whether we're on phone calls, streaming music, participating in webinars or videoconferencing, in the office or traveling, the headsets provide quality sound, noise cancelling mics, and in the case of the Voyager Focus, Active Noise Cancelling in the ear speakers that can be switched on and off.
The choice between corded or wireless; Bluetooth or DECT; single or duo ear; wearing style; desk phone, PC or mobile phone connection, and so much more means that you are getting a custom headset for your unique situation. The technology in these headsets is also top-of-line: hearing protections, wideband audio, and in the case of USB or UC headsets, firmware updates.
By no means is this an exhaustive list of our favorites; however, it is indicative of the size and scope of headsets that we offer.
Turning our attention to conference phones and speakerphones, we are again fortunate to test most of the units that we sell. Some of our favorites include the Jabra Speak 510+, Konftel 300 and Sennheiser TeamConnect Wireless.
For smaller room conferencing needs, the Jabra Speak 510+ (both UC and MS versions) is perfect for those break-out sessions (less than 7 people). The 510+ comes with a Bluetooth dongle that will connect your PC to the Speak unit. It is also Bluetooth-enabled for conferences via smartphone or tablet, and can be hard-wired to a PC with the included USB cable that wraps underneath the speaker. This USB cable is connected to the Speak 510, so that it can never be accidentally misplaced.
For analog conference lines, the Konftel 300 is a top choice. Its sleek design looks great on any conference table, and the large buttons on the unit make call dialing easy. We also love its versatility, since it can also be connected to PCs, and with the purchase of an accessory cable, the unit can also be connected to smartphones and tablets. Expansion mics are available as an optional purchase to increase the coverage area of the Konftel 300. The final selection in this category is the Sennheiser TeamConnect Wireless system, which we use every week for our Monday morning meetings. With our work-at-home staff calling in, and the staff here in the office spread throughout a large-sized room, TeamConnect Wireless satellite mics can be placed strategically to pick up voices, no matter where they're located! The handy, hard-sided charging case that comes with this system truly makes the TeamConnect Wireless the most diverse conference unit that we offer.
We cannot forget about the beverages that keep us going, including our morning pot of LaRue Coffee, based out of Omaha, NE. The variety pack delivers deliciousness on the daily ... and offers such delectable choices as Chocolate Hazelnut, Jamaican Me Crazy and French Vanilla ... what more could an office staff want? After lunch, our beverage choices turn to our basket full of (caffeine free) Bigelow Teas. From Ginger Snappish to Girl Scout Thin Mints, the selection of choices keeps us nice and warm, especially during our cold Nebraska winters!
What do you love about your office? Leave us a comment on the Comments tab, above.
Headsets
As a leading reseller of headsets, we are fortunate to test all of the high quality professional headsets that we sell. Some of our favorites todayinclude the Jabra Evolve 40 and Evolve 65, Sennheiser SD Pro 1 and SD Pro 2, Jabra BIZ 2300, VXi V150 and from Plantronics, the Voyager Focus and Savi W730. Why do we love these headsets? Many of them are wireless, lightweight, comfortable, and offer flexible connections. Whether we're on phone calls, streaming music, participating in webinars or videoconferencing, in the office or traveling, the headsets provide quality sound, noise cancelling mics, and in the case of the Voyager Focus, Active Noise Cancelling in the ear speakers that can be switched on and off.
The choice between corded or wireless; Bluetooth or DECT; single or duo ear; wearing style; desk phone, PC or mobile phone connection, and so much more means that you are getting a custom headset for your unique situation. The technology in these headsets is also top-of-line: hearing protections, wideband audio, and in the case of USB or UC headsets, firmware updates.
By no means is this an exhaustive list of our favorites; however, it is indicative of the size and scope of headsets that we offer.
Speakerphones
Turning our attention to conference phones and speakerphones, we are again fortunate to test most of the units that we sell. Some of our favorites include the Jabra Speak 510+, Konftel 300 and Sennheiser TeamConnect Wireless.For smaller room conferencing needs, the Jabra Speak 510+ (both UC and MS versions) is perfect for those break-out sessions (less than 7 people). The 510+ comes with a Bluetooth dongle that will connect your PC to the Speak unit. It is also Bluetooth-enabled for conferences via smartphone or tablet, and can be hard-wired to a PC with the included USB cable that wraps underneath the speaker. This USB cable is connected to the Speak 510, so that it can never be accidentally misplaced.
For analog conference lines, the Konftel 300 is a top choice. Its sleek design looks great on any conference table, and the large buttons on the unit make call dialing easy. We also love its versatility, since it can also be connected to PCs, and with the purchase of an accessory cable, the unit can also be connected to smartphones and tablets. Expansion mics are available as an optional purchase to increase the coverage area of the Konftel 300. The final selection in this category is the Sennheiser TeamConnect Wireless system, which we use every week for our Monday morning meetings. With our work-at-home staff calling in, and the staff here in the office spread throughout a large-sized room, TeamConnect Wireless satellite mics can be placed strategically to pick up voices, no matter where they're located! The handy, hard-sided charging case that comes with this system truly makes the TeamConnect Wireless the most diverse conference unit that we offer.
Goodies
We are fortunate that our local Mountain Man representative keeps us stocked with candy, nut and snack choices. Passing through the break room, you're bound to find something yummy to munch on! A staff favorite: Cherry Sours candy. For salty snacks, our local popcorn company, Le-Vi Kettle Corn, delivers a variety of popcorn flavors that please most everyone.We cannot forget about the beverages that keep us going, including our morning pot of LaRue Coffee, based out of Omaha, NE. The variety pack delivers deliciousness on the daily ... and offers such delectable choices as Chocolate Hazelnut, Jamaican Me Crazy and French Vanilla ... what more could an office staff want? After lunch, our beverage choices turn to our basket full of (caffeine free) Bigelow Teas. From Ginger Snappish to Girl Scout Thin Mints, the selection of choices keeps us nice and warm, especially during our cold Nebraska winters!
What do you love about your office? Leave us a comment on the Comments tab, above.
Hearing Aid Wearers Have Headset Options
February 9th, 2017 • 0 Comments
The brands that we sell provide professional-grade, high quality headsets for every user and situation. For those tasked with purchasing headsets for hearing aid users, we have put together a list of options by manufacturer. Please note that the headsets listed below end in quick disconnect and require a bottom cable as well. We recommend the purchase of an amplifier, rather than a QD cord, to boost the headset's performance.
The Impact SC 660 TC, is a high quality wired headset. The SC 660 TC is compatible with all standard, telecoil-equipped hearing aids.
With EPOS Voice Clarity wideband sound and its ultra noise cancelling microphone, the SC 660 TC delivers a superior and natural voice experience that makes conversations crisp and crystal clear – optimizing speech intelligibility even in noisy contact center and office environments. In addition to the speaker, SC 660 TC is equipped with a hearing aid-compatible telecoil transmitter on both sides of the headset, resulting in a richer sound experience and offering the user the greater flexibility of a double-sided solution. The transmitters send a magnetic field that can be picked up directly by the hearing aid, making it easy for users to focus on a conversation. The headset features EPOS ActiveGard technology that protects users from acoustic shock and sudden sound bursts. MSRP is $349.95.
The EPOS UI 770 amplifier
is the companion piece that we recommend. The EPOS UI 770 allows you to switch between the headset, handset and PC, adjust the volume of the headset speaker and mute the headset microphone. Its automatic power save function provides outstanding battery lifetime of up to 1 year. A "C" battery is included in the box. MSRP is $120.00.
Especially designed for people who use hearing aids, the Jabra GN2125 Telecoil is equipped with a hearing aid-compatible telecoil that is fitted to the plain side of the earpiece. The telecoil cancels out surrounding background sound while heightening the sound quality from the telephone. This gives hearing aid users clearer, crisper phone conversation that is free from interference from background noise. It features a noise-cancelling microphone to eliminate ambient noise. MSRP is $225.00.
The Jabra Link 860 amplifier
features Digital Signal Processing, which sets the input signal to a certain level and makes sure the audio is not too loud. If the input signal is too high (the volume of the telephone is too loud), distortion may result. To resolve this issue, lower the volume of the phone to a medium level, and then use the Link 850/860 to raise the volume. MSRP is $135.00.
The Plantronics Vista M22 amplifier works with the headset to provide the best possible sound. The amplifier has loud noise protection, advanced echo management, and background noise reduction. Two AA batteries are included. MSRP is $120.00.
If you're not quite sure what you need, reach out to us at 1.866.998.9991 for help. We're here to help you choose the best headset for your unique environment!
EPOS
The Impact SC 660 TC, is a high quality wired headset. The SC 660 TC is compatible with all standard, telecoil-equipped hearing aids.With EPOS Voice Clarity wideband sound and its ultra noise cancelling microphone, the SC 660 TC delivers a superior and natural voice experience that makes conversations crisp and crystal clear – optimizing speech intelligibility even in noisy contact center and office environments. In addition to the speaker, SC 660 TC is equipped with a hearing aid-compatible telecoil transmitter on both sides of the headset, resulting in a richer sound experience and offering the user the greater flexibility of a double-sided solution. The transmitters send a magnetic field that can be picked up directly by the hearing aid, making it easy for users to focus on a conversation. The headset features EPOS ActiveGard technology that protects users from acoustic shock and sudden sound bursts. MSRP is $349.95.
The EPOS UI 770 amplifier
is the companion piece that we recommend. The EPOS UI 770 allows you to switch between the headset, handset and PC, adjust the volume of the headset speaker and mute the headset microphone. Its automatic power save function provides outstanding battery lifetime of up to 1 year. A "C" battery is included in the box. MSRP is $120.00.Jabra
The GN2125 Telecoil headset is the solution for hearing aid users, who gain the benefits and increased work efficiencies associated with headsets.Especially designed for people who use hearing aids, the Jabra GN2125 Telecoil is equipped with a hearing aid-compatible telecoil that is fitted to the plain side of the earpiece. The telecoil cancels out surrounding background sound while heightening the sound quality from the telephone. This gives hearing aid users clearer, crisper phone conversation that is free from interference from background noise. It features a noise-cancelling microphone to eliminate ambient noise. MSRP is $225.00.
The Jabra Link 860 amplifier
features Digital Signal Processing, which sets the input signal to a certain level and makes sure the audio is not too loud. If the input signal is too high (the volume of the telephone is too loud), distortion may result. To resolve this issue, lower the volume of the phone to a medium level, and then use the Link 850/860 to raise the volume. MSRP is $135.00.Plantronics
SupraPlus 261H is a Telecoil hearing-aid compatible headset. The SupraPlus series is a staple in the contact center world, and features a comfortable, adjustable headband for all-day wearing. The headset has a voice tube microphone. MSRP is $148.00.The Plantronics Vista M22 amplifier works with the headset to provide the best possible sound. The amplifier has loud noise protection, advanced echo management, and background noise reduction. Two AA batteries are included. MSRP is $120.00.If you're not quite sure what you need, reach out to us at 1.866.998.9991 for help. We're here to help you choose the best headset for your unique environment!