There were 76 posts tagged: Headset
Spring Clean Your Headset
April 14th, 2014 • 0 Comments
Traditionally spring is the season to deep clean and organize, a coming out after a long, cold winter. At home, tasks might include scrubbing walls and baseboards, organizing canned and dry goods in the pantry, and deep cleaning carpets, rugs and furniture upholstery.
At the office, your headset could use a spring refresh, too. Need some ideas? Here are a few:
1. With a slightly damp cloth, avoiding contact with buttons, slots, or plug contacts:
2. Replace:
3. Headset Firmware:
Check the updates for your headset's firmware and make sure you have the most recent version. Each manufacturer offers unique software for their products, including Jabra's PC Suite, Plantronics' Spokes, and Sennheiser that help ensure your product stays up to date!
4. Organize Headset Paperwork:
Are the user's manual, quick start guide, and assorted paperwork that came with the headset filed together in an easy-to-find file? It's so easy to organize, yet many of us are guilty of throwing those helpful booklets in random places around our desk area, never to land in the same place. Set aside one designated file for these types of things.
Now that you've started the cleaning process, is it time to take a closer look at your workspace? Can you see the top of your desk? Are your files bulging with paperwork that isn't needed anymore? How about your computer files? Could your monitor use a scrubbing? Is it time to bring in the latest family photo? Cleaning, organizing, purging and updating might be what you need to re-engage and energize yourself in your job once more! Make it a contest with office mates to see who can create the cleanest work space.
Let us know if you have been inspired to clean your cubicle, and you could be entered for a chance to win ear cushions and microphone windscreens to help get you started!
At the office, your headset could use a spring refresh, too. Need some ideas? Here are a few:
1. With a slightly damp cloth, avoiding contact with buttons, slots, or plug contacts:
- a. Wipe down your wireless base unit, cords from the phone or computer to the base unit, headband and boom arm of your wireless headset
b. Wipe the cords*, headband, and boom arm on your corded headset
c. Don't forget to clean your amplifier and cords*!
d. Remove wax, sweat and dust build-up from your ear gels, too
e. Specific headset models offer washable foam ear cushions, so check your user's guide for that information.
2. Replace:
- a. Ear cushions, foam or leatherette
b. Microphone windscreen
c. Ear gels
3. Headset Firmware:
Check the updates for your headset's firmware and make sure you have the most recent version. Each manufacturer offers unique software for their products, including Jabra's PC Suite, Plantronics' Spokes, and Sennheiser that help ensure your product stays up to date!
4. Organize Headset Paperwork:
Are the user's manual, quick start guide, and assorted paperwork that came with the headset filed together in an easy-to-find file? It's so easy to organize, yet many of us are guilty of throwing those helpful booklets in random places around our desk area, never to land in the same place. Set aside one designated file for these types of things.
Now that you've started the cleaning process, is it time to take a closer look at your workspace? Can you see the top of your desk? Are your files bulging with paperwork that isn't needed anymore? How about your computer files? Could your monitor use a scrubbing? Is it time to bring in the latest family photo? Cleaning, organizing, purging and updating might be what you need to re-engage and energize yourself in your job once more! Make it a contest with office mates to see who can create the cleanest work space.
Let us know if you have been inspired to clean your cubicle, and you could be entered for a chance to win ear cushions and microphone windscreens to help get you started!
Why Avcomm Loves Wireless Headsets (And You Should Too!)
April 9th, 2014 • 0 Comments
The phone rings. You answer the call. During the conversation, you need to access a file in an office down the hallway. Do you:
In other situations, and increasingly more common (57 percent in a 2012 study), organizations have found that wireless headsets give workers freedom to conduct their jobs most efficiently and effectively.
Jabra and YouGov questioned more than 11,000 mobile and office workers in 12 countries about their office environments, and which office tools are most valuable for them. The study found that headsets increase overall work efficiency and job performance, with 75 percent of calls being answered when wireless headsets are used.
Workers using the traditional desk phone and handset "say they feel hindered in performing regular office tasks and would have the potential to be more efficient if they were equipped with a headset at work." High sound quality and comfort are key priorities for people using wireless headsets.
Wireless headsets are ideal for employees who need the freedom to roam from their desk without having to miss or terminate a call.
Organizations recognize the benefits of headsets that move with you, enhancing employee efficiency and productivity. Making the most of your time, and money, makes sense for any size organization, which is why we love wireless!
Interested in experiencing complete wireless freedom?
Here's what you'll need:
If we can help answer any questions you might have about wireless headsets, please let us know! Our dedicated team has been trained to discover and suggest the best solutions for your unique needs.
- a. Hang up on the caller and assure them you'll call back once you have found the file?
b. Ask them to hold; place the handset on the desk, walk down the hall, visit with co-workers along the way, find the file, go back to your desk, and hope the caller is still on the line?
c. Continue the conversation as you walk down the hall, grab the file, and walk back to your desk?
In other situations, and increasingly more common (57 percent in a 2012 study), organizations have found that wireless headsets give workers freedom to conduct their jobs most efficiently and effectively. Jabra and YouGov questioned more than 11,000 mobile and office workers in 12 countries about their office environments, and which office tools are most valuable for them. The study found that headsets increase overall work efficiency and job performance, with 75 percent of calls being answered when wireless headsets are used.
Workers using the traditional desk phone and handset "say they feel hindered in performing regular office tasks and would have the potential to be more efficient if they were equipped with a headset at work." High sound quality and comfort are key priorities for people using wireless headsets.
Wireless headsets are ideal for employees who need the freedom to roam from their desk without having to miss or terminate a call.
Organizations recognize the benefits of headsets that move with you, enhancing employee efficiency and productivity. Making the most of your time, and money, makes sense for any size organization, which is why we love wireless!
Interested in experiencing complete wireless freedom?Here's what you'll need:
- 1. Desk phone, soft phone, or mobile phone
2. Wireless headset – With so many options and connectivity types available, it's important to consult with an Avcomm headset expert to be sure you choose the headset that best fits your environment and requirements.
3. EHS cable or Remote Handset Lifter—This is an optional add-on device which alerts you of an incoming call by sending a tone into the headset. You can answer and end calls by simply pressing a button on the headset, all while being up to 450ft.* away from your desk!
If we can help answer any questions you might have about wireless headsets, please let us know! Our dedicated team has been trained to discover and suggest the best solutions for your unique needs.
Communication is Our Business
March 12th, 2014 • 0 Comments
Here at Avcomm Solutions, Inc., we keep things simple. Are we giving you, our customer, what you need? We sure hope so.
Finding the very best solutions to your headset and conference phone dilemmas gives meaning to our days. From the home office in the center of the U.S., our customer care team of Sara Diaz and Carey McCoy work hard to give you answers, great products and fair prices.
How do we manage this? In a few ways, such as:
Our Midwestern Hospitality
Clichéd? Of course. True? You bet! Neighbors looking out for neighbors is a common theme around here, and one that we at Avcomm embrace. We’re always on the lookout for products and services that make sense for you. Once your products reach you, we expect to continue the relationship by answering any questions you may have about product setup, assisting with technical concerns and warranty repairs – and, of course, your feedback is always appreciated!
Strong Partnerships
By working with the best manufacturers in the headset and conference phone world, Avcomm Solutions offers products from Jabra, Konftel, Plantronics, Sennheiser and Yamaha. Partnerships with these companies allow us to get the essential support, resources, and information to you when you need it. You can rely on our expert advice!
A Commitment to You
We understand that you want to do your very best for your customers. We know that you want to keep your employees happy and productive. Sure, it’s a balancing act, but when you get it right, the results can be transcendent. We have great products that make communication clear and simple, and we’re here for you.
At Avcomm Solutions, Communication is Our Business.
We are very excited to announce some new ways to reach us: on Twitter: @AvcommSolutions, LinkedIn: http://www.linkedin.com/company/avcomm-solutions-inc- and Facebook: Facebook/AvcommSolutions
Finding the very best solutions to your headset and conference phone dilemmas gives meaning to our days. From the home office in the center of the U.S., our customer care team of Sara Diaz and Carey McCoy work hard to give you answers, great products and fair prices.
How do we manage this? In a few ways, such as:
Our Midwestern Hospitality
Clichéd? Of course. True? You bet! Neighbors looking out for neighbors is a common theme around here, and one that we at Avcomm embrace. We’re always on the lookout for products and services that make sense for you. Once your products reach you, we expect to continue the relationship by answering any questions you may have about product setup, assisting with technical concerns and warranty repairs – and, of course, your feedback is always appreciated!
Strong Partnerships
By working with the best manufacturers in the headset and conference phone world, Avcomm Solutions offers products from Jabra, Konftel, Plantronics, Sennheiser and Yamaha. Partnerships with these companies allow us to get the essential support, resources, and information to you when you need it. You can rely on our expert advice!
A Commitment to You
We understand that you want to do your very best for your customers. We know that you want to keep your employees happy and productive. Sure, it’s a balancing act, but when you get it right, the results can be transcendent. We have great products that make communication clear and simple, and we’re here for you.
At Avcomm Solutions, Communication is Our Business.
We are very excited to announce some new ways to reach us: on Twitter: @AvcommSolutions, LinkedIn: http://www.linkedin.com/company/avcomm-solutions-inc- and Facebook: Facebook/AvcommSolutions
How to Change the Battery in Your Jabra Pro 9400 Series Wireless Headset
November 5th, 2013 • 0 Comments
*The Jabra PRO 9400 series headsets are discontinued, and so are the replacement batteries. The replacement headset information can be found here.
One great feature of the Jabra PRO 9400 series wireless headsets is that the battery can be easily replaced, extending the life of your headset for years.
Your Jabra Direct software loads the Jabra Control Center to your computer, allowing you to manage all of your Jabra devices in Jabra Direct. It is also a quick way to check your battery level. After having used your headset for about 2 years, you may start experiencing some unusual things (one-sided conversations, headset doesn't keep a charge, degraded sound quality) that more often than not, can be fixed by a simple battery replacement. For under $20, and in less than 3 minutes, you can change the battery in your PRO 9400 headset and be on your way to complete wireless freedom once again.*
One great feature of the Jabra PRO 9400 series wireless headsets is that the battery can be easily replaced, extending the life of your headset for years.
Your Jabra Direct software loads the Jabra Control Center to your computer, allowing you to manage all of your Jabra devices in Jabra Direct. It is also a quick way to check your battery level. After having used your headset for about 2 years, you may start experiencing some unusual things (one-sided conversations, headset doesn't keep a charge, degraded sound quality) that more often than not, can be fixed by a simple battery replacement. For under $20, and in less than 3 minutes, you can change the battery in your PRO 9400 headset and be on your way to complete wireless freedom once again.*
Jabra PRO 9400 Series battery replacement kit.
Step 1. Remove the headband, ear hook or neck band from the headset. You will apply firm pressure to both pieces and pull them apart.
Step 2. Using the included torque screwdriver, remove the 3 screws from the headset cover.
Step 3. Now you're ready to replace the battery.
Step 4. Remove the battery from the speaker, by simply pulling it straight out. Replace with the new battery.
Step 5. Reverse your steps and put everything back together.
After completing your task, you may just want to brag to co-workers about how handy you are! (Or not, as you could become the official headset battery changer in the office!)
*Jabra recommends charging the battery for four hours on the headset base before using the headset.
The 3 Keys to Controlling Background Noise in your Contact Center
October 21st, 2013 • 0 Comments
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The professional contact center defines a customer's perception of your company and is a key component to company success. Your agents are the first, and sometimes only,
contact your customers have with your business! There is no greater frustration for a customer than calling a business with a quick question or complaint – only to find
the contact center agent is unknowledgeable, unhelpful or difficult to understand. If the agent works in a noisy center and the customer can hear conversations in the
background, the impression of an amateur organization is made.
You can virtually eliminate background noise in your contact center with the 3 E's: Environment, Expectation and Equipment.
Josh Reeves,
CEO of Entero Solutions (a BPO consulting firm), has worked in the contact center industry since 1999.
He shared some valuable insights into structuring a professional (and quiet) contact center.
- Environment
Make sure there is plenty of space between agents! Reeves suggests that alternating agents by their tasks helps: alternate voice products, live chat, e-mail callbacks, and order entry, so that not all agents who work primarily on the phone are grouped together. When building the center, think about noise-controlling features from top to bottom: egg carton acoustic foam pieces in higher ceilings, as well as sound absorbing ceiling tiles. On the walls, designs can be created with sound absorbing fabric. Cubicle partitions can be made with those same fabrics and partitions can be built taller so agents aren't directly looking at each other. For the floors, carpet works best to trap sound.
- Expectation
Maintaining near-silence on the call floor, outside of calls, is important. If you think of this as "library quiet" you've got the right idea! Employees should have the expectation that chatting with each other between calls is kept to a minimum. Visitors to the contact center should be made aware of the quiet policy, and signs posted throughout the center are effective reminders of being mindful of noise levels.
Customers, too, have expectations. They trust your company with their personal and confidential information and presume that they will speak one-on-one with your company's representative. This trust can soon be lost if the customer is able to hear other conversations in the background. Reps who speak over your customers because they are unable to hear the phone conversation, also lose the trust of your customers.
- Equipment
Reeves advises centers to "give agents the best equipment possible to get the results you're looking for." Two-ear (duo) headsets with noise-cancelling microphones are the best choice, says Reeves: "They (agents) can hear really well, and in turn, not have to speak as loud. They can maintain focus on the customer they are working with."
Additionally, ultra noise-cancelling offers enhanced noise-cancelling properties which carry your employees' voices so they can speak at normal, professional levels and still
be heard by your customers. These microphones are best for the loudest contact centers, particularly outbound centers. The enhanced noise-cancelling microphones keep the
background noises from disrupting conversations – essential to maintaining a professional contact center image.
Sennheiser's exclusive noise reduction technology, Adaptive Intelligence™, uses a complex digital signal processor to eliminate incoming and outgoing noise automatically, all while preserving the speech of the using parties. When moving from one dynamic noise environment to the other, the headset automatically compensates according to the unique environment and the users' preferences.
Amplifiers play a role as well. These sound management devices
detect when the agent is not talking, and automatically lowers the microphone signal reducing outgoing background noise. The caller experiences a quiet pause rather than annoying
background chatter! An amplifier quiets the line from the noises, crackles and background hisses, and offers hearing protection from the sometimes loud sound spikes that occur
during calls. For less than $100, amplifiers make an inexpensive addition to the total sound package.
Reeves also suggests checking into warranties for the headsets. "I think it's important when getting your headsets that they have a good warranty because they're used, in some cases, 24 hours a day," says Reeves. Jabra, Plantronics and Sennheiser all offer at least a 2-year warranty for their corded headsets.
When all three keys have been effectively implemented – Environment, Expectation and Equipment – a quiet, professional contact center is the result. Your customer, and your employees, deserve nothing less than the best!
