Avcomm Solutions

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What We Love at Avcomm Solutions

February 14th, 2017  •   0 Comments

Since it is the season of celebrating love, we put together this list of a few of the things we love at our office.

Headsets

As a leading reseller of headsets, we are fortunate to test all of the high quality professional headsets that we sell. Some of our favorites today include the Jabra Evolve 40 and Evolve 65, Sennheiser SD Pro 1 and SD Pro 2, Jabra BIZ 2300, VXi V150 and from Plantronics, the Voyager Focus and Savi W730.

Why do we love these headsets? Many of them are wireless, lightweight, comfortable, and offer flexible connections. Whether we're on phone calls, streaming music, participating in webinars or videoconferencing, in the office or traveling, the headsets provide quality sound, noise cancelling mics, and in the case of the Voyager Focus, Active Noise Cancelling in the ear speakers that can be switched on and off.

The choice between corded or wireless; Bluetooth or DECT; single or duo ear; wearing style; desk phone, PC or mobile phone connection, and so much more means that you are getting a custom headset for your unique situation. The technology in these headsets is also top-of-line: hearing protections, wideband audio, and in the case of USB or UC headsets, firmware updates.

By no means is this an exhaustive list of our favorites; however, it is indicative of the size and scope of headsets that we offer.

Speakerphones

Turning our attention to conference phones and speakerphones, we are again fortunate to test most of the units that we sell. Some of our favorites include the Jabra Speak 510+, Konftel 300 and Sennheiser TeamConnect Wireless.

For smaller room conferencing needs, the Jabra Speak 510+ (both UC and MS versions) is perfect for those break-out sessions (less than 7 people). The 510+ comes with a Bluetooth dongle that will connect your PC to the Speak unit. It is also Bluetooth-enabled for conferences via smartphone or tablet, and can be hard-wired to a PC with the included USB cable that wraps underneath the speaker. This USB cable is connected to the Speak 510, so that it can never be accidentally misplaced.

For analog conference lines, the Konftel 300 is a top choice. Its sleek design looks great on any conference table, and the large buttons on the unit make call dialing easy. We also love its versatility, since it can also be connected to PCs, and with the purchase of an accessory cable, the unit can also be connected to smartphones and tablets. Expansion mics are available as an optional purchase to increase the coverage area of the Konftel 300. The final selection in this category is the Sennheiser TeamConnect Wireless system, which we use every week for our Monday morning meetings. With our work-at-home staff calling in, and the staff here in the office spread throughout a large-sized room, TeamConnect Wireless satellite mics can be placed strategically to pick up voices, no matter where they're located! The handy, hard-sided charging case that comes with this system truly makes the TeamConnect Wireless the most diverse conference unit that we offer.

Goodies

We are fortunate that our local Mountain Man representative keeps us stocked with candy, nut and snack choices. Passing through the break room, you're bound to find something yummy to munch on! A staff favorite: Cherry Sours candy. For salty snacks, our local popcorn company, Le-Vi Kettle Corn, delivers a variety of popcorn flavors that please most everyone.

We cannot forget about the beverages that keep us going, including our morning pot of LaRue Coffee, based out of Omaha, NE. The variety pack delivers deliciousness on the daily ... and offers such delectable choices as Chocolate Hazelnut, Jamaican Me Crazy and French Vanilla ... what more could an office staff want? After lunch, our beverage choices turn to our basket full of (caffeine free) Bigelow Teas. From Ginger Snappish to Girl Scout Thin Mints, the selection of choices keeps us nice and warm, especially during our cold Nebraska winters!

What do you love about your office? Leave us a comment on the Comments tab, above.

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BIZ 1500 Headsets High Quality, Low Cost for All-Day Wear

May 9th, 2016  •   0 Comments

The reality of contact center employees: they’re on the phone all day. When comfort is a priority, and cost is a concern, Jabra has addressed those 2 factors skillfully in its newest offering, the BIZ 1500 series. This new series replaces the BIZ 1900 headsets, a faithful standby in the contact center headset scene; with this new series, Jabra has updated the technology, comfort and durability. Jabra combines premium features at an astonishing low price. Businesses looking to outfit an entire contact center on a small budget should consider the BIZ 1500 series – both QD and USB options are available, in mono and duo variants.

The BIZ 1900 headsets will no longer be manufactured after June 30, 2016. If you’d like to stock up on the BIZ 1900 headsets before they are gone, we do have some limited stock available; you’ll find them in our Clearance section on the Avcomm web site: The BIZ 1900 headsets will no longer be manufactured after June 30, 2016.

If you’d like to stock up on the BIZ 1900 headsets before they are gone, we do have some limited stock available; you’ll find them in our Clearance section on the Avcomm web site: Clearance Products.


BIZ 1500 Features:

  • Both Quick Disconnect and USB variants are offered. QD headsets require an additional QD cord to connect the headset to desk phone. Contact us to determine compatibility.
  • USB headsets include an inline call controller for volume, answer/end and mute.
  • Comfortable headband
  • Lightweight
  • Noise-cancelling microphone
  • Flexible (bendable) microphone boom that rotates 270 degrees
  • Download the free Jabra Direct software to enable features specific to supported softphones. (USB headsets only)
  • 2 year Warranty
This short video on YouTube provides a great overview of the features offered by the BIZ 1500:



Of course, these headsets are useful in any office or work-at-home space, and are worth a second look. We can help you determine which BIZ 1500 variant would be best for you and your environment – give our headset experts a call today! 1-866-998-9991.

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Sennheiser Circle Series Headsets Get an Upgrade

December 16th, 2015  •   0 Comments

The 10 variants of the Sennheiser Circle series have been upgraded with new features, and with its proven functionality, the Circle series is a superior option in the contact center and office workspace. A Red Dot design award winner in 2012, the Circle series is even better with these premium features. Often relied upon as the standard contact center headset, the series is offered in both USB and QD versions for maximum compatibility with phone systems and softphones.

The Circle Flex dual hinge ear cups now come with soft leatherette ear pads covering acoustic foam. These ear cups ensure a closer ear fit, all-day wearing comfort and optimized sound quality. Sennheiser ActiveGard technology protects users against acoustic injury.

Another upgrade to the USB headsets in the series is the inline call controllers. The new sleek design makes them more ergonomic and easier to use. The controllers allow you to answer/end calls; adjust volume up and down; mute the mic; redial the last outgoing call and reject an incoming call. Check out the USB CTRL II headsets here: SC 230 USB MS II and SC 260 USB MS II.

Kudos to Sennheiser for including a nylon carrying pouch with each headset! This saves a few dollars, as well as wear and tear on your headset when it’s not in use. Transport the headset to another work location, or when you’re traveling, and you don’t have to worry about the headset cords, ear cushions, or microphone boom being destroyed in your laptop bag!

The lightweight, metal-reinforced headbands allow you to adjust the headband for a personalized fit. Noise-cancelling microphones cancel the background noise so your caller hears you, and not the background surrounding you.

Customer input was relied upon in these latest upgrades, according to Lars Riis Rasmussen, Vice President of Sales and Marketing, EMEA, at Sennheiser Communications.

“Over the past few years, our Circle series headsets have become a popular and valued all-day working tool in many contact centers, office, and Unified Communications environments,” says Rasmussen. “We have used customer feedback to further improve the product range.”

For further information about the Sennheiser Circle series, contact our team of dedicated headset experts.

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BIZ2300 the New Leader in Contact Center Headsets

November 21st, 2014  •   0 Comments

The GN2000 series from Jabra has been a “go to” headset in contact centers for years … and has many devoted users. After almost 10 successful years on the market, the GN2000 series headsets are going to be discontinued. As of Dec. 31, 2014, the product line will be end of life with limited stock available. As vanguards in the headset industry, Jabra offers headsets with cutting edge technology and the latest style trends.

Jabra debuted the BIZ 2300 series headsets in January of this year, and suggests this series as the replacement for the GN2000s. This durable and reliable headset series is made for your brand ambassadors. Lightweight and ergonomic, the BIZ 2300 is perfect for all-day wear in contact centers, offices and more.

Versions in the BIZ 2300 series include two Quick Disconnect headsets – a mono ear and duo ear option – and four USB versions – two standard UC variants, and two which are optimized for use with Microsoft Lync, available in both mono and duo. The headset design features large conical ear cups that rest lightly on the ear for a lightweight feel. Foam ear cushions are standard; leatherette cushions are available as an extra purchase, if desired. The lightweight plastic and metal headband is easy to adjust and the Kevlar reinforced cords offer exceptional durability and withstand greater abuse.

Noise-cancelling microphones will allow your customers to hear you, and not the background noise of your co-workers’ conversations. The break-proof flex boom can be easily positioned toward the mouth and the 360-degree spin of the boom arm works well for any user. The microphone does not need an outer windscreen because of its unique Air Shock technology. When a microphone is placed too close to the mouth, you are likely to pick up respiratory noise. The Jabra BIZ 2300 microphone is designed aerodynamically, with many small perforations and includes a foam lining that reduces the penetration of air shocks to the microphone, which optimizes the call quality.

The USB versions have inline call controls: Answer, End, Mute and Volume controls with soft touch buttons that light up. Jabra PC Suite (read our blog post) and Jabra Xpress software systems are both available – at no charge – and will keep your headset updated with any firmware changes. Jabra Xpress mass deploys headsets with the correct settings in a matter of minutes. For more information about Jabra Xpress, check out our blog post here.

The QD headsets connect to any standard desk phone with the use of a Smart Cord or Jabra amplifier. We tested a BIZ 2325 headset with a LINK 850 amplifier, and then with a GN1200 Smart Cord, to our desk phones. The sound quality with both connections was crystal clear and callers were easy to understand with the duo ear headset. We found that having both ears covered with the headset helped us to focus on our callers, and not what was happening around us in our office. Oftentimes the headset stayed on our heads as we forgot we were wearing it!

The BIZ 2300 headsets offer a standard two-year warranty. If you are currently using the GN2000 series, Jabra is giving you the opportunity to try a BIZ 2300 headset FREE with this GN2000 Update Offer. This offer expires December 31, 2014, so you’ll want to take advantage of this soon!

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Smaller, Slimmer, Lighter: Plantronics EncorePro HW540 Headset Has it All

November 12th, 2014  •   0 Comments

Plantronics has updated its EncorePro line with new headsets designed for all-day comfort and reliability. This new generation of headsets is designed for the future, with experience from the past. Balancing cost with best-practices, the EncorePro headsets deliver functionality and reliability at a reasonable price point. Headset wearing style is a matter of personal preference and comfort. With these headsets, customer service staff that spends the majority of their shift talking on the phone will value the comfort and fit of the new EncorePro headsets.

Available for purchase today are the HW530 and HW540 models; in December the HW510 and HW520 will be available. All of the models have a noise-cancelling microphone to ensure background noise won’t be conveyed to your caller.

The Avcomm staff tested the HW540 and loved the versatility of the 3 different wearing styles: ear hook, over-the-head and behind-the-neck. The HW540 will be universally accepted by your staff: it’s like getting 3 headsets in one box! And headset buying will be a breeze with the HW540 because you won’t have to purchase different headsets to match each user’s preference. Your staff will appreciate the changeability offered when they decide they don’t want to wear their headset over their ear and would rather use the behind-the-neck piece. It’s like wearing a new headset every day.

The neckpiece is made of lightweight flexible plastic that remains behind the head for all-day wearing. The ear pieces rest lightly on the ears without squeezing your ears to your head – perfect for eyeglass wearers. It’s a quick change to unsnap and then snap the earpiece into a new wearing style. The ear hook is flexible and can be molded to the ear, for complete wearing comfort and headset stability. And the traditional over-the-head wearing style is always a great choice.

Disconnect the QD cord and you can walk around the office without removing the headset. Plug the QD cord back in when you’re back to your desk, and you’re ready for your next call. You can use this headset with your smartphone, desk phone, an amplifier, or soft phone. The connection cord is personalized to your individual set-up and we help you determine the correct one.

    We also noticed:
  • Ear cushion is made of soft foam, and rests comfortably on the ear.
  • Flexible boom arm ensures the best positioning for the mic. Positioning guides are printed on the earpiece.
  • Impressive audio quality for clear calls. This is wideband compatible: if you are updating your phone system with wideband capability, your EncorePro headset is ready!
  • Aircraft grade aluminum, laser-welded construction and metal joints keep the headset lightweight and durable.
  • SoundGuard technology to protect your hearing.


  • What’s in the Box? Earpiece, over-the-head, behind-the-neck and over-the-ear wearing styles, Quick Start Guide, Safety Guide, Clothing Clip, White Carry Bag.



    Plantronics offers a two-year warranty on the EncorePro headsets. Learn more about the HW540 in this short video on YouTube:


    Would you like to try an EncorePro HW540? Which style would you wear the most?

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