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Jabra Direct Just Got Even Better

3/6/2019

Help your Jabra headset become smarter.

While you may be familiar with high-quality devices from Jabra, such as Evolve headsets and Speak speakerphones, you may not know that Jabra also provides innovative, AI-enhanced software that supports its USB (and Bluetooth with Link 360/370 adapter) products. Jabra Direct 2.0 is available now — and, it's free.

Core functions of Jabra Direct:

•Automatically get firmware updates so that your headset is always updated and secure.

•Personalize your headset settings according to personal preferences, or company requirements. Functions such as ringtone, sound optimization for music, audio protection level, sidetone level, and many more areas can be controlled.

•Remote call control (answer/end/call, mute, redial, etc.) for UC platforms.



Jabra Direct has an intuitive, user-friendly interface that provides overall status of each connected device, and notifications of updates. To receive firmware update notifications, go to Settings and switch Update Notifications to "On." This alerts you to open Jabra Direct, and run updates as they are available.

Key updates in Direct 2.0: Enterprises that use a proxy server, and those who prefer on-premise deployments, are now supported. Jabra Direct 2.0 will be able to connect to the Internet and receive settings and firmware in proxy-based environments. For enterprises that prefer not to be connected to the Internet, change settings or firmware updates on Jabra devices can be managed and controlled by the enterprise, within their firewall. Another update: Direct 2.0 provides data about end-user name and PC/Mac name, which is also then added as a service in Xpress 2.0. Additionally, Jabra announced that it has certified the handling of customer data in the Jabra Cloud with the SOC 2 declaration. Jabra is committed to protecting customer data against unwanted usage by a third party.

Download Jabra Direct 2.0 for Windows or Mac, from the Jabra Direct page.

Jabra Engage 50

Jabra Engage 50 is a new generation of digital headsets that provide additional call analytic metrics. The Engage 50 is the first Jabra corded headset to have the chip in the headset itself, making it a true digital headset. The Engage 50 uses the very latest chipset, and this, along with the positioning of the chip, delivers enhanced functionality and user experience.

No longer are headsets an accessory to a phone system, simply transmitting human audio; they are now a "business critical element of the whole infrastructure," according to Jabra SVP Holger Reisinger. These digital devices provide call analytics that in some cases can listen to how people say things, extracting human sentiment from the human voice. Reisinger says that Jabra is providing proof of concept with new KPIs for the contact center, such as measuring agent friendliness against customer anger, in real time. Rather than recording calls and doing transcription analytics, this information is measured in real time and shown as a graph, in front of the agent who is on the call, so that the agent can adjust tactics, mid-call.


Jabra Xpress 2.0 Now Available

For organization-wide updates and inventory management, we recommend Jabra Xpress, a free online tool. Read all about Jabra Xpress on our blog, here: Jabra Xpress: Mass Headset Deployment Made Easy. This program allows IT staff to create software packages for remote updates, configurations and asset management of Jabra USB devices. Jabra Xpress has also been updated to a 2.0 version. To create an account to begin using Jabra Xpress, or update existing Jabra Xpress to the 2.0 version, go to the Xpress microsite: Jabra Xpress 2.0.

Jabra Direct 1.0 and Jabra Xpress 1.0 will be discontinued June 30, 2019. We recommend updating to the new 2.0 versions today. Please reach out to us with any questions you have about these updates, and let us know if you need any assistance: 1-866-998-9991.
TAGS: Jabra Direct 2.0, Software, Firmware, USB, Headsets, Speakerphones, USB Headsets, Bluetooth, Bluetooth Headsets, Direct, Engage 50, Xpress, Jabra Xpress 2.0
 

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