Login  |   Saved Cart  |   Shopping Cart     
Avcomm Solutions

facebook   LinkedIn   Twitter   Blog   866-998-9991


 


Article Comments (0)  
Email

What are your 'Attitude Anchors'?

1/27/2020
Jeff Toister, a thought leader in customer service, has shared an idea on his blog, in this post: Anchor your attitude, that may help after dealing with unhappy, difficult customers (or colleagues).

Find an "Attitude Anchor." Toister says they can help to neutralize negative feelings. By focusing on something positive, the "anchor" will help you to recover a positive attitude after difficult interactions.

You are then ready to deliver outstanding service to the next customer.

Toister suggests these as "Attitude Anchors:"
  • Pictures of family or friends
  • Inspirational (or funny) quotes
  • Upbeat music
  • Conversation with family or friends
  • Humor, including jokes and cartoons
  • Going for a walk
These are great suggestions! What do you recommend for an Attitude Anchor? Share your thoughts by clicking on the Comments tab, above.

Sign up sign up for free weekly tips like this one, here: Toister Weekly Tips
TAGS: Attitude Anchor, Positive Attitude, Workplace, Difficult Customers, Jeff Toister, Customer Service
 

«« Back to Blog




 
© 2020 Avcomm Solutions, Inc. All Rights Reserved
site by: Community Connections Inc.