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Plantronics Hub App is a Handy Companion for Plantronics Headsets

September 12th, 2016  •   Comments

Tags: Plantronics, Hub, App, Find My Headset, Bluetooth

Congratulations on purchasing a new Plantronics Bluetooth headset! Your next step is to download the FREE Plantronics Hub app, which ensures connection between smartphone and headset. It also serves as a user guide/help desk for your new headset, and has some cool features, too.

Download the “Plantronics Hub” app from App Store (for iPhone); for Android Devices, Google Play store has it here: Plantronics Hub.

Once you have the app, turn on Bluetooth to pair the headset to your smartphone. Open Plantronics Hub, and select your Plantronics headset: the options are BackBeat, Explorer, M series, Marque, Voyager 5200, Edge, Focus, Legend, PRO HD headsets. Depending upon the headset you use, the features will be different. Immediately, your headset’s talk time is displayed, so there are no surprises when you’re on a call and lose battery power!

In our estimation, the coolest feature is Find My Headset. There are 2 options to locate the headset, either Send Tone (loud tone sent through earphones which is adjustable on the app) or BackTrack (retraces where the headset’s been on a map).

A few caveats: the headset must be turned “on” to use Send Tone. The tone (an alert sound) can be difficult to hear, though fortunately, the volume is adjustable from the app. With a smaller headset, however, such as the Voyager Edge, the volume increase may not be enough to find the headset due to its smaller ear speaker.

Once you have found the headset, select “Found” on the bottom of the screen. A new screen will appear, with a congratulatory message: “Congratulations! You found your headset in 00:22 seconds” or however long it took to find the headset! If you did not find the headset, select “Not Found.” A useful list of FAQs is displayed to assist you with recovery of your headset.

Plantronics Hub acts like a Help Desk for your Bluetooth headset, too. The How Do I? section lists answers to every possible question you can think of, including pairing, muting, configuring Active Noise Cancelling (if available) or the USB adapter, Call features and so much more. The Buttons & Lights tab is a diagram of the headset with a guide map is for quick identification of the pieces and parts on the headset.

Smart Sensor options can be managed from the app. Another customizable feature is the Mute Reminder. You can choose between Voice-activated, Timed (range is from every minute to every 15 minutes), or Off.

For additional functionality on-the-go, Plantronics Hub now supports the Apple Watch with the Plantronics Voyager Focus UC, Voyager Edge, and Voyager Edge UC Bluetooth headsets. Manage your headset call features from your wrist with your smartwatch.

The convenience of this app can’t be understated, and provides great features at the best price: free. Let us know your thoughts on the Plantronics Hub app on the Comments tab above.

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