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Purchasing
Pricing
Payment
Sales Tax
Product Availability
Shipping Carrier and Fees
Tracking
Cost of Product Refund Return Program
Out of Box Product Failure Return Program
Order Changes / Cancellations
Contact Avcomm
These Online Purchasing Provisions are part of the Avcomm Solutions Inc., hereafter referred to as "Avcomm",
Website Terms & Conditions and becomes part of the "Agreement" between User and Avcomm.
Purchasing
Users are able to make on-line product purchases from this website for delivery to locations in the United States of America.
If product is required to be delivered to a location outside the United States, please contact Avcomm for special consideration.
The ability to ship product to locations outside the United States varies by manufacturer and product line, and is at the sole
discretion of Avcomm.
Pricing
Prices displayed on the Avcomm website are displayed in U.S. dollars. While Avcomm attempts to ensure that listed website prices
are accurate, errors may occur. If Avcomm discovers an ordered product price error, Avcomm will give Users the option of reconfirming
the order at the correct price, or canceling the order. If Avcomm is unable to contact User to correct a price error, Avcomm will
treat the order as cancelled.
Payment
Avcomm allows for Terms of Payment for pre-approved accounts. User must complete and submit the Avcomm Solutions Inc. Customer Application form to apply for and request Terms of Payment account consideration.
Avcomm also accepts credit card payments and accepts the following credit cards for online purchasing:
- Visa
- Mastercard
- American Express
The provided credit card will only be charged once Avcomm has confirmed ordered product stock availability and product is ready to be shipped.
Sales Tax
Avcomm charges applicable taxes (on the cost of product and shipping), for product shipped to locations within the state of Nebraska. For ship to locations outside the state of Nebraska, Avcomm charges taxes as required by applicable laws. The actual sales tax will be calculated when User order is received and added to the total amount due.
Product Availability
All shipments are subject to product availability. If a product is backordered by Avcomm, Avcomm will contact User with information about the product backorder situation, and allow Users the option of accepting the delayed ship date, or canceling the order. If Avcomm is unable to contact User to resolve the backorder situation, Avcomm will treat the order as accepting the delayed ship date.
Shipping Carrier and Fees
Avcomm's primary product shipping carrier is United Parcel Service "UPS". The standard shipping method is UPS Ground Delivery. Avcomm also offers UPS expedited shipping methods that may be selected through the website ordering process.
Alternative shipping methods may be considered, if requested by User. Requested alternative shipping methods must be reviewed and approved by Avcomm at Avcomm's sole discretion. Depending upon the requirements of the requested alternative shipping method, additional handling fees may apply.
Shipping costs are at the expense of User and are added to the total invoiced amount.
Tracking
At the time of order shipment, Avcomm will email a UPS shipment confirmation to the email address provided by User. UPS shipment confirmations will include shipment tracking information. With this information, Users are able track the status of the order shipment at www.ups.com.
For shipments that are not shipped via UPS, shipment confirmation and tracking information is available by contacting Avcomm.
Cost of Product Refund Return Program
Avcomm offers a 30 Day Full Cost of Product Refund Return Program for certain product lines within the Avcomm portfolio of products.
Supported manufacturer product lines included in the Avcomm 30 Day Full Cost of Product Refund Return Program are:
- GN Netcom – Jabra
- Yamaha ProjectPhones
- Konftel
Avcomm manufacturer product lines that are DO NOT Qualify for the 30 Day Full Cost of Product Refund Return Program are:
- EnGenius
- Grandstream
- Minuteman
- ITW Linx
The following requirements must be met to qualify for a product return and refund within the 30 Day Full Cost of Product Refund Return Program:
- Product must be within the Supported manufacturer product lines above.
- RMA is requested within 30 Days of the date of original product shipment from Avcomm to User.
- Product is received back from User undamaged and new condition (no signs of product use exist).
- Product is received back from User in the original and undamaged packaging.
- Product is received back from User with all documentation, and all documentation is undamaged.
A Return Merchandise Authorization, "RMA" must be obtained from Avcomm prior to return of any product to Avcomm. Please call 866-998-9991 to obtain an RMA number.
The cost of original product shipment to User and cost of product shipment back to Avcomm is at the expense of User.
The cost of product refund will be allocated once product is received by Avcomm and determined to have met the requirements of the program. If the original product purchase was with a Credit Card, Avcomm will allocate credit to the credit card used for purchase. If the original product purchase was through an account, Avcomm will allocate the credit to the account.
Avcomm reserves the right to refuse return of any product that does not meet the above return requirements, at Avcomm Solutions, Inc.´s sole discretion.
Out of Box Product Failure Return Program
Avcomm offers a 30 day Out of Box Failure - Product Return Program, if the following requirements are met:
- Out of Box Failure is communicated to Avcomm within 30 Days of the date of product shipment from Avcomm.
- Product is received back from User undamaged. Product that is damaged is not considered an "Out of Box Failure".
- Product is returned in the original packaging with all documentation.
A Return Merchandise Authorization, "RMA" must be obtained from Avcomm prior to return of any product to Avcomm. Please call 866-998-9991 to communicate an "Out of Box Failure" situation and obtain an RMA number.
The cost of "Out of Box Failure" product shipment back to Avcomm is at the expense of User. Avcomm will ship replacement "Out of Box Failure" product back to User via UPS Ground at Avcomm's expense.
Avcomm reserves the right to refuse return of any product that does not meet the above return requirements, at Avcomm Solutions, Inc.´s sole discretion.
Order Changes / Cancellations
User's who wish to cancel or modify an order need to send an email as soon as possible to sales@avcommsolutions.com or contact Avcomm at 866-998-9991.
While Avcomm will make every effort to accommodate the User Change/Cancellation request, once an order has shipped, the purchase cannot be cancelled or modified.
Cancellation shall not relieve User's duty to pay for products shipped or expenses incurred by Avcomm prior to such notice. If an order is cancelled prior to shipment, Users sole remedy and Avcomm's sole obligation will be a full refund of the purchase price paid for the product.
If User has any questions about these Online Purchasing Provisions, Users may contact Avcomm by:
- phone at (866) 998-9991 or (402) 694-3300
- e-mail at sales@avcommsolutions.com
- fax at (402) 694-3584
- mail at
Avcomm Solutions Inc.
Attn: Customer Service
324 8th Street
Aurora, NE 68818
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